nice continental breakfast in a quiet room

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

there was a continental breakfast. not many choices. muffins were fresh.

the breakfast was only adequate.

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

pool was spotless and excellent for my needs in use of the pool

i liked that the hotel has a pool. very clean rooms.

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

favorite part besides shower and pool was her

the property had a pool and fitness center, which we utilized

the breakfast wasnt good at all, poor selection of food.

room was adequate and the kitchen was a bonus.

but they can work on the breakfast it was cold and the sausage was not good

good location for us. great parking. fast elevators. nice staff.

breakfast was upscale

breakfast was excellent

the kitchenette was well equipped for a weekend staycation

a full sized refrigerator is very nice, along with a full kitchen set

was extremely comfortable and the breakfast was excellent

pool was crowded with kids during our entire stay. day & night.

indoor pool, comfy couch, laundry, friendly and helpful staff!

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

my family really enjoyed the pool and the cleanliness of our room.

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

the bar and the location

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

very clean, spacious units breakfast buffet had many options and the food was delicious

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with appropriate towels included

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

the staff was friendly, the pool is regulated by staff to avoid hotel pool parties

laundry staff operating front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

the “breakfast bar.”

on site laundry

clean, quiet, lots of amenities. kind staff clean beds and kitchenettes. it was awesome!

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

) pool/breakfast area crowded with unsupervised kids (where are the parents

we loved the hot tub and being able to enjoy a pool during these cold months

gym availability rewards program when necessary, later checkout time

breakfast had a variety of food, which was fresh. the room was clean and spacious.

to many kids in the hot tub without parents,pool was very cold

bed,kitchen

only thing for me that could use an upgrade is the fitness center

no fitness center or pool, wifi was intermittent

liked the suite in general with the kitchenette,microwave and range top

need some dishes in the kitchenette.

did not like the wifi connection i even paid extra for faster speed it did not work at all

i didn t like it staff was rude the pool was dirty my wifi didn t work my tvs didn t

musty, dated rooms, subpar breakfast, wifi didn't work.

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

not clean, no wifi, staff can't communicate!!!

breakfast

enjoyed the breakfast

don't know about breakfast, left before it was available

the location was perfect, staff was very nice, and breakfast was great.

amazingly great breakfast

choices for kids at breakfast

pool was closed

loved that we got free passes to lifetime fitness, which was just

spacious room, the kitchen was well-appointed and the location was great!

they need inside pool

parking, wifi, security

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

needed wifi info that wasn't on key card or in room

the wifi was also down for over 12 hours

long line at check-in, tvs and wifi didn't work.

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

the gym was clean and equipment was a good variety

towels was needed at the pool area

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

the kitchen in room, my room was right by the elevator

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

also shuttle bus to go to the doctor and the store was a great convenience

the breakfast was good and the staff was friendly and attentive

laundry machines worked great and didn't cost extra

wish they had an indoor pool.

i love the free laundry option! this was a very quiet hotel as well.

i hate the pool and workout room wasn’t open due to covid but overall it exceeded expectations

well equipped kitchen

the breakfast had minimal options, but the gym was nice.

still would like to see a hot breakfast considering the usual price of the rooms.

clean, comfortable beds, nice breakfast options

the breakfast and the cleanliness.

coffee in room and in breakfast room could be better.

could not use pool.

staff was nice and breakfast was perfect

swimming pool

no pool

breakfast was very good

great gym and pool and breakfast...

location and the great free hot breakfast. love the corner room/king size bed too.

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the pool was closed, and there was no microwave in the room which would have came in handy.

the coffee could have been better the rest of the breakfast was good

ry important

parking lot should really have been paved before busy tourist season

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us

it s beautiful well except they pool but i believe they are currently fixing the issue

we went down to the bar on saturday night to have a drink but i guess they closed early

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

wifi is terrible, worthless to any business traveler needing internet access via wifi

we loved the restaurant, very nice breakfast buffet

breakfast, could have better options

the breakfast

if they offer breakfast could be better

more breakfast food. lol

refunded my money when laundry room wasn’t stocked w/ soap

the breakfast was not that big.

room cleanliness. breakfast was good. quiet place

the continental breakfast was a standout. we consistently had a nice start to our day.

great breakfast. comfortable bed.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

pool and fitness center closedud83dude16

the feee breakfast was lacking but the coffee was good!

it was clean, affordable and love their breakfast.

room, location close to national park,tea & water available in lobby, basic breakfast available, friendly

clean. welcoming, friendly and warm enviroment. breakfast was so good

the pool area was a great we had it all to ourselves

that it was clean and staff was nice. the late check out

basic breakfast is also ok

and with no pet fee i can only imagine

before we arrived to attend my son's funeral service to making sure our rooms where ready for early check in she went above and beyond by helping clean the second room

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

the pool

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

has truck parking more or less

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

the spa bath had hairs and a ring on it

the tub and spa was dirty

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

pool was not open

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

unfortunately they are shutting down the pool

pool unavailable

the ad said they have wifi, a pool, and breakfast

we came here for spring break for the kids to be able to swim

away this was witnessed after midnight and also with corona it need to be monitored in the pool and jacuzzi area to many people need time limit cause it was to many quest waiting for pool

the free breakfast bar was very nice as well

breakfast was awesome

fact of the whole 2nd floor smelled of marijuana and the last night we were there, young kids running up and down the hall between rooms, slamming doors til 4:30 am

great location, clean, comfortable room, lovely staff, breakfast was acceptable - would definitely stay again i the future

the staff was wonderful. loved the breakfast.

continental breakfast was the best i have ever had at any place i have ever stayed

full size kitchen, streaming apps on tv and full sized (amazing) soaps in the bathtub.

i loved the personable feeling of home using the kitchen.

the breakfast area was clean and ready at 6:00a on a saturday and the breakfast attendant was great and

guests entering and exiting their rooms all night and car doors opening and closing from the parking lot outside my window

breakfast was delicious. the breakfast lady was super sweet. very nice facility

breakfast lot of selections

a great variety of food was offered at breakfast and the staff were very accommodating

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

beds were very comfortable and that we had free shuttle service!!

the shuttle and valet parking are terrific bonuses

really wish the breakfast would go later than 930, especially on a weekend

breakfast had a diverse good range of options hot and cold

and great breakfast every morning

the breakfast

staff was so nice! everything was clean. breakfast was sooo good

3 spots were being taken up by hotel shuttles

their breakfast buffet was the best i’ve seen

location was perfect with free shuttle to cleveland clinic and back

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

very friendly breakfast survers

breakfast, parking lot coz i had a pick up truck with a trailer, front desk service, clean room,

what?s not to like. good breakfast, staff, v v clean.?.

everything was great, including the breakfast

good variety of breakfast foods

sorry i don't do breakfast

the continental breakfast had a variety of food that my family enjoyed

nice breakfast

pool was closed. kids were very disappointed

good free breakfast

i felt the pool area could've been better

with wifi

given handwritten password for wifi

had a couple work meetings)

the wifi is the most terrible i've ever had in a hotel

couldn't connect to wifi

network connection

free wifi

some hairs from prior guest in the shower, thin walls, slow wifi.

wifi speeds

wifi was hit or miss.

the breakfast was delicious

breakfast was healthy, and light; not too many options

the location was great for cleveland & the surrounding area. breakfast was simple and good.

so went down to the breakfast they provide with the room

we only had 1 large towel in our room - 2 adults and 2 kids…would expect more for a standard room

the breakfast was fantastic

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

simple clean design. great breakfast options

no pool, small lobby, and very basic breakfast, tiny gym

was told you had a pool then got there and was told it was closed due to maintenance

there is no pool

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

didn't need pool, fitness ctr, not even the shower

i went to the sheraton hotel website it showed a beautiful pool at this location

i asked about the hotel shuttle, the response was 'it goes to the hospital'

breakfast was great. and the room was excellent. also had shuttle to concert.

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

location, comfortable beds and great breakfast selection.

free shuttle service to the cleveland clinic

breakfast was better than the typical 'continental' you're used to

wish they still had the waffles and all the rest of the breakfast that they used to have

breakfast

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

location, breakfast was fine

i like having free wifi

wifi was out.. the tv didn t work..

- and everything was an additional cost except wifi

you have to pay for wifi as while, not worth spending any of your money on this hotel

amenities, had to join hilton honors to get wifi

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year from pa

having a kitchen was very convenient

remodeled room, kitchen outstanding, best value in budget motel.

small kitchen in the unit with a larger refrigerator, everything was in good order

it was so clean the staff was very nice and the breakfast bar was very nice

hot tub was a little too hot and pool a tad too cool.

pool and spa were used, as was the gym

pool still closed!

hot tub, pool and sauna were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the vault bar was the best bar i have ever been to

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

a breakfast option included would have been nice.

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

did not get room reserved. pet fee is astronomically high. the room was shower only.

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

breakfast only open until 9am

there was a full kitchen and fireplace

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

great location. large room with kitchen. hot breakfast provided

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

complimentary wifi was not working

the wifi was very spotty.

the wifi was extremely unstable and even we complained no one could fix the problem

fast wifi

clean, the staff were very nice in person and over the phone, location was easy to find with good parking

morning breakfast was very good

the location, staff, cleanliness, and the breakfast were all perfect.

only complaint... no guide on the tv for the kids.

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

valet parking was expensive for 2 nights. breakfast could have been better.

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

beds were too soft. no microwave in the room. basic wifi to check email was bad

wifi was very poor in our room

the wifi was very slow and to pay an extra for having the speed is not appropriate

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

there is a pool, hot tub, guest laundry and workout room on the bottom floor

the gym could be better equipped.

my granddaughter used the gym and said it was good

special mention to lane harper, yunis binlunzo, kiyana wheat, lb in the restaurant bar and kathy who worked in the restaurant

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

i didnt have enough time to use the pool

pool was a little too cold! but still got in!!!

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside), although otherwise the place was very

there was a laundry room for guests to use on our floor

the pool was to cold need to fix heater

no pool no breakfast ..

breakfast was good and the pool was fun staff was great

breakfast needs to be improved. cereal, bread, and eggos is disappointing.

got a ground floor room as requested. pet fee was only $20.

breakfast was good and the pool was fun staff was great

game room and massage chairs, mini golf

pool, playground and arcade were a win after a long drive with little kids

) they care there is a pool, mini golf, playground, arcade, etc, etc

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

location and the pool

our room did not have access to 'free wifi' as advertised.

the free wifi was difficult to get on

wifi was not secure, very slow or non existent connection

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

comfy bed. clean room. wifi.

is no food service but a complete kitchen for any one to use

love the inn with access to a full kitchen

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

is no breakfast, just a communal kitchen

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and free parking

no pool open yet

breakfast was fine but not exceptional.

pool and workout areas above average for price range

perfect location, breakfast buffet was fabulous, staff was wonderful!

amenities, like indoor pool, met individual needs of each family

only 1 thing...the pool was too cold that was all.

location was great for our visit to this city. breakfast area was well stocked and clean

was very pleasing here, cleanliness, staff, decent breakfast, i would definitely stay here again

the pool area has a strong smell of chlorine.

fitness center closed

pool was amazing

pool & hot tub were great temperatures

clean, friendly staff , nice breakfast selection

complimentary breakfast and the pool.