wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

parking, wifi, security

long line at check-in, tvs and wifi didn't work.

the wifi was also down for over 12 hours

needed wifi info that wasn't on key card or in room

no indoor pool

loved that we got free passes to lifetime fitness, which was just

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

delicious breakfast. friendly staff. clean and comfortable room.

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

breakfast was not that great.

breakfast was great but what stood out the most was front desk staff

they had a good breakfast

also shuttle bus to go to the doctor and the store was a great convenience

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

kids knocking on doors and running

towels was needed at the pool area

breakfast & pool.

was charged twice for the stayno wifi connection in the roomlong line at the breakfast omelette station room card was not working

wifi was terrible. price was excessive. room looked bigger in pictures.

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

musty, dated rooms, subpar breakfast, wifi didn't work.

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

room had a broken leg, no breakfast available due to covid but we were able to use the in-room kitchen to cook our

only thing for me that could use an upgrade is the fitness center

fitness center closed for renovations. i did not know this until after i made my reservation.

i liked the kitchen and they offer you the items you need just like a home experience

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

pool and hot tub was awesome

pool

the kids were getting restless as anyone else would if you had to wait as long as we did

i loved the pool, hot tub and exercise room!

we loved the hot tub and being able to enjoy a pool during these cold months

limited breakfast

they allowed me an early check in after a long trip into town

everything was rite staff was cool and breakfast was great

more items to choose for breakfast

on site laundry

not free or particularly good; bar minimal & not friendly

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the laundry facility was clean and well maintained

and jacuzzi were great, it was amazing for the kids

very clean, spacious units breakfast buffet had many options and the food was delicious

extremely clean. free breakfast and happy hour

loved the hot tub and pool

loved the pool and the ease of walking to all the shops and restaurants

location and the great free hot breakfast. love the corner room/king size bed too.

the coffee could have been better the rest of the breakfast was good

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

great gym and pool and breakfast...

it had a small kitchen, and two entire bathrooms which made it really nice for us and our son and his friend

complementary laundry facilities....very helpful while traveling on vacation.

laundry machines worked great and didn't cost extra

free breakfast was convenient and good

wish they had an indoor pool.

the gym was great

coffee in room and in breakfast room could be better.

good breakfast choices

the breakfast had minimal options, but the gym was nice.

serving breakfast in the morning with plenty of coffee and juice

the pool was great and the kids loved the pool

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool was crowded with kids during our entire stay. day & night.

room was clean and comfortable. pool was nice.

i think kids have been jumping on it

very clean facilities; pool and gym. hearty breakfast buffet.

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

breakfast had great options and clean tables, etc

staff, rooms, pool we're all awesome! breakfast was good!

clean. good breakfast.

loved that it had a kitchenette.

breakfast was good but if you are eating anytime after 0900, you're out of luck.

the shower was huge and i loved the little kitchen the room came with

breakfast didn

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

but they can work on the breakfast it was cold and the sausage was not good

the pool was closed

the room was well equipped with kitchen amenities and extra bedding

everyday the breakfast was different and delicious

also, the breakfast was fabulous

my children and i love the gym was open 24 hours

coffee in the room, gym and pool available, free shuttle service breakfast available

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

beds were very comfortable and that we had free shuttle service!!

free shuttle services were offered which helped take away some of the stress

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

wifi is terrible, worthless to any business traveler needing internet access via wifi

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

wanted breakfast to last a about 30 minutes longer.

i enjoyed working out in the gym as well

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping alcove and dressing area by

they were very accommodating about late check out and anything we needed

were not alot of options for kids like saisages, muffins, criossiants, not many options in

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

breakfast was only adequate

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

nice continental breakfast in a quiet room

we were at the end of breakfast, so a little sparse.

i loved the pool table and the jenga set up

ifi ) , the services of the catering in limited time while that is international hotel ,, the

network connection

wifi was hit or miss.

some hairs from prior guest in the shower, thin walls, slow wifi.

no wifi

no pool

great breakfast. very friendly staff

the gym was excellent

great pool

swimming pool

kids liked it and had fun playing kicker at the lobby

simple clean design. great breakfast options

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

the laundry room smelled like urine

free laundry, free coffee, very

i was exhausted and wanted to check a few things on wifi and just unwind

you shouldn't need paid wifi to utilize

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

wifi connection

great wifi connection, large comfortable and beautiful

pool was down. i had two small kids and that sucked

kids loved the trundle bed

breakfast was great just had to get down there early before everyone picked over it!

was shut down for maintenance one of the reasons why i booked it for the kids

loved the room with a trundle option to allow kids to spread out in a hotel room.

free laundry services, clean, spacious

the pool is warm and the hotel is near good food and places to shop.

and staff was great nice clean pool area had a lot of wet towels around but pool was

was great having a kitchen in our room

24/7 free laundry, bet was comfy and decent shower

breakfast bar attendant

the pool was nice

the hot tub was nice and the pool area very nice

driving 7 1/2 hours, i was unable to use the pool area

nothing other than extending the swimming hours for the pool and hot tub.

your services such as room service, 24hr gym, pool hrs

pool and gym equipment was very old and upkept

nice room with mini kitchen and living room

lovely room, free breakfast

the gym was sufficient

wifi did not work most of the stay

wifi was slow and unreliable for a business traveler

the wifi worked very well for my laptop but not on my iphone - not sure why

wifi was sketchy

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

the breakfast was hot and fresh

there were no towels at the pool when it opened

do breakfast just the thought of having to walk or drive to main lobby if there was some type of

the full kitchen was an asset

was not no amenities like the pool area was closed i wanted to tan and exercise in the pool

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

the pool hours were horrible

no kids running around acting crazy

the pool

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

no swimming pool for the kids.

grab and go breakfast uninspired though not surprising

breakfast selection was small

breakfast - my kids enjoyed the waffles and fruit available

location, breakfast, nice and comfortable room

not take part in breakfast, but it smelled good

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

the breakfast was really good

room was clean and comfortable check in staff had bad attitude and no help with early check in

pool was not open unfortunately

the wifi worked well.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

late check out time of 2pm was awesome

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

the gym and swimming pool were both under construction and i was disappointed because i wanted to use

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

breakfast got the job done !!

pool was unusable

no pool or gym access

breakfast

gym was clean and breakfast was very good

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

the bike in the gym made my feet hurt

shower without tub plenty of towels great kitchen comfy bed

would have liked longer breakfast hours for the weekend

didn’t get in until 2am and they gave us a late check out

shuttle to cleveland clinic in a timely manner for appointments

room and breakfast

no gym or swiming pool

wifi you have to pay for

my wifi kept shutting down.

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

wifi was out.. the tv didn t work..

no free breakfast or wifi but that still would not stop me from staying here again.

hotel that keeps impeccablely clean rooms, great housekeepers, lovely restaurant, and the pool area is nice as well

great location, great facilities, great dinner and breakfast, and the staff was outstanding

the location is absolutely perfect and within walking distance to the sports arenas and the bar district

indoor pool, jacuzzi and gym

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

a lot of nice venues in hotel. gym was great. great location.

the amenities such as the roof top bar and downstairs restaurant were out of this world

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

loved the location, gym and beds were comfortable.

it was our first time adding the breakfast to the reservation and it was worth it

the hotel was very clean, bar and food was great.

good gym

breakfast was on point, the suite was great and the location was amazing

the complimentary breakfast was enjoyable and had many choices

great location, big rooms. full kitchen

good breakfast- but less varieties

location. everything in walking distance. free breakfast.

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

location and the breakfast

good location downtown. breakfast was decent

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

breakfast was great having a gym was great

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

great value. great location. free wifi.

wifi, slow

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

i didn't use the swimming pool but i saw kids were having fun

breakfast was really good and it was perfect location.

then after our second day nobody cleaned our room or took dirty laundry

early check in, cocktail hour and breakfast and location to r& r hof

was affordable but i wish there was an age limit on the hot tub as the kids were being inappropriate and making me uncomfortable

the tub and spa was dirty

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

we had reserved 2 king suites with jacuzzis&spa bath

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

wifi was not secure, very slow or non existent connection

our room did not have access to 'free wifi' as advertised.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

the free wifi was difficult to get on

comfy bed. clean room. wifi.

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken and has been for a very long time so if you go to this facility for the pool there

the ad said they have wifi, a pool, and breakfast

pool unavailable

also had a well stocked kitchen to share and lovely living and dining areas to relax in

love the inn with access to a full kitchen

beautiful building, cozy room, amazing location, kitchen available for use!

the kitchen was big and well appointed

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

was able to do our laundry, that was so helpful

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

the breakfast

refunded my money when laundry room wasn’t stocked w/ soap

more breakfast food. lol

so many kids running around in halls

nice continental breakfast

the kids and i were well fed

we didn't use the swimming pool

odd layout to the property, carpets were dirty and our room smelled like a sweaty gym.

breakfast employees very friendly

clean. welcoming, friendly and warm enviroment. breakfast was so good

covid had shut the pool and breakfast. but everything was fine

there was a big dining area for breakfast, a nice sized pool, and a small gym

no swimming pool or hot tub or gym due to covid restrictions but still was able to go to the overcrowded bob evans and packed full

no towels for the pool

the room, location and breakfast were wonderful

the pool wasn't ready yet. i wish check out was later like 12 pm.

coffee was great 24/7, breakfast was good as

place was clean, breakfast was great

pool was closed and there's no restaurant there.

the fitness and pool rooms were closed which was disappointing

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

i went to the sheraton hotel website it showed a beautiful pool at this location

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the lobby in the morning

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

the location was great for cleveland & the surrounding area. breakfast was simple and good.

the breakfast was delicious

hotel and room was very clean . i loved the kitchenette.

the full-service kitchen

breakfast on the go was great, kitchenette was wonderful, staff was great

the breakfast was only oatmeal

the kitchen

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean and modern/seems newly built or re-designed, i would stay again

breakfast staff were excellent

whole hotel smelled like marijuana which was upsetting being i had my kids

my wife also took advantage of the indoor pool

pool, breakfast

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us

restaurant and bar service is awesome

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and we

the hotel had a cozy atmosphere and had plenty parking.

and the indoor hotel pool was fantastic

there were so many rough and roudy kids in the pool that we had to get out of the pool, along with our 6 year old granddaughter, for

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

i used the facial bar of soap

kids loved the pool area

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found out the pool was closed until 4:00 pm

also there was no fitness room as advertised

only thing i could see that could've been better is better breakfast selections

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

dirty and breakfast was skimpy. not even a hard boiled egg.

the breakfast selection was small