the breakfast and the cleanliness.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the gym was great

the breakfast had minimal options, but the gym was nice.

breakfast was still not

the full kitchen was nice and the room was quite large

it had kitchenette with everything to use to cook

the amenities laundry/pool and the room set up, location, plus price for the week.

the room was very nice,it was like a small apartment,i loved the free hot breakfast bar.

also didn't have breakfast, but it was probably good

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

wifi is terrible, worthless to any business traveler needing internet access via wifi

nice gym and 4 hbo

location and the great free hot breakfast. love the corner room/king size bed too.

the pool closed but not their fault

the gym was small but completely

great gym and pool and breakfast...

breakfast was ok but could add bagels and cream cheese

the morning kitchen staff

the room was great and breakfast was awesome!

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

also shuttle bus to go to the doctor and the store was a great convenience

excellent breakfast and friendly cheerful hostess.

breakfast

breakfast was great but what stood out the most was front desk staff

breakfast was not that great.

amazingly great breakfast

location, price, and breakfast included!

no fitness center or pool, wifi was intermittent

bed,kitchen

i liked the kitchen and they offer you the items you need just like a home experience

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

fitness center closed for renovations. i did not know this until after i made my reservation.

needed wifi info that wasn't on key card or in room

the wifi was also down for over 12 hours

long line at check-in, tvs and wifi didn't work.

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

parking, wifi, security

no indoor pool

spacious room, the kitchen was well-appointed and the location was great!

my kids wanted to swim and couldn’t

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

breakfast: eggs were imitation. no fresh waffles

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

was there for business and the hotel didnt have a wifi service

not clean, no wifi, staff can't communicate!!!

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

was charged twice for the stayno wifi connection in the roomlong line at the breakfast omelette station room card was not working

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

i didn't get the free breakfast but was glad that it was offered

breakfast was light, not what i expected

i don't like that there isn't a grab and go breakfast as advertised, the coffee is good though.

full kitchen

laundry service on site

my family and i also enjoyed breakfast in the morning

so much so, the gym smelled like it, and it gave me a headache

pool

i loved the pool, hot tub and exercise room!

breakfast had a variety of food, which was fresh. the room was clean and spacious.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the bar and the location

only wish hotel bar was open for a night cap.

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

not free or particularly good; bar minimal & not friendly

said i couldn’t have all those kids in the

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

we were awoken very early by kids talking and running down the hall

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

the location was good. nice courtyard. plenty for kids to do.

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

even let us stay in the pool longer, my kids loved that

kids running all around looked like a circus

the 5:30 kickback & the breakfast are great

bit loud in lobby with kids but its kids

the kids loved the pool and popcorn

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

drain plug was tricky on spa tub!!

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the spa tub was nice and for the price of the room we were happy with it.

pool unavailable

pool was not available even though it was advertised. lack of furniture in the room.

no water pressure a little expensive for the size and accessibility to room no pool.

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

unfortunately they are shutting down the pool

we were at the end of breakfast, so a little sparse.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

breakfast was only adequate

there was a continental breakfast. not many choices. muffins were fresh.

nice continental breakfast in a quiet room

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

- gym needed remodeling (water leak)

the shuttle and valet parking are terrific bonuses

beds were very comfortable and that we had free shuttle service!!

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the lobby in the morning

fitness room very dirty

there is no pool

the fitness and pool rooms were closed which was disappointing

the pool was closed

breakfast was healthy, and light; not too many options

the breakfast was delicious

so went down to the breakfast they provide with the room

the location was great for cleveland & the surrounding area. breakfast was simple and good.

i liked the the pool the back fireplace and the gym

the pool and the gym i also like the back fireplace

shuttle service was wonderful …

close to cleveland clinic and university circle and free breakfast

pool was closed and bar had no staff to open

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

room, swimming pool, staff, breakfast, location

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

room, swimming pool, staff, breakfast, location

breakfast had great options and clean tables, etc

clean. good breakfast.

staff, rooms, pool we're all awesome! breakfast was good!

very clean. good breakfast. large size room made it very comfortable

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

good location for us. great parking. fast elevators. nice staff.

the breakfast was super

no bathtub in our room and the pool was not very clean and was small.

breakfast didn

the water in swimming pool was not clean

i like the pool i like that it was breakfast.

the breakfast was very good and the location was very convenient

the breakfast wasnt good at all, poor selection of food.

the continental breakfast was nicely displayed with lots of seating

door separating the sleeping area from living room and kitchen area.

the wifi connect needed fixing

free wifi

some hairs from prior guest in the shower, thin walls, slow wifi.

ifi ) , the services of the catering in limited time while that is international hotel ,, the

wifi was hit or miss.

we had to go and book another hotel to spend the night, since i have kids i can't put them in a risk sleeping on their rooms

kids liked it and had fun playing kicker at the lobby

and despite the sign in the gym saying “complimentary earbuds available at the desk,” they were out

no pool, small lobby, and very basic breakfast, tiny gym

the gym is exceptional: really good equipment, including a peleton bike

clean room and decent (standard) breakfast

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

wish they still had the waffles and all the rest of the breakfast that they used to have

location, breakfast was fine

breakfasts. was out due covid

small kitchen in the unit with a larger refrigerator, everything was in good order

the kitchenette was very helpful!!

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

the kitchen had a full sized refrigerator, microwave, and two burners

has an indoor pool and gym

the gym was excellent

breakfast was very good

wish indoor pool was open

the pool wasn't open

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

breakfast was super: well stocked, big variety, tasty

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

the breakfast item availability and quality was wonderful

i just wish it was a microwave i had my kids

amenities, had to join hilton honors to get wifi

i like having free wifi

wifi you have to pay for

you have to pay for wifi as while, not worth spending any of your money on this hotel

- and everything was an additional cost except wifi

no breakfast. the room was excellent.

it was so clean the staff was very nice and the breakfast bar was very nice

the only minor thing was that the pool /spa, closed at 10pm.

pool, lounge, bar, shuttles, breakfast

the pool wasn’t open

the amenities such as the roof top bar and downstairs restaurant were out of this world

the rood top bar is an experience and i loved

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

a lot of nice venues in hotel. gym was great. great location.

the vault bar was the best bar i have ever been to

fast wifi

the wifi was very spotty.

complimentary wifi was not working

the wifi was extremely unstable and even we complained no one could fix the problem

the pool is not heated

breakfast

it was our first time adding the breakfast to the reservation and it was worth it

could have been some toast with the breakfast buffet

bar and restaurant staff was very friendly and accommodating

gym was great too

suite had a lot of room for family with kids

the location, staff, cleanliness, and the breakfast were all perfect.

clean and good breakfast

to many young kids

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

hotel bar area was relaxing

also only one bottle of shampoo and one bar soap for occupancy of two people

there was a full kitchen and fireplace

breakfast was excellent

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

wifi, slow

wifi was very poor in our room

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

the wifi was very slow and to pay an extra for having the speed is not appropriate

great value. great location. free wifi.

having both meals included made traveling with kids so much easier and more budget-friendly

oo and let's not forget that great hottub and pool would 100000000% stay

i also used the gym which is new and clean

happy hour, big room, clean, nice pool, close to restaurants and bars!

excellent pool and hot tub

you shouldn't need paid wifi to utilize

there is also a $75 fee per day for wifi, parking and breakfast

no free wifi

great wifi connection, large comfortable and beautiful

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

comfy bed. clean room. wifi.

wifi was not secure, very slow or non existent connection

the free wifi was difficult to get on

our room did not have access to 'free wifi' as advertised.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

pool and hot tub was nice

driving 7 1/2 hours, i was unable to use the pool area

last night kids were running down the hall, opening and shutting doors

i like that we can open the window for fresh air. also like the laundry facilities.

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

breakfast bar was above average

eyes burning and some kids in out group broke out in rashes

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

the pool was not working for the kids

an ok breakfast to get us on our way

small kitchenette was a huge bonus and helped save us some money because we brought our own food

24/7 free laundry, bet was comfy and decent shower

no breakfast, no pool in which you advertised online

was great having a kitchen in our room

my room was comfortable and very clean, i liked the kitchenette.

the gym was super small and very little equipment

the breakfasts were amazing

the breakfast area was overcrowded and the food wasn't warm enough.

i liked that there was a little kitchen area in our room.

the gym was sufficient

good quiet comfy rooms. good wifi. free parking and decent breakfast.

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

wifi was slow and unreliable for a business traveler

the staff members are friendly, the room is comfortable and quiet and the wifi works well

the wifi worked very well for my laptop but not on my iphone - not sure why

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and they said they would fill

we loved having a big kitchen

super nice and easy kitchen

excellent staff, great breakfast, great location.

no breakfast but it was covid policy. the shower drain lol because it drained really slow

location, breakfast, nice and comfortable room

breakfast selection was small

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

breakfast - my kids enjoyed the waffles and fruit available

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

the pool was down that's the only disappointing thing

i didn't use the pool or the exercise room, so i can't comment on those

no indoor pool

breakfast was understandably not as expected but considering the circumstances, was a great effort

would have liked a fridge in the room, and longer pool hours.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

the wifi worked well.

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

some aesthetic, filling holes in the parking lot, buffing and dusting off the old metal furnitures in the

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

shower without tub plenty of towels great kitchen comfy bed

the small kitchen gave us extra flexibility when it came to meals

the bike in the gym made my feet hurt

it wasn’t a variety for breakfast

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

nice big beds free breakfast clean rooms

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

there is also a gym and an indoor pool which was nice

they also offer a free breakfast which was great as i did not really have to leave the hotel at all other than to attend

and gym were closed

beautiful building, cozy room, amazing location, kitchen available for use!

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

the common rooms and kitchen were perfectly stocked and made for a cozy stay

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

is no breakfast, just a communal kitchen

more breakfast food. lol

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

also, the breakfast wasn’t anything to write home about

the veterans parking and onsite laundry facility

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

location and it had access to laundry machines.

the continental breakfast was a standout. we consistently had a nice start to our day.

pool closed

great breakfast. comfortable bed.

coffee was great 24/7, breakfast was good as

the pool was great

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

pool was under construction. otherwise everything was great.

complimentary breakfast and the pool.

fitness center closed

we enjoyed the pool

we liked the gym and indoor pool.

breakfast great coffee !!!!cinnamon buns.

perfect location, breakfast buffet was fabulous, staff was wonderful!

hotel is extremely clean and well-maintained, the exercise facility is nice, and the breakfast is good

for visiting hiram college; hotel has a bar & restaurant

parking lot should really have been paved before busy tourist season

restaurant and bar service is awesome

it has charm that many hotels don't have. the indoor pool is big, nice, and warm.

swimming pool available, big parking lot

the breakfast was delicious, the rooms were very good

the guy across from us stayed in the hallway with his huge dog for a good 20 minutes and my kids didn't want to come out until he finally left the floor

loved the gym and spa staff were really nice and helpful

much chlorine in the pool & hot tub area

the kids enjoyed the swimming

noticed someone (attendant) folding laundry

covid had shut the pool and breakfast. but everything was fine

the breakfast was small!

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

to covid restrictions but still was able to go to the overcrowded bob evans and packed full mgm casino