best hotel we've been to in a long time & will definitely be rebooking to come back with the kids during summer holidays

kids did not like the smell of cigarette smoke coming from back garden

a workman was working on door when i turned up and was back when i was leaving if i never had kids with me i would not have stayed i would have went 2 another place or came home u had 2 sit on

also had toys for kids out the back court yard

it was immaculately clean, cosy with lots of touches that really made a difference, especially after an 11 hour

wifi signal was great throughout

wifi was free and a good 5mbs in our room on the second floor

wifi came and went but reception told me it was being fixed.

wifi in bedroom

could do with stronger wifi to use firestick on tv or netflix

wifi very slow

wifi was awful

wifi was poor

wifi logged out after an hour and was slow

the value for money was poor room smelled of cigarettes wifi didn't work cold in morning

as well as stylish décor, a very well equipped kitchen and a very comfortable bed, we ate dinner in the clubhouse which was a beautiful space, and

breakfast was top class with amazing quality food options

great gym, easy

were fantastic, lovely service, and they even arranged for me to use gym facilities early in the morning when opening up at 7

also loved having the use of the gym

outside seating area at restaurant and bar area a bonus in the lovely weather

bar manager jamie who checked us in was extremely pleasent and helpful

ideal location but bar closed a little early 11pm ;-(

is brilliant rooms are nice, restaurant and bar are lovely it’s very quiet plenty of other food places around too if you don’t always want

very impressed from the rooms. also restaurant really good food and fast , bar great - thank you

outside area , large bar and dinning area which accepted our large german shepherd , extremely comfortable bed and

great breakfast and also evening meal

the bar was great and all the meals we had at the restaurant were excellent

fab breakfast and service. food first class. suits all.

comfortable, staff were very friendly and welcoming, the hotel and bar area were very clean as were the rooms

loved the wee kitchenette facilities

as travelling on to another resort not far , this place has everything you need for your stay kitchen wise and all products are top notch all furniture etc are of excellent quality and comfort

the kitchen facilities were a little limited - no over but perfect for what we needed

could do with grab bar in shower

the three colouring welcome packs were a nice touch for the kids

loved the friendly bar and the black watch plaid carpet

friendly staff, very good breakfast. bar is also good.

room, excellent staff, lovely bar area and top evening meal menu

we thought we had a good start when they allowed us a very early check in, because we were absolutely soaked, but it went downhill from there

cheap and close to everything. bar was gd and beer garden

was friendly, room was exceptional, bar was great and dinner and breakfast were outstanding

the storage girl golf clubs downstairs was an added bonus

a big issue for most but breakfast was slow to serve, it’s tricky for us with kids to keep them occupied, we ended up going outside to the garden which was lovely

staff were very pleasant as were the bar staff and waiting staff

lovely bar area, the room was very sharp, with a giant flat screen tv, comfortable bed and a cosy feel

amazing views of golf course

comfortable lounge and bar area

we had meals in the bar every night as the food was very tasty

lovely relaxed setting beautiful gardens and short walk away from the beach and royal troon golf

only one pillow on the sofa bed for two kids. would have loved a pool.

wifi was poor, dinner wasn't great.

internet/wifi only available in the lounge area.

wifi the only thing to let the hotel down!

great wifi meant working remotely was feasible around my trip.

wifi wasn't working very well, which was disappointing as i was there in business!

slow delivery of bar orders. however complaint was made and dealt with to complete satisfaction

hotel with lovely bar and restaurant

staff, excellent food and the spa is a delight

really wasn’t anything, i had a spa appointment and it wasn’t obvious how to get there so maybe better signage

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom was great with

the kids had a wonderful time playing in the garden, especially with the delightful menagerie of

the park around the house, the alpaca and the pony were our kids' favourite part

host,gave us early check in for our day at the races,great warm welcome and fantastic breakfast

great location, superb rooms and breakfast along with friendly host.

breakfast had such a selection it was difficult to chose

the wifi in the rooms, signal seemed poor, so made working on lap top difficult.

poor wifi

wifi a bit hit and miss in rooms fine in public areas

very friendly and welcoming; the room was very spacious, clean and tidy easy to connect to the wifi also great to be able to open a window, also a water fountain at the end of the corridor with

food is great, very nice room, the wifi in the rooms is a bit iffy, apart from that, you cannot find any better

they did pay a little more to normal, due to the golf at royal troon (however thankfully not as price gauging as all the other local

stayed here during the british open golf in 2024

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we would be refunded

was perfect for what we needed - location was spot on for both preswick and troon golf courses

the only thing was the bar and restaurant were closed but managed to order takeaway food in

ich is included in the price) the manager suggested that they would make something for

breakfast is ordered on the previous evening and the hot serving exceptional and plentiful

room was 1st class, clean and comfortable, breakfast was also very good ud83dudc4d

room was lovely. staff all very friendly. breakfast very tasty as was dinner at night.

breakfast for gluten free was good, location very good, staff excellent, evening meal very good,

the wifi system that has been introduced since my last stay has been a retrograde step in my opinion

good wifi signal and excellent staff

3) - we spoke to reception and

food was excellent, staff were friendly, room was really nice and wifi good

shame the garden access to the beach was unavailable. very poor wifi.

free car parking , and wifi

is good, super clean, quality fixture and fittings, huge rooms, gorgeous food, grest parking

we had room service and the staff were professional and helpful

milk in the fridge lovely toiletry’s in in the bathroom exceptionally comfy bed and a fantastic breakfast

beautiful scottish breakfast provided & the bar is great too and is also dog friendly

enough staff on for breakfast

say there was anything we didn’t like, maybe the music could be slightly louder in the bar area after meals are finished

staff and service excellent. bar and restaurant area are modern and stylish.

food for dinner was great me and the kids loved it

we had dinner and breakfast and the food was delicious and lots of it

room was spacious and well presented with good wifi connection

ok not keen on buffet breakfast also wifi poor tv kept freezing and poor water pressure - when i mentioned these things at reception on

free wifi, but it the reception was too poor to reach the room i was staying in

pleasant staff, convenience, cleanliness, good winelist

friendly staff, cosy rooms, nice location, free wifi, excellent dinner menu.

and staff very friendly and welcome and breakfast very

the breakfast was very good plenty of choice location was good

to get an early check in to accommodate a wedding which helped us greatly, staff all very friendly and helped

the staff were unbelievably nice the food was epic and the bar area was amazing

partook in too much of their hospitality in the bar which meant i didnt have the breakfast the following morning

property was lovely he cleaning staff were fantastic and the breakfast staff were great very helpful and

breakfast staff bar staff and the cleaners were fantastic but the reception staff were miserable

we arrived around two o clock and had to sit in reception like two scolded kids

we are booking again but bringing kids for full

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out okay as the

the wifi signal was not strong enough to reach our room

wifi signal in courtyard room wasn t very strong could not access it through my ipad

couldn't connect to the wifi in the annex where our room was, wouldn't have installed the towel rail next to the toilet

connect to the wifi from my room

nice and spacious and had all i needed except there was no wifi

location good for beach kids park shops.all in walking just.up nextstreet

allowed early check in and slightly later check out - so useful considering the weather

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

staff were friendly and the location great esp. a gym! breakfast was nice too

the pool was great for the kids

i asked for early check in which was given

hotel had a gym that was easy to access despite the covid restrictions

was nice as the kids had the separate room within the room and the staff were really nice and friendly, we stayed

log onto free wifi but to be honest didn't ask for help as not too bothered - might have been just me not

were in room 14 on our first stay and 58 on our second and both times couldn't connect to the wifi

wifi was not good for us,but we were in room located just outside main building but room made up

free wifi, friendly staff, easy parking, coffee in the room

wifi didn't work in my room but worked on ground floor,also the generator outside bedroom window

was very accommodating when we needed an early check in for a wedding

you want to spend time on your own as you can have peace to be by yourself or you can sit in the bar or the dinning

lady on reception was 10/10 and went out of her way to accommodate us with an early check in

pleasant, helpful staff especially at early check in

car parking free also good , the staff very helpful no problem when we requested a late check out all in all enjoyable stay and would recommend

interesting association and history with golf

great customer service early check in and rooms clean and spacious

the spa bath

the issues around trying to get in touch for an early check in. was a nightnare

spa bath. air con. food was very good. staff were excellent and very helpful.

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning of arrival

wifi 0

wifi only worked next to the door of our room, though fine in the public areas

wifi was poor

wifi a little week on top floor rooms

wifi was a bit weak

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and could not be more helpful

staff really friendly and helpful, very apologetic regarding shower issues, lovely dining and bar area

the decor in the bar area and breakfast/dining room was extremely relaxing

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we wait for the problem to be resolved

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was frozen

great choices for breakfast

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

cosy ,beautiful breakfast

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

excellent breakfast. good choices. great bar and particularly the staff

good breakfast, isolated village location. friendly staff especially lisa

staff very nice, plenty of free parking bar area nice and welcoming

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

the bar and restraint was there if need

the bar service was very slow

bar prices were hood and all staff were friendly

the bar staff at night in particular a young girl was quite rude

hotel and gardens, meals in restaurant excellent, comfortable bar area and very friendly

offering a drink and the ability to take over her lounge to watch the golf

were going to a wedding and asked for early check in

the room was very nice - had everything you could want - bathroom lovely, wifi good, bed comfy etc

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the wifi is a bit hit and miss and there was next to no phone signal

the wifi is a little slow.

struggled with maintaining wifi connection.

the staff was very helpful, the room was comfortable and clean and the food (breakfast and dinner) was incredible

and facing main road house wasn't that bad considering room was fine bathroom on small side breakfast was good plenty of

lovely room. excellent breakfast.

the room had a separate living room area which would be great if you had kids with you

breakfast was delicious with plenty of choice

breakfast was lovely with a wide choice of both continental and cooked options

very expensive for just bed breakfast

super staff location and amazing breakfast

breakfast was great full of good scottish heart attack munchies

stunning hotel staff were excellent very helpful the location was amazing and the breakfast was one of the best i have

the bar could be better

accommodating with early check in special circumstances and excellent breakfast included in the price

easy to find and off road parking the the bar very cosy and comfortable

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

the bar was really nice

the atmosphere was still very good in the lounge and the bar man kept everyone entertained with his bantor

very good and plentiful at breakfast and evening meals

breakfast was excellent as was the evening meal

the bar prices

great staff, lovely evening meal, comfortable, spacious bar and fab breakfast

wifi very inconsistent, known problem

wifi strength could be better

wifi signal not so good in the room

wifi wasn t great, and i struggled to get signal using data

wifi could be better

wifi was spot on

comfy spacious room, good shower, good wifi signal, evening meal was good too.

food, comfy bed, clean and tidy helpful staff, fast wifi, food a little pricy, but room rate

comfortable bed, high speed wifi, taste good breakfast

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

the bar and hospitality. and they were great with our dog .and things to do .

very cosy and well presented bar area, dog friendly with dog treats

locals in bar very friendly and helpful

all the bar staff were brilliant made us feel welcome

music from bar was loud in the bedroom until it stopped at midnight

bar area, food was reasonably priced & very nice

great bar menu and again staff offered great service

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

the bar prices

staff are very friendly and very attentive , a lovely public bar and very friendly locals

more choice would be good at breakfast such as fresh fruit

breakfast wholesome and very good choices

highly recommend booking for an evening meal, thoroughly delicious as was the cooked breakfast

breakfasts were provided on the basis of choice - a range of cereals, breads for toasting, yoghurt

bar was busy, tables reserved for dinners, hard to get a quiet seat for a drink on arrival

are very spacious and comfortable, breakfast is great, wifi works pretty well, the bathrooms are clean and very spacious too, the tvs are around 40in and

azing shower), wifi was good etc

the amount we paid was there was no fridge or ice machine, the tv in the bed didn t connect to wifi or wouldn t let us watch netflix etc

the wifi didn t work

the wifi in the room was very poor

nice breakfast in the morning

very clean, room had everything we needed! great breakfast, and really friendly, helpful staff!

both dinner on the first night we arrived then on the following mornings for breakfast menu inspired us to try different food when returned home

for overnight stay after landing at glasgow airport then drove home next morning after a lovely breakfast

everything for the price we paid it was excellent , clean ,great food ,excellent bar etc etc

bar has wonderful selection of whisky

they have a bar that specializes in whiskey’s

very friendly and helpful family staff team who accommodated an early check in to enable us to get changed for the wedding

time spent in the wee bar with a wee dram was the perfect note to wrap up a fabulous trip to glasgow

great breakfast. nice selection, well prepared and seved. very welcoming hospitality.

i was trying to watch the football on sky go but the wifi was too slow .

down by very poor wifi

tea making facilities, tv and wifi

wifi signal was not as strong as i would have liked

staff were very friendly and welcoming, room was very comfy and wifi was great for working from

wifi didn t work in our part of hotel.

thought the wifi was hard to access - sign up for a scheme or i had to have my room number

in the room is fine except that there is no free wifi connection in the room

wifi speed. quiet rooms.

free wifi

wifi was great

lovely staff. comfortable beds. good wifi.

extra charge for wifi.

the wifi is super slow

lost wifi connection

was so comfy and room was a good size, wifi and smart tv were brilliant additions, breakfast next day was better than expected and all

wifi signal wasn't great.

wifi, could be better

quiet, comfortable, fast wifi

the room was immaculate with no faults and included coffee and tea as well as strong wifi

there was no note of a wifi password anywhere in the hotel or my room and my phone did not register a

i didnt use the wifi so didnt comment on

no time to use the tv or wifi

breakfast and bar was lovely

we had requested an early check in to get ready for the wedding & were delighted when we arrived & were shown straight

breakfast was exceptional and the kids loved the pancake machine

having a sign saying order at the bar would be helpful

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available from 04

i had 4 kids in my room with me, 2 in the sofa bed and had to have 2 in the double bed with me as there is

handy location for flight out the next day. happily gave us a late check out.

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

breakfast excellent and the meals at the bar first class

customer service, cleanliness early check in and tartan carpet

helped me with a late check in as my flight got in late

we ate in the bar and the food was great

get wifi in our room (well it was very intermittent) (-)wifi code written on paper when room key issued (+) wifi was fast (-)wifi would not work in dance studio (-)wifi....it was useless! (-)very weak wifi (+)rooms are comfortable and clean. wifi is good room service food was good. (-)wifi was not found in the o2 net (my husbands bt nrt had no problems), wifi wesk in our room. (-)menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work with a vpn connection, your (-)wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

pool and gym

due to covid-19 no room service all week.

we ordered room service and the food was fantastic

loved it all, swimming star bucks coffee. had little play bit for kids

comfy bed nice sized room with lounge area good wifi and room service

wifi was a little weak in the tower but who's complaining - i got to stay in a castle!

the quality of the wifi needs work

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

lovely building, great big room, speedy wifi.

wifi poor

wifi worked after 4 hours be never reconnected after i re-entered the building.

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

wifi was excellent and easy to access

and was lovely and reasonably priced parking was free if you register at reception on arrival wifi worked well also decent air con in the

& friendly staff from reception to bar to cleaning

the hotel was lovely and breakfast was amazing.

the cooked breakfast was delicious and there were other options too

loved the wide choice on offer for breakfast and everything was very tasty.

great breakfast, and lovely staff. we had an evening meal too and it was lovely

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

wifi coverage is extremely bad. i was here for work and it proved so difficult due to l

non existent wifi. bad smell coming from the bathroom sink which was never rectified

the room, the shower, the bed, the breakfast, the desk, the wifi, the lighting

wifi rubbish teabags never replenished by room service receptionist just did not seem to exist

wifi did not work causing me and my partner to use our mobile data to stream netflix

swimmimg pool and gym facilities

plenty of lovely opportunities on food , plus bar service good young man behind bar fter one night he knew what i wished to drink

unfortunately we were slightly later down than planned, and the kids missed there evening swim we had planned

is situated in beautifully kept grounds which also has a small play area for kids so added bonus

liked this place and deffenatly will go back great gym, great food, staff are so friendly and the place and the beds are fantastic

no wifi no spa/pool

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

would have rated 10 stars, but the rooms require wifi, especially for tourists with limited data, a mini fridge would be appropriate for longer

wifi terrible, barely worked

no wifi in rooms only in main reception areas

really liked the quirky story behind the douglas hotel and the early check in

we upgraded to a club room, so got to use the gym and spa facilties, which were great (although the steam room was super hot

used the pool which was a bonus facilities were

location to the hydro, bar staff and swimming life guards were great with the kids.

on the day for friends partner and he got to use the facilities before check in brilliant for kids

reception staff were so nice and great with kids

in, bed good night sleep, did not have for wait long for lift even being on the 9th floor, free wifi, arranged after show drinks so no waiting at a bar

large comfy bed. free wifi. good view.

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

wifi could've been better

getting wifi set up wasn't clear

happy with ibis budget hotel for the price we paid for our 2 night stay while attending the open golf 2024 at royal troon

and great value for money, parking was plentiful and staff were friendly, also has a 24hr snack bar with drinks to hang out after closing time

great breakfast

also the bar was opened late and all drinks were chilled

very clean & secure, comfy bed too & a late check out was great

if i was being picky i would say coffee, hot chocolate in bar could have been hotter!

really helpful, was able to park the car that midday and we got early check in as our room was easy unlike other hotels who charge u if you’re an hour early let

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

breakfast excellent ...great variety

member of staff at sky bar was a bit off when we asked if we could sit on couches and said they were all booked

were great and did their best to allow us an early check in, however didn’t know the price of breakfast when asked, breakfast was tasty but

breakfast is very good

room was modern and very clean and comfortable shower was great and last but not least the sky bar was a nice touch to sit and enjoy a drink and watch the world go

was delish, buffet style breakfast had very good selection , as a gym rat plenty of healthy options to choose from which surprised me, room was very

free wifi and free view tv on wall

wifi, spacious room and bathroom, very nice bath tub

i liked that the room had wifi and tv which i required for my work

we also had a skype interview arranged for the following morning, unfortunately the wifi was not great from our room so i nipped to reception to ask if there was a chance of somewhere

my tv didn t work wifi was weak

late check out is always a good thing after a late night

had emailed in advance about early check in and was told to ask on day of arrival

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

my two kids enjoyed the stay and the staff made them feel special

gym was too small

gratefully we had cool air/conditioned rooms, and we were granted early check in

very comfortable bed, gym, buffet breakfast with healthy options.

a well equipped compact gym

good wifi

there were some wifi issues for few hours

the wifi was quick enough for me to watch netflix when i returned of an evening

wifi is a bit slow at times, but not a major issue.

it was excellent value for money and included breakfast and free wifi in the price

quite noisy from the bar across the street and a lot of traffic

staff were good and the room was clean and comfortable, but was disappointed that the bar only opened on weekends

location is great close to bar and gardens

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer