the breakfast was exceptional, well presented and cooked to

airport shuttle a real bonus, also excellent for golfing holiday

host accommodated an early check in which was very much appreciated due to a wedding nearby

the added bonus was the alpaca duke and pony muppet who my kids loved

alpaca and ponies really friendly and a big hit with the kids

spa is just amazing

the girls at the spa were wonderful and the overall service was fantastic from start to finish

wonderful views over the golf course to the sea

regularly had to look for staff members in bar area to order, not many smiling faces, daughters sandwich arrived with butter when asked for

hotel with lovely bar and restaurant

and is a unique place to enjoy the west coast but also on the doorstep of some great scottish golf courses

cooked breakfast and an excellent meal in the restaurant

amazing views of golf course

close to beach for walks, next to troon golf course and close to prestwick and ayr

lovely relaxed setting beautiful gardens and short walk away from the beach and royal troon golf

were some wifi problems in our room

internet/wifi only available in the lounge area.

wifi the only thing to let the hotel down!

wifi great

disappointment was that our tv and wifi wasn't working

the breakfast was delicious

great location, close to the beach, with walk, near royal troon for golf and close to thel town

the breakfast and location was lovely and staff were very nice.

the storage girl golf clubs downstairs was an added bonus

we ate together in the bar and the meals were fantastic

lovely friendly staff at breakfast and an amazing breakfast

ich is included in the price) the manager suggested that they would make something for

breakfast for gluten free was good, location very good, staff excellent, evening meal very good,

room was lovely. staff all very friendly. breakfast very tasty as was dinner at night.

room was great, modern and clean. excellent choice at breakfast.

good food at breakfast and dinner in the restaurant

room was above the kitchen (102) and it was quite noisy from the extraction fans of the kitchen

room 102 was right above the kitchen so was quite noisy with a tumble dryer that's the only thing negative, was lovely though so

spacious rooms and a great spa bath

beautifully presented hotel, stylish and cosy- a perfect snug bar and fire with dedicated pet friendly area

staff throughout the hotel was absolutely great, food was spot on, lad on the bar (sorry can’t remember his name) was great had a laugh, rooms are in need of updating but very

the bar wasn’t too expensive considering the type of hotel it is

was perfect for what we needed - location was spot on for both preswick and troon golf courses

dirty laundry left in room and carpet not hoovered

good location to get into troon for the golf

loved the friendly bar and the black watch plaid carpet

i had an evening meal in the bar & that was tasty & again the staff were attentive & friendly

was excellent, freshly cooked and washed down with a good cup of tea, and of course the bar was the

let me have a late check out which was really nice of them

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

location to the golf courses we played

all of the little touches added up - welcome pack, slippers, golf umbrella, earplugs - the dogs were spoiled too with their own blanket and hand-made treats

excellent scott’s bar and restaurant on site, but be sure to book as its very popular

could do with grab bar in shower

professional and very welcoming staff, both at the salt lodge and scotts bar & restaurant

breakfast was super

clean and modern, great bar and food.....amazing staff

we had dinner and breakfast and the food was delicious and lots of it

excellent choice at breakfast

breakfast, needed to start you off on a busy day

poor wifi

the wifi signal was not strong enough to reach our room

nice room, smart tv, good breakfast, excellent wifi.

nice and spacious and had all i needed except there was no wifi

connect to the wifi from my room

laundry in corridors from cleaning rooms

moaned at that kids were still up past 9 o’clock and getting told to take them upstairs usually at home aye they

supplied water (and a sausage for breakfast) for the dog

hello i never did find out why they insisted on playing gbnews in the bar

we are booking again but bringing kids for full

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

location good for beach kids park shops.all in walking just.up nextstreet

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

allowed early check in and slightly later check out - so useful considering the weather

gym and spa facilities are all there but very dated and in need of replacement

the breakfast was good and i made use of the pool & steam room which was good

i emailed before booking to ask if early check in was possible but was told the hotel was busy the night before

great location for beach if with kids, 5 min walk

they are an eco-friendly hotel with lots to offer such as a gym, spa facilities, dining area and bar open 24/7 we have booked doubles and privileged doubles

were a perfect setup for a golf junket to the west coast of scotland

helpful when ferry delayed -offered lots of suggestions re food including asking kitchen to leave sandwiches if too late for dinner

staff at breakfast weren't too friendly or accommodating, and the food was a little disappointing

great gym, easy

location for an event at the gailes hotel then golf at glasgow gailes the next day

could hear the live music from neighbouring bar and the bottle bins getting filled once pub closed

location, room clean and comfortable, bar facilities and food excellent

) everyone was very friendly and we ate in the bar both nights

pleasant, helpful staff especially at early check in

car parking free also good , the staff very helpful no problem when we requested a late check out all in all enjoyable stay and would recommend

was very accommodating when we needed an early check in for a wedding

log onto free wifi but to be honest didn't ask for help as not too bothered - might have been just me not

the wifi didn't work, but was advertised as super fast

wifi in room did not work even after reporting, slightly cold only had 1 electric heater for 2

only minor gripe was the strength of wifi signal in room could be a little stronger

wifi was not good for us,but we were in room located just outside main building but room made up

we also asked for an early check in at 2pm which they gave us

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

gorgeous room loved the spa style bath location

the spa bathroom which was mentioned was not working.

into room it was unbelievable best night we have had bed comfy bath absolutely amazing as was a spa bath air conditioner and also tea and coffee and biscuits what just made it

wifi

wifi was a bit weak

wifi fine

wifi was very poor, less than 1mb

wifi only worked next to the door of our room, though fine in the public areas

wifi was so slow it was unusable

wifi very slow

wifi logged out after an hour and was slow

wifi was great also

wifi was poor

staff were welcoming and helpful and both dinner and breakfast were delicious

we had a lovely lunch in the piv bar and grill which was also delicious ud83dude0b all in all we had a perfect stay and met lots of

there was also a large park and golf club nearby

a very narrow choice of spirits in the bar with no blended whisky choice for those of us who enjoy a mixer in their whisky and not a great

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

and staff very friendly and welcome and breakfast very

it has a very pleasant bar area, and the restaurant is exceptionally good

to get an early check in to accommodate a wedding which helped us greatly, staff all very friendly and helped

evening meal was excellent and although there was a wee hiccup with breakfast the staff went out of there way to help

breakfast was very good, the sausages were very good

nothing. i wish the spa was up and running

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and could not be more helpful

staff really friendly and helpful, very apologetic regarding shower issues, lovely dining and bar area

the decor in the bar area and breakfast/dining room was extremely relaxing

as said before the spa was frozen.

wifi in bedroom

could do with stronger wifi to use firestick on tv or netflix

wifi came and went but reception told me it was being fixed.

although the beds were very large the mattresses were pretty hard the free wifi was very slow

wifi was free and a good 5mbs in our room on the second floor

of the hotel was great so handy to shops etc and an early check in time

small apartment had everything we needed the kids loved the garden staff were very friendly and helpful amazing value for money decor was lovely

the kids enjoyed their visit and are already planning their return

we are booking again but with kids aswell, so really looking forward to another stay real soon thank you

it was immaculately clean, cosy with lots of touches that really made a difference, especially after an 11 hour

the bar service was very slow

the bar staff at night in particular a young girl was quite rude

hotel and gardens, meals in restaurant excellent, comfortable bar area and very friendly

bar prices were hood and all staff were friendly

offering a drink and the ability to take over her lounge to watch the golf

were going to a wedding and asked for early check in

wifi was good in the dining area but practically non existent in the bedrooms which was

spotless, wifi was a little slow

the wifi in the room could've been better.

wifi a tad slow for business users in the ground floor accommodation.

the wifi in the rooms, signal seemed poor, so made working on lap top difficult.

bar closes at 10 which is a little early but not sure if that’s just because of covid

outside seating area at restaurant and bar area a bonus in the lovely weather

very impressed from the rooms. also restaurant really good food and fast , bar great - thank you

approximately to main bar nd eateries

ideal location but bar closed a little early 11pm ;-(

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

pleasant staff, convenience, cleanliness, good winelist

very noisy, wifi was rubbish,

free wifi, but it the reception was too poor to reach the room i was staying in

room was spacious and well presented with good wifi connection

wifi kept dropping out

wifi in room could have been better

on and it was cold weather breakfast was nice but tiny amount of beans couldn t connect to wifi until the next

3) - we spoke to reception and

good wifi signal and excellent staff

free car parking , and wifi

was lovely we had a lovely room with a sea view ample parking food and staff were great highly

communication with hotel was great as we needed an early check in and upon arrival and checking in was seamless

) young kids in restaurant could do with more training, they are very willing but need more guidance

only thing i could say that we were in an executive room and you have your own parking

they accommodated an early breakfast as we were travelling to the open golf

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

the bar reception warm friendly the manager james made us feel any future visits could be made for up

within minutes of our arrival we were all chatting in the bar with some friendly locals

the breakfast was the best i had throughout my

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

lovely room. excellent breakfast.

the room had a separate living room area which would be great if you had kids with you

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine and that although they where fully

dinner and breakfast

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging points

effective wifi in bedroom & public areas

wifi was spot on

comfortable bed, high speed wifi, taste good breakfast

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

azing shower), wifi was good etc

the wifi in the room was very poor

the amount we paid was there was no fridge or ice machine, the tv in the bed didn t connect to wifi or wouldn t let us watch netflix etc

great room, brilliant facilities and the wifi was great

food was also terrific, and the bedroom was very nice indeed - great bathroom

meal at night and breakfast in morning were excellent. staff were also great

very expensive for just bed breakfast

breakfast was incredible

the staff were very welcoming and helpful the breakfast was very good plenty to eat

breakfast was lovely with a wide choice of both continental and cooked options

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

accommodating with early check in special circumstances and excellent breakfast included in the price

a bit uncomfortable in bar as bar maid was afraid of dogs and made this obvious, we just went to a dog friendly place in

easy to find and off road parking the the bar very cosy and comfortable

the bar could be better

checkout being a little later maybe 12 and breakfast being available till maybe 10.30

clean lovely &pleasent staff breakfast brill would definitely come again ud83dude04 meeting other people in avery nice &

great staff, lovely evening meal, comfortable, spacious bar and fab breakfast

position on the main road large car park ideal for camper size vans bus stop into the centre directly outside

breakfast good meals good too the staff were great and helpful

quiet, comfortable, fast wifi

breakfast could start a little earlier. lack of usb charging points in room. public wifi.

wifi is very poor

was so comfy and room was a good size, wifi and smart tv were brilliant additions, breakfast next day was better than expected and all

wifi, could be better

easier acess to wifi

staff were very friendly and welcoming, room was very comfy and wifi was great for working from

tea making facilities, tv and wifi

poor wifi connection, but not that much of a problem to me

the room was equipped with a television set and wifi, and the beds were clean and comfortable

i didnt use the wifi so didnt comment on

no time to use the tv or wifi

there was no note of a wifi password anywhere in the hotel or my room and my phone did not register a

food was great and the bar was very comfortable

the accommodation, restaurant, and bar all clean and and very well organised leading to timely service

get wifi in our room (well it was very intermittent) (-)wifi code written on paper when room key issued (+) wifi was fast (-)wifi would not work in dance studio (-)wifi....it was useless! (-)very weak wifi (+)rooms are comfortable and clean. wifi is good room service food was good. (-)wifi was not found in the o2 net (my husbands bt nrt had no problems), wifi wesk in our room. (-)menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work with a vpn connection, your (-)wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

breakfast

pool and gym

room service was on the expensive side.

we had a lovely breakfast in the morning

plenty of lovely opportunities on food , plus bar service good young man behind bar fter one night he knew what i wished to drink

swimmimg pool and gym facilities

swimming pool sauna and steam room amazing, and food amazing

gym and restaurant were good. room was very new and good

good value for money great facilities on site gym and sauna really good

very helpful, room clean, spacious and comfy, free parking excellent, wifi good, only 2 criticisms; gym still not open; shower head too small

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

wifi was excellent and easy to access

the room was spacious with a tv and good wifi

food was ok, good views from the restaurant, plenty of parking, good wifi

customer service, cleanliness early check in and tartan carpet

decent bar downstairs

lounge bar very comfortable and great value

we weren’t able to try out the food because the bar was so busy,(sat night

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

breakfast is amazing. quiet rooms. good wifi. lovely meal in restaurant with our family.

slow wifi in room with frequent drop outs

wifi rubbish teabags not replenished in room receptionist just didn t seem to exist

felt very old and only had cold water in the shower. musty smell and very slow wifi

non existent wifi. bad smell coming from the bathroom sink which was never rectified

business centre facilities and wifi good

the bar was clean, reception was extremely helpful and the wifi was satisfactory

lost wifi connection

were here for one night, the wifi didnt work and there was no answer on the reception

the wifi is super slow

easy drop off by car, very clean rooms, great location for an early check in.

on 3rd floor airport side of hotel you can see arrivals and departures landing and taking off, kids loved it

off the day before) they allowed us to put the toddlers food in the fridge and understood that kids can be a bit fussy

on late flight

husband said the breakfast was excellent

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

wifi was very slow and traffic from the main road could be a problem

the quality of the wifi needs work

comfy bed nice sized room with lounge area good wifi and room service

location. wifi. space. parking. restaurant.

nice and quiet lovely breakfast excellent

the hotel was lovely and breakfast was amazing.

very nice staff and cozy bar which also served breakfast

the staff were amazing. high standard of breakfast and rooms.

loved the wide choice on offer for breakfast and everything was very tasty.

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

free wifi and free view tv on wall

wifi had good coverage in rooms

my tv didn t work wifi was weak

wifi was very poor in my room ,but it was not the end of the world

wifi in the room came and went, but wifi in the reception area was excellent

good sized car park. wifi reasonable. food good and reasonably priced.

and personable place, with convenient restaurant/bar and good wifi, rooms with private bathroom

the free wifi is also non existent in the bedrooms only around the reception

having usb sockets the wifi was patchy and wouldn t stay connected in the room but was fine in the restaurant

wifi worked well and there is a reasonable size car park

food was great and bar area was really good too

ideal little mini private spa break really

a spa would have added to the experience

breakfast was superb

critique would be there was no dog friendly areas in the public spaces and a small section of the bar would’ve been appreciated

we enjoyed using the pool and spa facilities on the day of check-out

swimming pool and staff were excellent

great selection of foods available at breakfast.

was nice lovely bar and grill & great facilities

enjoyed using the pool with the kids

great shower, comfy bed, and good continental breakfast

great breakfast

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for money

staff, clean & spacious room, great city views, awesome breakfast, good location, good shower, 12 o'clock checkout, free

room , friendly reception staff,late drink at the bar and a nice breakfast with great coffee, and free parking

getting wifi set up wasn't clear

wifi great

to sec, room size, amenities, connectivity to the city center, wifi speed, breakfast choice, views, bar, room service, walkways, practically

wifi was a little slow

we didn't get the wifi password

welcoming staff clean and fresh late bar til midnight which was an added bonus after late night show at the hydro late check out

the bar was expensive as it cost £15 for 2 gin and tonics

laundry facility was a plus, and moderately priced

really helpful, was able to park the car that midday and we got early check in as our room was easy unlike other hotels who charge u if you’re an hour early let

breakfast is

member of staff at sky bar was a bit off when we asked if we could sit on couches and said they were all booked

skybar was great but would be even better if table service

as clean and stylish, perfect for us and our dog breakfast was amazing

the hotel was clean, staff were very attentive, breakfast was good. gym was good.

room was really comfortable and breakfast was

loved the bar and the clean rooms, great value!

banging about outside the room and all day i abs a late check out

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out at 12pm

great to have a gym, pool table, table football and a photo booth too

had emailed in advance about early check in and was told to ask on day of arrival

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

proximity to glasgow sec fully equipped gym breakfast was lovely receptionist sonia was brilliant clean

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

loved the late check out of 12pm unlike most hotels with 10am

good wifi throughout

good wifi

the wifi is free and fast too what's more to ask

the room service was prompt and the wifi was great.

wifi

the wifi was not working at all

paying 10 for wifi in this day and age. especially considering the price of the hotel.

wifi was free and we didnt have breakfast

push to pay for wifi.

having to pay for wifi 3 pound every where i go now a days wifi is free

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

bad wifi connection

the staff were really nice. the room was a great size. the wifi was excellent.

double bed, good size tv, fast wifi, ironing facilities in the room - perfect for me, especially for the money

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

there were some wifi issues for few hours

wifi band in our room

clean room, comfortable bed, great bathroom, fast wifi

the wifi was quick enough for me to watch netflix when i returned of an evening

quite noisy from the bar across the street and a lot of traffic

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

a little disappointed in the food bar below the hotel

went to bar next door - never consumed alcohol but soft drinks were good

good breakfast...and early check in...

not really suitable for young kids

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

girl helped us out with an early check in.

tv wouldn't connect to the wifi

location is perfect and the breakfast choices are very good; wifi connection is great too

wifi in room was a little hit and miss.

no wifi

free wifi which was good

only thing that let it down a little bit was the breakfast wasn’t great at all

location, kitchen facilities, 9n first floor, quiet

they explained everything we needed to know and were great with our kids

apartment is decent size, suitable for families with kids, kitchen is well equipped

the kitchenette was a great addition

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

facilities had a bar but you couldn’t order a drink from it - you were required to buy an entire bottle of spirits

breakfast was amazing

the reality was a selection of processed food, bar a bowl of fruit

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

large bar and lobby area, very stylish and nice to sit and chat with family

incredibly cosy bed, free early check in and late check out (12pm)

incredibly cosy bed, free early check in and late check out (12pm)

the bar and restaurant location

we asked for a late check out, which was available hourly until 3pm at £10 an hour- what a bargain