good wifi connection as well

the wifi was terrible and extremely poor

comfy, friendly staff easy good wifi so work was smooth

ranging for me to go to the local gym)

really good value for money and staff extremely helpful

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

the cafeteria saved the day with drinks and bar food

restaurant was closed only the bar was open.

cheaper to buy breakfast in bar rather than restaurant (toast only)

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

wifi is working very well and we were able to use our computers efficiently for online meetings

room and the breakfast.

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

despite being little unhappy with the noise from the bar

we had to leave before breakfast was served, but they prepared us a breakfast with what they

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

r the winter) and a pool and great garden space for the summer

breakfast was the best we

i loved the pool and the garden

fantastic swimming pool

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

a nice, clean room, a good breakfast

the spa was not open when we stayed as we were out of season

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

30 staff friendly pool closed spa good but difficult to book

good but no kids meals before 8

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

no wifi in rooms, only communal area.

wifi did not work on second floor where i stayed

helped with the wifi and found me a restaurant that delivers to the hotel

clean free parking available nice views

had lots of parking and in excellent location for mountains and nearby town

bar and dining downstairs

the overall experience (i was traveling with 3 kids) was great

coffee from the bar was delicious

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

wifi good for me the price was little high for a week night but i would highly recommend and

the room was a good size and the wifi worked well

internet wifi was unreliable no parking breakfast buffet unimpressive

breakfast and location are excellent!

we had room service once during our stay, the food was very poor

breakfast was in a bar next door with bad service and a minimal breakfast

breakfast could have had more selection and the bar could have been open in the evening

the bed was very comfortable, and the spa tub was great

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

we could barely not sleep at night as a bar across the street was extremely noisy

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

service was very slow, order at the bar if you are in a hurry

golf course 10 minutes drive

coffee at breakfast bar needs upgrading

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

wifi signal poor inside the room and the shower sometimes the water was cold.

wifi was too weak at the room no kettle available at the room

not good wifi.

wifi very good, able to stream tv

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

is info is not in the

spa is just ok, didn't want to repeat, as a suggestion, request a room with a view, otherwise its

we enjoyed the indoor pool and jacuzzi

on the other hand the pool was very clean

our room was spacious, and had a wonderful view of the lake

the silence in the area, free parking and wifi and the views from the bedroom.

the wifi is really not great

tv, no telephone, no in room tea/coffee, very patchy wifi etc

no wifi in restaurants so couldn t translate the menu

though they have free wifi which is not that strong

the bed was super comfortable and the breakfast was delicious

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

nice breakfast, nice room with great view of the mountains.

no breakfast served until 9:30, far too late for hikers.

breakfast is simple and delicious

very well located for our purposes, very cheap, nice breakfast, i will come back.

breakfast

breakfast not included in the price.

good location nice breakfast

staff was super friendly, and the breakfast was awesome!

nice view but the breakfast was nothing special, no vegetables again.

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

place with a magnificent view, excellent staff and amazing breakfast

adjoining rooms for the kids as well

one of the plates in the snack bar was quite low quality for such a place.

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

breakfast: very good value for money

breakfast was lovely too

breakfast was incredibly delicious and the staff super friendly

the breakfast was also great, we especially enjoyed the (homemade

the breakfast was also delicious

the swimming pool is pleasant when temperatures are high

staff, amazing food, relaxed atmosphere, spectacular view, nice pool, beautiful

the place needs some refreshing, the swimming pool was overcrowded and not very clean

great pool with beautiful views

really were looking forward to a swim, but the temperature of the pool was too cold to enjoy

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

helpful staff, clean and good wifi

decent rooms and wifi

breakfast, location and stuff

breakfast was delicious and filling

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

really good breakfast

very friendly manager and breakfast room staff

it was so clean and comfortable with an excellent shower. breakfast was perfect.

they didnt have eggs available for breakfast

it has a small but very well equipped fitness room

great location for shopping and costco trips. nice facilities. clean. good breakfast.

free parking, good breakfast, great restaurant across the street, extremely clean

in the summer there is an outdoor pool

there is a nice swimming pool and a garden

very nice view from balcony, good bed and friendly staff. pool was also nice.

lovely pool and garden area

beautiful views, a lovely terrace and an amazing swimming pool.

fab bar area and reading lounge

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

a mini bar in the room is advertised but there was nothing in it

the bar area was very comfortable

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

breakfast was horrible.dinner could be much better.

us in within 1 minute with no information and when i asked questions about where the room was and breakfast, she look irritated

breakfast is 5€ per person and consists in a croissant with butter/jam and a coffee/orange juice

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

there is a well-kept garden at the entrance and there is also a bar next to the hotel, a quiet and pastoral place, excellent value for money

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

there is a pool, but we didn't get around to using it

good spa facilities. decent facilities.

even had a gluten free section, movie room, fireplace, walking distance to a small playground for kids, gameroom (board

pool, short walk to the bus stop

warm welcome bar and restaurant on site.

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

wifi in room

wifi was ok. quiet mostly

wifi a bit slow

wifi was stable.

good, free parking. much better wifi than on previous occasions. nice fresh fruit for breakfast

staff is very supportive, and the rooms were super clean and every day we had room service

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

staff were good, gym and wifi are good. it has a good workspace for working remotely.

gym and pool facilities are good

the kitchen had nice appliances

the best, the swimming pool, the gym and the rooms with two beds completely separated

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

free fast wifi

wifi

finally logged in to unsecured wifi from restaurant downstairs

some problems with the wifi although they were resolved successfully

spacious. nice bathroom. parking available. good value for a night stay while traveling.

too expensive for breakfast

clean, comfy and perfect swimming pool and the bar

the nq bar at the spa and gym club was always closed, but i wanted to try something there

because it looked quite large and would have made our experience a 10/10 because we are active gym users, although the smaller fitness room sufficed for a short trip

room are spatious enough to double as an apartment and the staff are extremely helpful

everything was fine, breakfast doesn’t have huge variations but few and very good products .

very nice and varied breakfast

room and breakfast

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

gym closed at 11pm

and the wifi didn t work in the rooms

like really smooth wifi, which is not so common

the property was quite out the way the rooftop terrace was unreachable wifi was poor

also the wifi doesn t work so good

wifi dropping constantly not even able to work during my business trip

e sole reason i was staying far from downtown), and that the gym

all the staff especially at the bar

told me the sauna was not working

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

the breakfast in the bar was even better than in the restaurant

coffee / drinks bar appeared to be permanently closed

fantastic breakfast

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get coffee somewhere

the breakfast was amazing

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

staff were helpful with early check in and taxi ordering

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

very friendly helpful staff, great price, good wifi.

the free wifi was excellent

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

pool available

the pool, the cleanliness of the room

the pool was very pleasant and it was a great experience to explore the communal areas

the pool is fantastic and the entire facility has so many extra rooms

gym access has to be granted separately in order for the room card to open the door

gym was out of service

i would love to have a coffee machine at the property and the gym open earlier than 9am.

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

easy check in, friendly staff, good internet, good gym, clean.

pool not being open until 12 and no bar to buy drinks unless with diner, uber drivers could never find it

has i been staying longer i would have used the gym and the pool

fantastic breakfast

access to the city. breakfast good late check out excellent

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even during the day, when the pool was being used

the staff were amazing especially the bar staff who could not do enough to please

arrive by 10am and ask for early check in, but room not available and request us to come back by 2pm

her name is liza and she works as the pool guard

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

good wifi connection, spacious room and comfy bed.

wifi not working vert poor insonorisation in between rooms and room and corridor

wifi decent too

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

wifi is very limited only to one device

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary, it was actually fast), and i have to emphasize, again, that it was very (-)the wifi was a bit slow. other than that, it was perfect ! (+) the high speed wifi was amusing (-)wifi was weak. (+)it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast. (+) wifi is good and free (-)wifi is really poor (-)wifi gets weak at daytime. (+)everything good .wifi poor. (+)room was spacious & comfortable, plenty of accessories in the bathroom & the wifi was excellent

the breakfast was excellent, very complete

lack of gym, spa etc

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

breakfast was very basic with very limited options. no gym or pool.

comfy bed friendly staff good wifi local shops

complicated wifi access

we couldn t get wifi in our room

free wifi was truly terrible

there is no restaurant in the hotel. just room service with poor variety of food

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

very slow wifi.

free wifi

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

room and bathroom, very supportive and courteous staff, very clean, very good food, very good wifi throughout the hotel, fast lifts

they upgraded our room and let us have a late check out without extra charge

rooms can be bigger and wifi can be better.

wifi was really really slow

wifi connection was rather poor

slow lifts if you're on the upper floors & poor wifi

wifi was terrible

location was perfect / thanks for late check out

good bar food and welcoming staff

location was great for proximity to chamartin train station. good restaurant and bar on site.

everything went well staff was helpfull for my kids

early check in was a plus

free wifi is clearly throttled to 'encourage' you to move onto the very expensive high speed connection

high-speed wifi

sized bedroom, nice bathroom and excellent highspeed wifi

wifi very

wifi sometimes hung up - definitely needs improvement

a/c, wifi, tv, etc)

surprisingly the speed of the wifi was super

speed of wifi

and large rooms, very clean and comfortable, good wifi, good value, decent location in madrid

the wifi on my phone worked well - the wifi on the laptop did not work at all.

good wifi

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm district so no noise from the street, many restaurants at walking

room very clean, comfortable beds, wifi very good. check out at 1 am.

wifi was poor and changed my room twice, the first time straight away, due to the smell off someone

wifi was slow but that's the only bad thing i can say

hotel was clean, staff was friendly, room was cozy, wifi was good, taxis right outside the door and loads of nice restaurants in the area

the wifi in the room work very slowly

poor wifi connection

wifi was great

the wifi speed.

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

comfortable room, nice terrace

the gym is to the small side

there was a complete absence of information in the room apart from a room service menu

lobby bar closes too early for a hotel