sconnected constantly and had to use my data), and hopefully the

wifi works well

something i found especially comforting was netflix streaming - hotels always have tvs with wifi or smart functions but mostly without capability to stream netflix direct

wifi was a bit on the slowish side

more, staff should know what they're doing, cleaning staff could do a much better job, wifi could be better

wifi was in and out, breakfast was expensive and not many gf options.

excellent wifi as well

location, cleanliness, facilities, wifi, staff, quiet.

wifi slow

wifi was fine

breakfast

very good staff and especially helpful to us for early check in

excellent room - spacious with lots of light. friendly staff, good breakfast. excellent location

we appreciated the late check out hugely and look forward to returning to hotel orfila

location and excellent breakfast included. big clean rooms with turn down service.

the wifi was superb - as

wifi signal was too low in the room, with no ethernet ports either

wifi was spotty!

very friendly staff, fast wifi and clean rooms

wifi was high speed and free

the bar (with local cocktail) was a highlight

the room service people were truly kind & helpful in anyway they could, which said a lot about their

good wifi

wifi was pretty slow and didn t work great at times

wifi best i have had in a hotel

slow wifi . only one person in reception, sometimes slow attendance

ghting, storage etc)

should be better for a 4 star hotel of that price range: no mini bar and no possibility to order drinks / snacks after 5

bar or restaurant

amenities (gym) and dining were what we were looking for.

i wasnt told where the gym was or what time the breakfast was served

unfortunately on our departure morning the bar was not only understaffed but the woman working was perhaps there the first time

wifi was very fast; the room has everything inside and i greatly appreciate the nespresso coffee

a few steps from metro stations; 20' from the airport; high value for money; full amenities, free wifi, perfect breakfast

rooms are big, beds comfortable, wifi excellent, all

very quiet and comfortable rooms, super fast and reliable wifi

nice little bar downstairs, good house white wine

spa is pretty small, mostly a pool and a sauna; no cold plunge.

gym was small but enough to get the job done and the spa was also lovely

small confined pool area and quickly gets crowded

offer a buffet breakfast that is pricey but so convenient and delicious

the spa is stunning and calming

palestra / fitness room very poor !

fitness equipment are only treadmill and cycling machines the food is not that good and food

no weights in fitness room

minibar, tv, iron, and laundry available

the fitness room had only cardio - could do with some free weights

wifi was too weak

the wifi was also very good and the room was clean and comfortable

very clean and cozy room! fast free wifi. one-time toothbrush and toothpaste in the bathroom!

there is the option of room service (delivery) however, we would recommend merimee & Oven (both a 3min walk) for great

good wifi and ac

clean, a/c in the room, small but tidy, close to metro station, good wifi.

there was also no wifi when i arrived but they fixed it the next

wifi was working well

wifi

hotel does not have a bar but you have your fridge in your room

water in the mini bar would have been welcome

excellent breakfast in a quirky bar area and close to the metro.

size is small and so are the elevators and the gym

lovely breakfast including all you could wish for

breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the dj the stay made me feel like royalty i love the location beacuse its close to shopping

perfect and yummy breakfast

complementary water is limited .. breakfast can be improved

the breakfast options were the best i've ever had

location. bar and ambience is the best

but receptionists, the waiters, the spa attendance, all superb

satisfactory, we loved our room, the service from the front desk and concierge, the bar (mainly from the lady with the glasses) and the attention my child received (small gifts and

all loved it including my kids, they actually said 'thank you mom, its the best hotel we've been to *hugs', location is

very limited tv channels, low wifi

wifi did not work

cleanliness and confort were perfect. good wifi

like everything except for the wifi inside the room

excellent location, very friendly receptionist. comfortable bed and very good wifi.

fridge in the room wifi was strong

internet quality

wifi was really bad.

just the wifi was a bit weaker, but still functional.

fi in my room) was poor.

small detail is the wifi range

the wifi was excellent, staff was very helpful and friendly

wifi was strong

internet works really well and the breakfast is good

breakfast is amazing and the team - 5star service - very kids

location, early check in, staff was very attentive and polite

breakfast shud hv more vegetables and non gluten

the room was beautiful, the bed extremely comfortable, breakfast is fantastic

ud83eudd70 the room, breakfast, location, and cleanliness were all perfect as well

breakfast is nice ++

breakfast great

gym should have more machines

knocking on the door by room service on a room down the hall woke us up a couple time one of the nights

breakfast was a delight

the gym was good equipped but very small

staff, location, the room, the breakfast

wifi was very slow - like dial up

wifi redirect / connect mechanism had many issues and can be much better.

the need to reconnect to the wifi anytime we get back and is a bit annoying

wifi was a bit patchy in my room and kept disconnecting

speed of wifi

third party room service available, and laundry service too

they even granted us to have a late check out with a small fee which made us enjoy the morning before checkout

was able to secure a free early check in due to flight changes - thank you

room also has access to kitchen and a sitting room with additional welcome luggage storage and a gym

the location was great, the room had everything i needed and the kitchen was very useful.

there was a common area with a full kitchen, laundry, gym & even a bag drop if you needed to stash your bags before you check in our

nice bathroom en suit from simple bed room also has access to kitchen and a sitting room with additional welcome luggage storage and a

and pleasant property with useful amenities, such as well-equipped and well maintained kitchen

the bar at the hotel is basic and cosy which i like

lage, early check in at 0730 am with € 45 charge

liked the location. staff at breakfast and at the bar area were super nice.

breakfast is quite meagre. wifi was really poor.

only complaint, and it was not a big deal, is that it took a few minutes to conect to the wifi every time that you used it

location. wifi good. quiet. room high ceilings. ac worked well. has all the amenities

i couldnt connect to the wifi in my computer and the room was smaller than expected

rooms have big beds with crisp white sheets, the wifi is good and the staff are charming and helpful

location. hotel has own garage. accceptable breakfast. staff very gentle.

great friendly staff. delicious breakfast.

breakfast at €20 plus taxes is a little steep

very nice room, comfortable bed, good a/c and wifi, and a very good breakfast (free nespresso coffee

we could get a small breakfast …and had to go to pura vida across the street for coffee and

the fact that the pool bar was closed in summer

wonderful breakfast and spa facilities

very clean and early check in!

staff -all, with no exceptions- hotel pool area neighborhood

i liked the direct facilities in the hotel , pool , gym and spa

rooms service location breakfast

location, team, restaurant, design of the room, bedding, breakfast — everything was excellent

great location , lovely rooms & nice bar in hotel.

breakfast was outstanding

bed's size, too narrow street's noise late in the night due to jazz bar across the road

excellent location. with a/c. well maintained. quiet. strong wifi.

the wifi didnt work very well.

wifi was a little slow. fuencarral street is a little busy.

location -a bit noisy but we got earplugs at the accommodation -super friendly staff -good wifi in the room -no problem with cleaning -old building from 1816 -walking distance to prado and

wifi was so slow, we could not even connect from our room

elevator to 4th floor, free wifi

great location, comfortable and clean room with good wifi connection

to centrum 5-7 minutes by walk,you have a chance to get rest when you tired, staff was good,price,wifi level

wifi was excellent throughout our stay

wifi was weak!

room was big and clean its well managed and they also allowed us early check in , without any extra charges

the roof top bar and pool looks incredible nice

the rooms were great beds super comfortable and a lovely breakfast

great location, good breakfast, helpful staff

location, super friendly staff, delicious breakfast, fantastic shower, and the best pillows

best thing about the hotel was the roof terrace swimming pool with amazing views over cibeles and the telefonica building

a late bar or fridge in room

there is a bar next door, with loud music till 2 am in the morning :-(

very friendly staff, they allowed me early check in without any question or cost

just a bar next door quite loud at night

shops, restaurants, bar - just 5-10 minutes

apartment was spotlessly clean and had everything you need including kitchen cleaning materials and all utensils with a proper kettle as well as a coffee machine

location, kitchen, cleanliness, laundry

fully equipped kitchen, everything is tastefully decorated and we even received a small gift

would be very cramped for 4 people with pull out bed right in the livingroom infront of the small kitchen area

kitchen i love so much also

housekeeping inefficient in cleaning, omitted lots. didn't bother with the kitchen for 3 days

the cleaning service do not take care of the kitchen at all including the cutlery and dishes during the complete stay in the residence that were

large 2 bedroom apartement, nicely decorated, modern, fully equiped kitchen, tons of amenities in the bathroom, large living room, large smart tv’s, great bedding

the gym is a little small but equipped with high-quality gear

coffee shop/ bar did not open till late in the am if you were not having the breakfast included

this was our first time in spain and they helped us coordinate transportation, allowed early check in, and helped us with finding restaurants and other activities

breakfast overly expensive (did not take it) limited facilities (no gym, no swimming pool...)

there is an enviting bar and lounge area in the hall and the staff is very friendly and makes you feel welcome and

they were kind to accommodate an early check in.

welcoming staff—we got early check in

no gym, a bit noisy when facing abascal street

room service and bar food, at very reasonable prices

we also had a late night dinner in the lobby bar which was lovely

location could not be better, breakfast to die for, interior decor and scent just amazing, lovely staff

breakfast and brach restaurant are excellent

pillows aint comfortable and they don't have pillow menu the room service was not very

quality in all details from furniture to bathroom-fittings, and small but lovely spa with swimmingpool and steam sauna

the breakfast set a very good star of the day

wifi didn't work when was there

free fast wifi

only thing i can think of is that the wifi was a little slow at times

spacious, comfortable rooms, very clean, great beds, friendly service, 100mbs high speed wifi, everything was perfect

rver was down, so just a temporary issue).

weren't aware that they charged for the water in the mini bar (as it was the only thing in there) so we got charged for a few bottles at the end of our stay

no bar or lounge area. wireless internet did not connect.

would benefit from a bar and more lively common areas, but honestly, considering the neighbourhood, would be a shame to

no bar rooms basic

the hotel is very modern with great facilities and a nice coffee bar downstairs

i were to be picky, the bar had a good selection of spirits but little else

bar was only open in the morning which was disappointing

it has a charming reception and bar area

the staff were excellent and the bar area nice with complimentary water and fruit.

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

place was very clean, nicely decorated with really comfortable beds and aa almost fully equipped kitchen

kitchenette was very basic and could have done with a bit more equipment given the size of the

the room was spacious nice and comfortable bed, kitchen with amenities,

kitchen space and dining space

wifi, staff

is nothing that i did not like about the stay, the bar was cozy after a long day out and the breakfast was broad enough to suit most needs

friendly staff, good location, nice bar and room

window in the bedroom, no room service during the day, no manager on duty after 6 pm and breakfast room in the basement

asked for room service for a surprise breakfast in bed

a beautiful clean hotel w rooftop deck and pool

small pool and gym

spacious rooms it was perfect because i have 2 kids in the same room

the gym was very small and didn't have a lot of equipment in it

bar was excellent, drinks and service

we arrived quite early in the day and the hotel was able to accommodate an early check in which was appreciated

trying to charge 60 euros for a single bag of laundry.

we arrived early and zero issues with early check in

close to everything, super-clean room and bathroom, quiet, great bed, small bar fridge and kettle

the rooms are really nicely decorated and very comfortable and the bar has good wines

staff, clean room and bathroom, room size is reasonable, comfortable bed, very good wifi, excellent location

wifi cut out once but this is minor.

staff, central location of the hotel, spacious room, nice breakfast, fast wifi, a bit expensive though, nice bed mattresses, large

the room very clean and big. really fast wifi too.

location, gym, and pool.

wifi signal was good and work fast

food, staff, bar, shower. everything really. excellent wifi.

very good breakfast. spacious room. very clean and comfortable. excellent wifi.

everything, location was brilliant for what was needed, decor was really nice, wifi excellent, bed was nice and comfy, so all round brilliant, car park was underneath and cheap

is noisy and the wifi should be straight forward to connect, not through social media or rewards account

very helpful staff in the reception and in the breakfast

after struggling with different people for a late check out cristina was able to arrange it with no stress and a smile in her face

location and staff and magnificent views while having our breakfast

location, staff 5* and very good breakfast, with very options, in covid times

drinks at the sky bar were a steal

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

was not clean and cold and aircooling is not working i didnt get wifi passeword and the reception didnt help he said he will come but hes not coming anymore and

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

when we checked in, our room had clean linen and towels; there was 4 shared bathrooms,; there was wifi; and the accommodation was situated about 50meters from a metro and bus stop

wifi not working properly

the wifi struggled and was inconsistent, but didn t remain not working for extended periods of time

there is a bar accross the street, resulting in noice until late at

gym could have been bigger.

the bar was closed, i found hairs of the previous guest in the bathroom sink

lots of cafe and bar in the vicinity of the hotel

are 2 blocks to this hotel (one is a newer one where the gym is located and there’s an older one where the add is)

wifi didn't work at all and the staff was unable to apologize but to question my laptop connection

were doing some maintenance and improvements that disrupted a few things and they lost their wifi

wifi was included and the room was nicely decorated and had good amenities

location,a/c,wifi,breakfast,friendly staff

wifi was bad

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

no issues at all - all fine. just a bit weak wifi signal sometimes - could be stronger

solid high quality furniture, plenty of wardrobe space, a well appointed bathroom and solid fast wifi

urth floor).

decoration, very comfortable rooms

room was quite large, clean, wifi very fast

we had been doing any real cooking of our own - which we did not -, the kitchen could have been better equipped, there were only a minimal number of plates and other

the kitchen.

we requested a late check out which was kindly provided for a reasonable price

liked kettle/tea, mini bar very expensive

room was a bit dated but it was clean and big and had a kitchen which was convenient for a family

very good breakfast, clean room, comfortable bed, nice staff

great quadruple room for our young family (2 kids under 3)

is my 4th time staying at this hotel with my family (wife and 3 kids)

helpful staff and wonderful breakfast

we stayed for three nights, with our two kids

nice hotel with a rooftop pool, location is perfect few mins walking to gran via and other central locations

rooftop pool is awesome

loved the location. mayor attractions in walking distance. loved the breakfast.

i liked the staff, good area, nice bar and clean and tidy hotel.

i also loved the rooftop pool and bar and could have easily spent more time there

the wifi was very slow....

disappointed to see that there was no wifi in the gym.

wifi was the best of all the places i stayed during our trip through europe

1- cleanliness and comfortable 2- room design 3- wifi connection

free wifi

excellent views from the restaurant and the rooftop pool

welcome, fabulous rooftop bar and pool area…

rooms, helpful and friendly staff, beautiful hotel design, varied choice of dishes for breakfast

great location, clean and comfortable room with beautiful view, perfect breakfast.

pool area is meh

good hotel in walking distance to all major sites in the city, excellent breakfast, strong wifi connection in whole

good wifi

fast wifi

the wifi worked very well

good wifi signal

is priority access for hotel guests 3) hotel team is really friendly and helpful 4) excellent wifi 5) amazing view from the hotel room at grand via 6) very comfy

location, wifi worked well.

the wifi was very unstable, insecure and difficult to manage

wifi

wifi was a bit spotty but didn't really bother us as we weren't in the room much

wifi is terrible in a lot of parts of the hotel.

wifi is terrible in most rooms

good wifi and bed

crowed overall and inexistent wifi in the rooftop/pool area

wifi excellent

did not have the opportunity to enjoy breakfast at the hotel but the staff was very kind in recommending places for us

of room, bit congested for the amount of money we pay, choice of breakfast was very limited

you can hear it in your room and barely watch tv and get your kids to bed and it last until 10:30pm without anyone telling him to stop

no pool for the kids to play around in… very busy part of town

lovely hotel right in the centre…great gym for its size and rooms very nice

kids running in the morning

no laundry machine, room card is not working sometimes

late check out was awesome, it had a great breakfast and great rooms as well

if you’ll be needing laundry in your stay, laundrymat is less than 10 mins walk

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

it was modern and clean. wifi worked really well. restaurant on site.

nice staff, sizeable room, good wifi

wifi was ok

wifi was consistent throughout the hotel and even if you stood outside

the wifi worked perfectly fine

this was the first hotel that did not over charge for laundry services

view to gran via friendly staff early check in was possible love the shower location is a 10

roof top bar had excellent views and was a great place to unwind after exploring the

they thought of everything including slippers and laundry bag

nice roof top bar with views although very

if you have small kids, this is the room to take

all was clean and kids enjoyed the brekky

stayed there with two of my kids one baby and a toddler they had a fence thing that was on the upper bed which was not

are too small, we could not pass each other, it was hard to open suitcase, kids bed right next to double bed and not space at all

good breakfast with a kids play area! great location for shopping, sightseeing.

the laundry service was wonderful & not too pricey

the room is good size for one person, with kitchen facilities, mini fridge, mini bar and a safety box

no bar in the lobby

the mini bar and fridge was a nice touch

i wish the hotel had a roof top bar or even some type of area to mingle.

accessible, good service, spacious rooms, exceptional breakfast.

the breakfast buffet wasn't really good

excellent customer services early check in with out additional cost

breakfast was so good. location perfect. staff very friendly

to improve breakfast by adding some american food like bacon and eggs

the bar and cafeteria area offered a very good selection of food and drinks and the manager elvis

and my husband loves the yummy breakfast

from the street, every bus , every car stoping, the conversation people had downstairs, kids laughing, everything, all night the wall facing the street is practically a window, so you can

lovely bathrooms and the bar area is nice

make us pay another room because of our 2 kids one 3 and one 5 years old they told us we can’t be 4 in the room 2 adults 2

wifi isn t great but didn t need it much.

an added bonus loved it, the bathroom was just right enough space for all 2 tv and the interent wifi did not fail no even once, i just loved it all and i go to madrid every year i just loved the

wifi was great on the fourth floor, we moved to the sixth floor and the wifi was intermittent at

wifi

the wifi is very bad

wifi went out for a bit, so it was hard to work

only thing that could be better is wifi conection

wifi was very good

the wifi was very good

everything perfectud83dude42 except wifi signal wasn't great.

i believe that propert would benefit from having a simple coffee bar downstairs...

no hotel bar however many just outside the door so not an issue.

breakfast in bar 100 m from the hotel

it's in one of the main restraint and bar areas

breakfast in a bar next to the hotel was very limited, only a coffee and croissant, no buffet

wifi excellent

tv didn't have much channels and didn't connect to the wifi but it didn't bother us too much.

wifi connection was a little slow and unstable.

the wifi system in the room was very unstable

wifi in the room was quite fast, the staff was friendly the breakfast was very good the location is

the staff were very accommodating and the location was perfect. strong and free wifi!

wifi didn't work properly all the time

wifi was pretty slow, if you need to work from your room, you should seriously consider another

via -near shopping store -room cleaning - possibilities of eating without leaving the hotel - wifi the use all the

great a/c and wifi

location great staff very helpful with early check in due to my mobility issue at the time.