has a lovely spot with a nice chimney

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

there was no breakfast serve.

sits at the end of quite a lively area with plenty of bars

a nice, clean room, a good breakfast

you have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this area even though at no point is

good but no kids meals before 8

good breakfast, friendly helpful staff

needed to leave early the next day, but breakfast was not until 9:30 am

breakfast started a little late (9.30) for the early risers, but worth the wait

no breakfast served until 9:30, far too late for hikers.

the bed was super comfortable and the breakfast was delicious

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

stay and great breakfast

had to miss breakfast as it starts in the hotel at 9am

nice view but the breakfast was nothing special, no vegetables again.

place with a magnificent view, excellent staff and amazing breakfast

excellent spanish breakfast

bar and dining downstairs

amazing swimming pool, wonderful views from dinner terrace

nice pool, pleasant staff. excellent gym.

we wanted to try the spa and it wasn't working

so additional cost)

is info is not in the

the breakfast was also great, we especially enjoyed the (homemade

breakfast: very good value for money

breakfast was lovely too

breakfast copious

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

the cafeteria saved the day with drinks and bar food

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

cheaper to buy breakfast in bar rather than restaurant (toast only)

early bar closing

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

helped with the wifi and found me a restaurant that delivers to the hotel

wifi did not work on second floor where i stayed

no wifi in rooms, only communal area.

they also have a big garden and plenty of space for parking

clean free parking available nice views

e showers around pool not working

swimming pool is a bit cold but nice

the swimming pool is pleasant when temperatures are high

pool with a beautiful mountain view, open in the summer

great pool with beautiful views

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

the wifi was terrible and extremely poor

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

breakfast was sumptuous

the breakfast was outstanding, which is unusual in my experience

exceptional breakfast! very fresh and delicious.

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

breakfast was delicious and filling

wifi is working very well and we were able to use our computers efficiently for online meetings

the breakfast could have been better - not a lot of fresh food.

we had a great sunday night at the bar chatting with him

s me really), they offered an upgrade to beautiful room which made my stay unforgettable,

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

the wifi was mostly non existent

no wifi in restaurants so couldn t translate the menu

basic other room facilities

service a little rushed in dining room. no bar to get a drink no water in the room no wifi

) and wifi working only at the reception

fab bar area and reading lounge

the location was good and easy to find bar/cafeteria downstairs allowed early check in

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

second time i have stayed here both times mini bar not working

coffee from the bar was delicious

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

wifi good for me the price was little high for a week night but i would highly recommend and

internet wifi was unreliable no parking breakfast buffet unimpressive

the room was a good size and the wifi worked well

fridge there but no option of a mini bar or room service

beautiful location great pool very good breakfast

the bed was very comfortable, and the spa tub was great

a bar cafe next door with tables on the pavement

breakfast was in a bar next door with bad service and a minimal breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast could have had more selection and the bar could have been open in the evening

golf course 10 minutes drive

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

good bar and restaurant onsite.

coffee at breakfast bar needs upgrading

service was very slow, order at the bar if you are in a hurry

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

there is a nice swimming pool and a garden

spacious rooms, friendly staff, nice pool, location close to hiking trails

beautiful views, a lovely terrace and an amazing swimming pool.

only disappointment was that the pool wasn’t quite open yet because it was early may

in the summer there is an outdoor pool

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

the pool is covered but not climatized so it was not open - nov 3z

even had a gluten free section, movie room, fireplace, walking distance to a small playground for kids, gameroom (board

indoor pool only opens in summer!!

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

outdoor swimming pool is clean and big enough to swim in it

in smart gardens with pool

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

wifi was too weak at the room no kettle available at the room

really nothing special. well, the wifi but that's pretty much it.

wifi signal poor inside the room and the shower sometimes the water was cold.

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

wifi signal is soo poor in part of the room.

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

breakfast

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

staff was super friendly, and the breakfast was awesome!

good location nice breakfast

adjoining rooms for the kids as well

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

no complains. perhaps the gym could be somewhat better equipped.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

gym was nice and clean

it was nice to have a gym in the building even tough it is very small

helpful staff, clean and good wifi

wifi was not good. didn t work most of the time.

good wifi and ok breakfast

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

decent rooms and wifi

well supplied continental breakfast with gluten free options (on request)

great location for shopping and costco trips. nice facilities. clean. good breakfast.

breakfast was excellent

it was so clean and comfortable with an excellent shower. breakfast was perfect.

the hotel was packed with people. i always found a table at breakfast but just.

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

lovely old property which was right by the aqueduct. nice friendly bar and outdoor seating area.

very good breakfast. very helpful staff at reception

antic style cozy hotel and breakfast is good also.

why is the room mini bar price so expensive when the hotel bar prices are very good?

to city, free parking, lovely room, great breakfast

large space and private lift entry

us with tourist information and organising a taxi for our departure, and the lady on duty at the bar in the evening

bar and breakfast was excellent and staff very pleasant

we loved it :) everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well

we traveled with our two kids and loved the layout - our rooms were in a separate spot which felt very private

the rain shower was fab and the kitchen so well stocked

when we entered the rooms, sitting room/kitchen, the bedroom and bathroom, all were exceptionally clean

he also delivered new batteries (for kids to play the wii games) upon request

the kids loved the wii

there was fresh food and an amazing range of breakfast for us in the

wifi worked very well and all staff were very friendly

or those who drive ), good wifi and ac.

the hotel had good wifi, but our room was a dead spot.

wifi didn't work most of the time

good shower and wifi

on top of the building is a terrace with bar with music where we watched the sunset

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

highly recommended to have some drinks in the bar in the terrace of the building

the roof terrace bar was also a real bonus we watched the sun go down on the aqueduct whilst sipping cold beers-

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

laundry facilities were a bonus

one of our party was unwell and the hotel accommodated an early check in

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

no price list for laundry.

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

cleanliness, wifi availability

ac worked well, wifi worked fine too

wifi sometimes weak or intermittent. overall great and will return

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

wifi is slower than dial up in the 20th century

room was great, the wifi worked perfectly and the water was hot and plentiful

very good restaurant, extraordinary attentive and professional receptionists, cosy beds,good wifi

wifi good

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept the window open

the bar is very popular with locals and has a great local vibe

great tapas bar downstairs,fantastic location, good value

the bar and restaurant was superb value for money and of the highest quality

enjoyed some beer and tapas in the bar where the bar person really looked after us

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

spa bath, double shower and quality toiletries

the staff at reception and cafe/ bar were very friendly and attentive

loved the spa bath

dining area is very small and can have screaming kids

a coffee or tea service or wine bar in the afternoon would have topped off a great experience

hotel has an ev charging point and is in the centre of the old town.

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

rooms were large and well appointed with mini bar and filter coffee machine

terrace bar was not open while we were there.

great terrace to sit with a glass of wine from their bar and watch the sunset

a mini bar in the room is advertised but there was nothing in it

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

the bar area was very comfortable

wifi ok

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

no working wifi in the room

free parking

location, on the main thoroughfare for the segovia sights and parking

high-speed wifi. close to city center.

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

pool and sauna hours are 1700-2100.

access to the indoor pool is not senior friendly the

the open spaces and gardens are beautiful and a view from the bar and restaurant to transfix you

fantastic pool and garden

outside pool was closed

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

wifi in room

good, free parking. much better wifi than on previous occasions. nice fresh fruit for breakfast

r end of corridor), very isolated - car essential

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor at all times of the

wifi a bit slow

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

staff is very supportive, and the rooms were super clean and every day we had room service

it was cozy and very comfortable and it was nice there was a kitchen.

staff were good, gym and wifi are good. it has a good workspace for working remotely.

the kitchen had nice appliances

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

kitchen was not well equipped at all

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

the pool was nice a big and lovely area to sit outside

the gym is quite small and poor for a 5* hotel. they used to have a bigger and much nicer one.

lack of staff to serve in the bar (half hour seated and nobody comes)

the nq bar at the spa and gym club was always closed, but i wanted to try something there

the spa facilities were closed due to covid.

breakfast was delicious

the reception was very good. the room was always clean. breakfast was excellent.

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

more room to accommodate all for breakfast, but staff coped well

room and breakfast

bad wifi conection in to the room

poor wifi in rooms

wifi did not work

like really smooth wifi, which is not so common

small swimming pool, free parking, free wifi, etc)

very good and cheap food from room service

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token of appreciation of my patience

we couldn t get wifi in our room

complicated wifi access

free wifi was truly terrible

comfy bed friendly staff good wifi local shops

gym and spa was not working which made us upset.

nice pool

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the staff were amazing especially the bar staff who could not do enough to please

the pool is amazing too and in general the stay at the hotel was really pleasant

very clean, great breakfast

breakfast was very good,

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

fantastic breakfast

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

breakfast good, location too

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not possible for kids to have a swim in the pool

the pool was great!

fantastic breakfast

i had hoped the swimming pool might still have been in season

gym access has to be granted separately in order for the room card to open the door

late check out

covid has impacted services (gym sanua)

it was a little difficult to access the gym.

gym needs to be reserved in advance in order to use

excelent wifi

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

the free wifi was excellent

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

the pool was fantastic

the pool is not too deep, for an average sized person, except a depth to the half of the body

the pool is fantastic and the entire facility has so many extra rooms

staff were helpful with early check in and taxi ordering

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

room very clean, comfortable beds, wifi very good. check out at 1 am.

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm district so no noise from the street, many restaurants at walking

wifi a bit intermittent

the hotel is very fancy , the wifi is working very good. its located in a quiet place.

the room service was also really yummy and quick

the ev charger is in the garage but they won't help you if there is any issue as the service should is

there was a complete absence of information in the room apart from a room service menu

it was not finish and something were not usable

the bar area in reception was welcoming and comfortable

good bar food and welcoming staff

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

early check in was a plus

there is a bar there and a burger king at the train station, but not much else

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night