gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

that is not well contented with the pool and the lake

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

good spa facilities. decent facilities.

indoor pool only opens in summer!!

no wifi in restaurants so couldn t translate the menu

though they have free wifi which is not that strong

t maybe it also because of the location of our room

) and wifi working only at the reception

the wifi was mostly non existent

helped with the wifi and found me a restaurant that delivers to the hotel

wifi did not work on second floor where i stayed

no wifi in rooms, only communal area.

clean free parking available nice views

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

nice breakfast, nice room with great view of the mountains.

breakfast is simple and delicious

breakfast started a little late (9.30) for the early risers, but worth the wait

no breakfast served until 9:30, far too late for hikers.

needed to leave early the next day, but breakfast was not until 9:30 am

the breakfast was delicious and we were able to leave our bags during the day while we hiked, which was

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

breakfast: very good value for money

breakfast copious

location, comfortable bed, clean room, nice breakfast

breakfast, location and stuff

exceptional breakfast! very fresh and delicious.

very friendly manager and breakfast room staff

breakfast was amazing

the breakfast was outstanding, which is unusual in my experience

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

the location was good and easy to find bar/cafeteria downstairs allowed early check in

noted by other people, the room was passable but the downstairs bar is appalling

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

the restaurant is also very nice quality and a great breakfast included

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

nice view but the breakfast was nothing special, no vegetables again.

excellent spanish breakfast

place with a magnificent view, excellent staff and amazing breakfast

service was very slow, order at the bar if you are in a hurry

coffee at breakfast bar needs upgrading

good bar and restaurant onsite.

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

golf course 10 minutes drive

the bed was very comfortable, and the spa tub was great

breakfast could have had more selection and the bar could have been open in the evening

a bar cafe next door with tables on the pavement

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast was in a bar next door with bad service and a minimal breakfast

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

the room was a good size and the wifi worked well

internet wifi was unreliable no parking breakfast buffet unimpressive

wifi good for me the price was little high for a week night but i would highly recommend and

seasonable swimming pool

the pool was closed - but then we were so happy to see the monastery

second time i have stayed here both times mini bar not working

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

coffee from the bar was delicious

has a lovely spot with a nice chimney

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

breakfast was the best we

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

great pool with beautiful views

e showers around pool not working

pool with a beautiful mountain view, open in the summer

the swimming pool is pleasant when temperatures are high

the place needs some refreshing, the swimming pool was overcrowded and not very clean

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

you have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this area even though at no point is

the spa was not open when we stayed as we were out of season

breakfast was a bit skimpy and though available until 11:00 they stopped refilling the buffet by

food and bar available on site and a good choice for breakfast which was served until 11am

30 staff friendly pool closed spa good but difficult to book

the room for my husband's birthday

spa is not available unless booked in advance and costs 15 eur per person

r a payment) and offered more treats the jacuzzi at the spa the beautiful bungalow we

it is not worth paying that much for a small inside pool with two water jets

is info is not in the

bar and dining downstairs

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

restaurant was closed only the bar was open.

the cafeteria saved the day with drinks and bar food

a more varied selection of food in bar and restaurant.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

the wifi was terrible and extremely poor

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

fab bar area and reading lounge

gym

were informed on arrival we could eat in the restaurant from 8:30pm or the bar served food if we preferred

clean, friendly staff, breakfast was excellent- full buffet

great location, good sized room, free parking, breakfast included, fabulous restaurant.

staff lovely with exception very comprehensive breakfast

great location, helpful staff, great breakfast, nice bar and cosy.

a good bar fridge, good storage and cross ventilation

we traveled with our two kids and loved the layout - our rooms were in a separate spot which felt very private

us with tourist information and organising a taxi for our departure, and the lady on duty at the bar in the evening

from an old mansion, with heavy, high timbered ceilings, lovely spaces inside and out, a bar and an excellent buffet breakfast

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

one of our party was unwell and the hotel accommodated an early check in

laundry facilities were a bonus

no price list for laundry.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

wifi is slower than dial up in the 20th century

room was great, the wifi worked perfectly and the water was hot and plentiful

very good restaurant, extraordinary attentive and professional receptionists, cosy beds,good wifi

wifi good

i had kind of presumed there would be a swimming pool but there

lack of noise insulation between rooms - noisy kids on corridors until early morning

dining area is very small and can have screaming kids

brilliant location. luxury spa for two in the room. valet parking.

most comfortable hotel we stayed in during our time in spain- hotel infanta isabella is right in the centre of segovia and we were fortunate to have a

the kids loved the bunk beds.

) they have a restaurant and bar onsite

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

the bar and restaurant was superb value for money and of the highest quality

the bar is very popular with locals and has a great local vibe

enjoyed some beer and tapas in the bar where the bar person really looked after us

decent wifi, comfy beds, and room

ac worked well, wifi worked fine too

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

cleanliness, wifi availability

comfy bed and good wifi, bathroom maybe a bit outdated

wifi in room very weak

wifi didn't work most of the time

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands ipad would not work properly 5) preset air conditioner can only have 24c or off 6)

wifi worked very well and all staff were very friendly

free sweets in reception, good wifi and warm rooms

of castle from room, garage for car, walk to all attractions, very friendly staff, great little bar and terrace

rooms were large and well appointed with mini bar and filter coffee machine

great terrace to sit with a glass of wine from their bar and watch the sunset

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

hotel has an ev charging point and is in the centre of the old town.

on top of the building is a terrace with bar with music where we watched the sunset

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

very close to everything and has a roof bar yes

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

highly recommended to have some drinks in the bar in the terrace of the building

style of building, and rooms, location, lack of pool and gym, too much like a conference centre

breakfast was great, and we loved the swimming pool

pool and sauna hours are 1700-2100.

would have preferred there to be a bar lounge open earlier

access to the indoor pool is not senior friendly the

no working wifi in the room

wifi ok

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

it wasn't very close to any bars or restaurants. having said that the hotel bar was good.

there is a great bar on the corner

the rain shower was fab and the kitchen so well stocked

the cake was a nice surprise and the fruit and breakfast were superb

spacious. well stocked kitchen. lots of food provided. clean.

a homemade cake and a bottle of wine were waiting for us and a lot of good food for breakfast

our kids liked it

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

wifi in room

good, free parking. much better wifi than on previous occasions. nice fresh fruit for breakfast

r end of corridor), very isolated - car essential

wifi a bit slow

wifi was stable.

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

gym and pool facilities are good

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming pool, and other games

kitchens although well equipped, could use more kitchen utilities

better equipped kitchen. a kettle and pans would have been great

the pool is nice and was never crowded, the gym and terrace were excellent

great big swimming pool, pool towels provided, big rooms, soundproofed

the breakfast is

pool wasn't open yet, even they made advertisement for it on internet

also, it's a pity that the spa wasn't open

room was spacious and swimming pool very refreshing in august sunshine

the reception was very good. the room was always clean. breakfast was excellent.

breakfast was delicious

power outlets, but sadly not on both sides of the bed (not a problem though, but a nice to have) breakfast was excellent: delicious and a great variety of foods to choose from

room size is small, breakfast is average. very small gym, no swimming pool.

room and breakfast

wifi did not work

and the wifi didn t work in the rooms

luckily i had my laptop wired on wifi

wifi dropping constantly not even able to work during my business trip

hotel is bright new and has all the amenities needed

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

all the staff especially at the bar

very good and cheap food from room service

e sole reason i was staying far from downtown), and that the gym

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

i like that they let me had an early check in to the room

staff were helpful with early check in and taxi ordering

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

room was clean and tidy every day, and the wifi was fast

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the pool was fantastic

the pool, the cleanliness of the room

the pool was very pleasant and it was a great experience to explore the communal areas

the pool is fantastic and the entire facility has so many extra rooms

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

they upgraded our room and let us have a late check out without extra charge

covid has impacted services (gym sanua)

gym needs to be reserved in advance in order to use

late check out

it was a little difficult to access the gym.

great breakfast and i was happy to use the gym facility after a long vacation.

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary, it was actually fast), and i have to emphasize, again, that it was very (-)the wifi was a bit slow. other than that, it was perfect ! (+) the high speed wifi was amusing (-)wifi was weak. (+)it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast. (+) wifi is good and free (-)wifi is really poor (-)wifi gets weak at daytime. (+)everything good .wifi poor. (+)room was spacious & comfortable, plenty of accessories in the bathroom & the wifi was excellent

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

breakfast and accommodations

nice, friendly and helpful staff - absolutely clean - fantastic breakfast - metro station cuatro camino just a few steps away - carrefour supermarket quite

not many choices for breakfast, would love to have fresh veggies and fruits.

and coffee facilities in the room would have been perfect, as would have info when the wifi password expired, but we rang reception and they gave us the new password right

wifi was really really slow

wifi was terrible

wifi connection was rather poor

very safe and attended wifi: free close to nice tapas bars

wifi not working vert poor insonorisation in between rooms and room and corridor

good wifi connection, spacious room and comfy bed.

wifi decent too

could not get connected using the wifi.

perfect for working remotely; big desk, great light and powerful wifi connection

the pool was great!

very attentive staff. clean and great location. and don't forget the pool for the summer.

nice and comfortable room with good buffet breakfast, very close to chamartin station

gym had very limited equipment

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even during the day, when the pool was being used

very slow wifi.

the room size, clean and tidy, charging points are everywhere and, fast wifi service and

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

free wifi

very nice hotel close to my work good breakfast nice swimming pool

cold pool

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

service friendly everything organized pool good seating outside close pool relax food good thanks again for exe hotel when i go again i

no coffee or tea available until bar opened in the

we couldn t get wifi in our room

free wifi was truly terrible

complicated wifi access

comfy bed friendly staff good wifi local shops

used to have a nice spa/pool

gym treadmill was broken and one reason for staying there was the gym

the weather wasn't great so to be able to have dinner and breakfast there was so

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell available

the gym room is very simple and small

good breakfast friendly

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

good bar food and welcoming staff

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

location was great for proximity to chamartin train station. good restaurant and bar on site.

everything went well staff was helpfull for my kids

i needed to do some work during our stay - the wifi was free and decent

poor wifi connection

wifi was great

hotel was clean, staff was friendly, room was cozy, wifi was good, taxis right outside the door and loads of nice restaurants in the area

wifi could have been better. breakfast without prepayment overpaid with 20 euros

amazing lobby. super strong wifi. loved working among the books and enjoying coffees.

the wifi on my phone worked well - the wifi on the laptop did not work at all.

a/c, wifi, tv, etc)

surprisingly the speed of the wifi was super

wifi worked well, but the setup is not secure as encryption is disabled, have to be on vpn all the

was a bit disappointed to the fact that there was only slow speed wifi included

wifi at this hotel sucks !!!

sized bedroom, nice bathroom and excellent highspeed wifi

free wifi is clearly throttled to 'encourage' you to move onto the very expensive high speed connection

wifi very

the wifi was great and the shower was fantastic... that's about it

wifi worked great

the wifi signal on my room was sometimes dropping, maybe because of the walls.

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough for some apps/videos

the wifi functioned well

great location, good wifi, very big room,

wifi is always questionnable

the wifi is a bit slow and the pressure of the shower is not proper.

good wifi

we were working from home and it was impossible to use hotels wifi

good wifi

very slow wifi. the same breakfast every day.

wifi was poor and changed my room twice, the first time straight away, due to the smell off someone

wifi a bit intermittent

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm district so no noise from the street, many restaurants at walking

very comfortable bed, clean & renovated rooms and very well organised kitchen!

nice to have a shared kitchen, it was mostly empty while i was staying

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

new little separete apartments with big shared kitchen

lots of extras like laundry and kitchen

comfortable room, nice terrace

roof top swimming pool was very nice as well

the bar area in reception was welcoming and comfortable

comfortable room, nice terrace

lobby bar closes too early for a hotel

moreover, there is the offer for late check out at 13:30, with only 10 euros charge