staff, amazing food, relaxed atmosphere, spectacular view, nice pool, beautiful

the swimming pool is pleasant when temperatures are high

great pool with beautiful views

the place needs some refreshing, the swimming pool was overcrowded and not very clean

amazing views. the swimming pool was a paradise.

amazing swimming pool, wonderful views from dinner terrace

ditional cost) and the spa/pool area

spa is an extra charge of 20 per person

on the other hand the pool was very clean

we wanted to try the spa and it wasn't working

stay and great breakfast

nice view but the breakfast was nothing special, no vegetables again.

the pool was really nice, there were several options for the breakfast.

had to miss breakfast as it starts in the hotel at 9am

the restaurant is also very nice quality and a great breakfast included

bar and dining downstairs

a nice, clean room, a good breakfast

good breakfast, friendly helpful staff

location spa breakfast

also, the breakfast was really bad: fruits and yogurt were in bad condictions and the bread was hard

30 staff friendly pool closed spa good but difficult to book

breakfast was lovely too

the breakfast was delicious and we were able to leave our bags during the day while we hiked, which was

breakfast: very good value for money

breakfast was incredibly delicious and the staff super friendly

the breakfast was also great, we especially enjoyed the (homemade

breakfast was amazing

really good breakfast

breakfast was delicious and filling

breakfast, location and stuff

very friendly manager and breakfast room staff

breakfast was lovely; freshly squeezed orange juice, home made cake, fresh rolls and coffee

breakfast started a little late (9.30) for the early risers, but worth the wait

nice breakfast, nice room with great view of the mountains.

needed to leave early the next day, but breakfast was not until 9:30 am

no breakfast served until 9:30, far too late for hikers.

fab bar area and reading lounge

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

the breakfast is served at your table and it is delicious and beautifully presented

i loved the pool and the garden

the pool is fantastic, the garden is perfect

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

has a lovely spot with a nice chimney

wifi did not work on second floor where i stayed

helped with the wifi and found me a restaurant that delivers to the hotel

no wifi in rooms, only communal area.

- parking - reception area

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

wifi is working very well and we were able to use our computers efficiently for online meetings

breakfast was also good

hotel, great staff, continental breakfast was okay for us

before i had breakfast with my group, i woke up earlier and they didn’t accept that i could have a cup of

breakfast was basic but plentiful

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

a more varied selection of food in bar and restaurant.

restaurant was closed only the bar was open.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

cheaper to buy breakfast in bar rather than restaurant (toast only)

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

the wifi was terrible and extremely poor

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

only disappointment was that the pool wasn’t quite open yet because it was early may

lovely pool and garden area

very nice view from balcony, good bed and friendly staff. pool was also nice.

peaceful, nice pool, close to mountains and town. good parking - free!

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

hotel is nice - lobby, outdoor pool, restaurant. i am sure there is plenty to do around.

close to the nautical club, where we spent most of the day at the pool and the nearby facilities

the room was a bit dirty (dust on the floor and such), the pool was nothing like the pictures

the pool is covered but not climatized so it was not open - nov 3z

service a little rushed in dining room. no bar to get a drink no water in the room no wifi

though they have free wifi which is not that strong

) and wifi working only at the reception

t maybe it also because of the location of our room

the wifi was mostly non existent

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

noted by other people, the room was passable but the downstairs bar is appalling

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the bar downstairs is good

second time i have stayed here both times mini bar not working

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

coffee from the bar was delicious

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

the room was a good size and the wifi worked well

internet wifi was unreliable no parking breakfast buffet unimpressive

wifi good for me the price was little high for a week night but i would highly recommend and

the swimming pool is 25m long and you can enjoy a

no attendant to help and room service guy was not very friendly

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

breakfast was in a bar next door with bad service and a minimal breakfast

the bed was very comfortable, and the spa tub was great

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

a bar cafe next door with tables on the pavement

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

we could barely not sleep at night as a bar across the street was extremely noisy

coffee at breakfast bar needs upgrading

golf course 10 minutes drive

service was very slow, order at the bar if you are in a hurry

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

pool, short walk to the bus stop

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

outdoor swimming pool is clean and big enough to swim in it

in smart gardens with pool

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

antic style cozy hotel and breakfast is good also.

the bar was excellent and lovely to come back to and the food was delicious

the hotel is very nice with a wonderful breakfast included

is friendly and helpful the room is clean gym room opens 247 walking distance to tourist attractions bus stop right in front of the hotel the

why is the room mini bar price so expensive when the hotel bar prices are very good?

young kids, the stairs were a bit tricky and there was no baby gate but that was no fault of the host

good breakfast, easy access, good, safe parking right outside the door.

the house includes everything you need, amenitized kitchen, a full refrigirator, various kinds of bread and we even got a freshly baked cake :) if

our kids liked it

he also delivered new batteries (for kids to play the wii games) upon request

we loved it :) everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well

a good bar fridge, good storage and cross ventilation

large space and private lift entry

us with tourist information and organising a taxi for our departure, and the lady on duty at the bar in the evening

big room with comfy beds and spacious bathroom, lounge bar in the lobby with free welcome drink and very nice staff

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

on top of the building is a terrace with bar with music where we watched the sunset

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

everything was great and the rooftop bar was incredible ud83eudd29

they also offered a late check out so we didn’t have to carry our bags with us all day

an excellent central location, attached garage

wifi in room very weak

wifi didn't work most of the time

free sweets in reception, good wifi and warm rooms

or those who drive ), good wifi and ac.

laundry facilities were a bonus

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

one of our party was unwell and the hotel accommodated an early check in

no price list for laundry.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

decent wifi, comfy beds, and room

comfy bed and good wifi, bathroom maybe a bit outdated

ac worked well, wifi worked fine too

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

great tapas bar downstairs,fantastic location, good value

the bar is very popular with locals and has a great local vibe

) they have a restaurant and bar onsite

enjoyed some beer and tapas in the bar where the bar person really looked after us

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

very good restaurant, extraordinary attentive and professional receptionists, cosy beds,good wifi

wifi is slower than dial up in the 20th century

wifi good

room was great, the wifi worked perfectly and the water was hot and plentiful

the restaurant is vast and has a cosy bar at the back

spa bath, double shower and quality toiletries

loved the spa bath

the kids loved the bunk beds.

this was fine since our kids were older so we put them in 1 room

the staff at reception and cafe/ bar were very friendly and attentive

the wifi. it doesn t work in the bed room. it he signal is too weak.

poor wifi signal.

not good wifi.

really nothing special. well, the wifi but that's pretty much it.

wifi very good, able to stream tv

terrace bar was not open while we were there.

car parking was easy and there was an ev charger in the garage that u used for my tesla

hotel has an ev charging point and is in the centre of the old town.

of castle from room, garage for car, walk to all attractions, very friendly staff, great little bar and terrace

rooms were large and well appointed with mini bar and filter coffee machine

no working wifi in the room

wifi ok

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

it wasn't very close to any bars or restaurants. having said that the hotel bar was good.

free , secure parking

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

breakfast

very well located for our purposes, very cheap, nice breakfast, i will come back.

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

staff was super friendly, and the breakfast was awesome!

breakfast not included in the price.

breakfast was great, and we loved the swimming pool

we love sitting in the bar area overlooking segovia having a drink

swimming pools closed to guests, poor condition gym closed to guests, refusal to open dining room before 8

service was overall really good (with the exception of an inattentive bar tender in the afternoon)

indoor pool was closed and the gym is not very well equipped

adjoining rooms for the kids as well

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

no complains. perhaps the gym could be somewhat better equipped.

gym was nice and clean

decent rooms and wifi

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

helpful staff, clean and good wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

free parking, good breakfast, great restaurant across the street, extremely clean

the hotel was packed with people. i always found a table at breakfast but just.

it was so clean and comfortable with an excellent shower. breakfast was perfect.

and great breakfast

breakfast was perfect location was remote but close enough in taxi

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

wifi was ok. quiet mostly

good, free parking. much better wifi than on previous occasions. nice fresh fruit for breakfast

wifi not working

r end of corridor), very isolated - car essential

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor at all times of the

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

very nice and varied breakfast

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

gym closed at 11pm

the reception was very good. the room was always clean. breakfast was excellent.

room size is small, breakfast is average. very small gym, no swimming pool.

wifi did not work

and the wifi didn t work in the rooms

hotel is bright new and has all the amenities needed

luckily i had my laptop wired on wifi

also the wifi doesn t work so good

staff were good, gym and wifi are good. it has a good workspace for working remotely.

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

better equipped kitchen. a kettle and pans would have been great

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchens although well equipped, could use more kitchen utilities

24 hours gym

great size rooms. lovely pool and gym. super friendly and helpful staff.

the breakfast is

was fab very spacious and comfortable and all facilities in room excellent

room was spacious and swimming pool very refreshing in august sunshine

told me the sauna was not working

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

e sole reason i was staying far from downtown), and that the gym

great facilities, good bed, great sauna and gym

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

we couldn t get wifi in our room

comfy bed friendly staff good wifi local shops

free wifi was truly terrible

complicated wifi access

ean, cut hedges, remove

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza on reception and

very nice hotel close to my work good breakfast nice swimming pool

the staff were amazing especially the bar staff who could not do enough to please

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

good wifi

wifi was slow but that's the only bad thing i can say

very slow wifi. the same breakfast every day.

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm district so no noise from the street, many restaurants at walking

wifi a bit intermittent

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even during the day, when the pool was being used

gym is very lightly equipped, and honestly, i feel like calling it a gym at all is very generous

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not possible for kids to have a swim in the pool

the breakfast hot food is pretty basic

was an overnight stop so convenient to the train station but had excellent facilities including a gym and a swimming pool which suited us

it was not finish and something were not usable

roof top swimming pool was very nice as well

staff was amazing loved michael and martha and the pool was great!!!

hotel was really nice. little pool on roof to cool down and have a drink.

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

easy check in, friendly staff, good internet, good gym, clean.

it was a little difficult to access the gym.

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

gym was out of service

gym needs to be reserved in advance in order to use

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

good bar food and welcoming staff

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

location was great for proximity to chamartin train station. good restaurant and bar on site.

everything went well staff was helpfull for my kids

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool facilities coud have been cleaner / better.

the pool, the cleanliness of the room

pool available

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

wifi was good and the air conditioning worked well

the free wifi was excellent

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

very slow wifi.

free wifi

room and bathroom, very supportive and courteous staff, very clean, very good food, very good wifi throughout the hotel, fast lifts

staff were helpful with early check in and taxi ordering

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

internet wifi connection.

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

good wifi connection, spacious room and comfy bed.

we had a problem with wifi, but finally we could change a room and everything was ok.

wifi not working vert poor insonorisation in between rooms and room and corridor