well located. the breakfast was ok, not the best, but ok for the price

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

spa was very nice and relaxing, also the views and the green surroundings

good but no kids meals before 8

you have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this area even though at no point is

bar and dining downstairs

spa is not available unless booked in advance and costs 15 eur per person

we enjoyed the indoor pool and jacuzzi

nice pool, pleasant staff. excellent gym.

so additional cost)

the parking was excellent, and the views from our room

amazing views. the swimming pool was a paradise.

great pool with beautiful views

really were looking forward to a swim, but the temperature of the pool was too cold to enjoy

swimming pool is a bit cold but nice

pool with a beautiful mountain view, open in the summer

the restaurant is also very nice quality and a great breakfast included

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

place with a magnificent view, excellent staff and amazing breakfast

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

the bed was super comfortable and the breakfast was delicious

nice breakfast, nice room with great view of the mountains.

needed to leave early the next day, but breakfast was not until 9:30 am

breakfast was lovely; freshly squeezed orange juice, home made cake, fresh rolls and coffee

breakfast is simple and delicious

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

breakfast was the best we

i loved the pool and the garden

the breakfast is served at your table and it is delicious and beautifully presented

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

the breakfast was also delicious

breakfast was lovely too

location, comfortable bed, clean room, nice breakfast

breakfast: very good value for money

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

exceptional breakfast! very fresh and delicious.

breakfast was sumptuous

breakfast was delicious and filling

the breakfast was outstanding, which is unusual in my experience

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

wifi is working very well and we were able to use our computers efficiently for online meetings

before i had breakfast with my group, i woke up earlier and they didn’t accept that i could have a cup of

breakfast was also good

we had to leave before breakfast was served, but they prepared us a breakfast with what they

breakfast was basic but plentiful

fab bar area and reading lounge

restaurant was closed only the bar was open.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

a more varied selection of food in bar and restaurant.

cheaper to buy breakfast in bar rather than restaurant (toast only)

helped with the wifi and found me a restaurant that delivers to the hotel

wifi did not work on second floor where i stayed

no wifi in rooms, only communal area.

- parking - reception area

parking is very easy

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

the wifi was terrible and extremely poor

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

only disappointment was that the pool wasn’t quite open yet because it was early may

lovely pool and garden area

very nice view from balcony, good bed and friendly staff. pool was also nice.

peaceful, nice pool, close to mountains and town. good parking - free!

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

the wifi was mostly non existent

the silence in the area, free parking and wifi and the views from the bedroom.

tv, no telephone, no in room tea/coffee, very patchy wifi etc

) and wifi working only at the reception

basic other room facilities

there is a pool, but we didn't get around to using it

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no electricity plug next to one side of the bed

the pool is covered but not climatized so it was not open - nov 3z

hotel is nice - lobby, outdoor pool, restaurant. i am sure there is plenty to do around.

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

noted by other people, the room was passable but the downstairs bar is appalling

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the bar downstairs is good

second time i have stayed here both times mini bar not working

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

coffee from the bar was delicious

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

the room was a good size and the wifi worked well

internet wifi was unreliable no parking breakfast buffet unimpressive

wifi good for me the price was little high for a week night but i would highly recommend and

the swimming pool is 25m long and you can enjoy a

no attendant to help and room service guy was not very friendly

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

breakfast was in a bar next door with bad service and a minimal breakfast

the bed was very comfortable, and the spa tub was great

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

a bar cafe next door with tables on the pavement

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

we could barely not sleep at night as a bar across the street was extremely noisy

coffee at breakfast bar needs upgrading

golf course 10 minutes drive

service was very slow, order at the bar if you are in a hurry

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

outdoor swimming pool is clean and big enough to swim in it

in smart gardens with pool

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

pool, short walk to the bus stop

wifi was too weak at the room no kettle available at the room

really nothing special. well, the wifi but that's pretty much it.

wifi signal poor inside the room and the shower sometimes the water was cold.

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

wifi signal is soo poor in part of the room.

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

breakfast

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

staff was super friendly, and the breakfast was awesome!

good location nice breakfast

adjoining rooms for the kids as well

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

no complains. perhaps the gym could be somewhat better equipped.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

gym was nice and clean

it was nice to have a gym in the building even tough it is very small

helpful staff, clean and good wifi

wifi was not good. didn t work most of the time.

good wifi and ok breakfast

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

decent rooms and wifi

is friendly and helpful the room is clean gym room opens 247 walking distance to tourist attractions bus stop right in front of the hotel the

were friendly and helpful, room was very clean and comfortable, good choice of snacks from the bar if not wishing to use the restaurant

is excellent, parking is for free (which is a bonus for segovia), the food in the restaurant, breakfast and dinner were great, if you choose the menu del dia for dinner you will have an

very good breakfast. very helpful staff at reception

gym

breakfast, bed, free parking

free parking, good breakfast, great restaurant across the street, extremely clean

the courtesy of management due to a late check out i didn't fully comply

and great breakfast

well supplied continental breakfast with gluten free options (on request)

she leaves plenty of food in the fridge, more than enough for breakfast

house was very attractive and more than roomy enough for our family of four + fully equipped with kitchen, washing machine and anything

spacious. well stocked kitchen. lots of food provided. clean.

our kids liked it

apartment is across the street from some kind of teen club and the friday night we stayed there, kids were out celebrating until early morning hours, so it was quite noisy in the front bedroom

we loved it :) everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well

from an old mansion, with heavy, high timbered ceilings, lovely spaces inside and out, a bar and an excellent buffet breakfast

we traveled with our two kids and loved the layout - our rooms were in a separate spot which felt very private

had the only suite which was lovely with a four poster bed and a spa bath

bar and breakfast was excellent and staff very pleasant

very close to everything and has a roof bar yes

the roof terrace bar was also a real bonus we watched the sun go down on the aqueduct whilst sipping cold beers-

they also offered a late check out so we didn’t have to carry our bags with us all day

the bar could have been staffed for longer hours

highly recommended to have some drinks in the bar in the terrace of the building

wifi didn t work in our room

the hotel had good wifi, but our room was a dead spot.

wifi didn't work most of the time

free sweets in reception, good wifi and warm rooms

good shower and wifi

laundry facilities were a bonus

one of our party was unwell and the hotel accommodated an early check in

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

no price list for laundry.

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

cleanliness, wifi availability

ac worked well, wifi worked fine too

wifi sometimes weak or intermittent. overall great and will return

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

) they have a restaurant and bar onsite

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

enjoyed some beer and tapas in the bar where the bar person really looked after us

great tapas bar downstairs,fantastic location, good value

the bar and restaurant was superb value for money and of the highest quality

very good restaurant, extraordinary attentive and professional receptionists, cosy beds,good wifi

wifi good

room was great, the wifi worked perfectly and the water was hot and plentiful

wifi is slower than dial up in the 20th century

i had kind of presumed there would be a swimming pool but there

spa bath, double shower and quality toiletries

the staff at reception and cafe/ bar were very friendly and attentive

loved the spa bath

dining area is very small and can have screaming kids

a coffee or tea service or wine bar in the afternoon would have topped off a great experience

hotel has an ev charging point and is in the centre of the old town.

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

rooms were large and well appointed with mini bar and filter coffee machine

terrace bar was not open while we were there.

great terrace to sit with a glass of wine from their bar and watch the sunset

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

no working wifi in the room

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

wifi ok

and snack bar not open on sunday evening and fully booked at lunchtime

is parking

lack of gym and pool side catering was limited.

very pleasant bar / cafe with outside seating area

style of building, and rooms, location, lack of pool and gym, too much like a conference centre

the hotel has a big indoor as well as outdoor pool, both with views of segovia

great view, great pool, great staff. but there’s no gym…

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

wifi was ok. quiet mostly

good, free parking. much better wifi than on previous occasions. nice fresh fruit for breakfast

wifi not working

r end of corridor), very isolated - car essential

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor at all times of the

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

paper towels in the kitchen would be a plus

staff were good, gym and wifi are good. it has a good workspace for working remotely.

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming pool, and other games

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

the best, the swimming pool, the gym and the rooms with two beds completely separated

power outlets, but sadly not on both sides of the bed (not a problem though, but a nice to have) breakfast was excellent: delicious and a great variety of foods to choose from

everything was fine, breakfast doesn’t have huge variations but few and very good products .

all staff unbelievable helpful and friendly, breakfast

the reception was very good. the room was always clean. breakfast was excellent.

room size is small, breakfast is average. very small gym, no swimming pool.

and the wifi didn t work in the rooms

luckily i had my laptop wired on wifi

poor wifi in rooms

bad wifi conection in to the room

the property was quite out the way the rooftop terrace was unreachable wifi was poor

24 hours gym

great size rooms. lovely pool and gym. super friendly and helpful staff.

the breakfast is

was fab very spacious and comfortable and all facilities in room excellent

room was spacious and swimming pool very refreshing in august sunshine

told me the sauna was not working

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

e sole reason i was staying far from downtown), and that the gym

great facilities, good bed, great sauna and gym

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

we couldn t get wifi in our room

comfy bed friendly staff good wifi local shops

free wifi was truly terrible

complicated wifi access

ean, cut hedges, remove

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza on reception and

very nice hotel close to my work good breakfast nice swimming pool

the staff were amazing especially the bar staff who could not do enough to please

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

good wifi

wifi was slow but that's the only bad thing i can say

very slow wifi. the same breakfast every day.

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm district so no noise from the street, many restaurants at walking

wifi a bit intermittent

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even during the day, when the pool was being used

gym is very lightly equipped, and honestly, i feel like calling it a gym at all is very generous

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not possible for kids to have a swim in the pool

the breakfast hot food is pretty basic

was an overnight stop so convenient to the train station but had excellent facilities including a gym and a swimming pool which suited us

it was not finish and something were not usable

roof top swimming pool was very nice as well

staff was amazing loved michael and martha and the pool was great!!!

hotel was really nice. little pool on roof to cool down and have a drink.

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

easy check in, friendly staff, good internet, good gym, clean.

it was a little difficult to access the gym.

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

gym was out of service

gym needs to be reserved in advance in order to use

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

good bar food and welcoming staff

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

location was great for proximity to chamartin train station. good restaurant and bar on site.

everything went well staff was helpfull for my kids

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool facilities coud have been cleaner / better.

the pool, the cleanliness of the room

pool available

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

wifi was good and the air conditioning worked well

the free wifi was excellent

staff were helpful with early check in and taxi ordering

i like that they let me had an early check in to the room

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

room and bathroom, very supportive and courteous staff, very clean, very good food, very good wifi throughout the hotel, fast lifts

very slow wifi.

free wifi

internet wifi connection.

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

good wifi connection, spacious room and comfy bed.

we had a problem with wifi, but finally we could change a room and everything was ok.

wifi not working vert poor insonorisation in between rooms and room and corridor