staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi good

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

everything is close by with many kids play areas

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

bar did not serve a glass of cava

the breakfast is fantastic

breakfast wonderful, the whole experience at this hotel was first class, 5 star

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

expensive add on fee for the pet

wifi service very slow

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi was very spotty

wifi is fast, no problems with the connection

wifi was

reception & room service staff were really attentive and helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

fantastic location. early check in. complimentary drinks.

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

lovely breakfast, good wifi - all great

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

lovely staff who gave us an early check in and fab restaurant/bar

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

wifi was spotty inside the room itself

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

very clean room, friendly and helpful staff, nice room service

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

1st world complaint but wifi was a bit premier inn i

it does not have a bar but there are plenty near by

they had goodies for the kids which was very nice! the location was excellent.

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

suite perfect for couple with kids or two friends who don't want to share room

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

asked for laundry service and reception informed me to leave the plastic bag in my room

also good wifi (up to 120mbps)

bright and clean room and bathroom with very fast wifi

parking is few minutes from the hotel pet are not allowed in the room alone

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

the kitchen wasn t flexible to accommodate kids menu

nothing for kids at the hotel: no food no facilities

they even had to fun out and buy ice cream for our kids b/c they were out

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

convenient location. spacious room for family with 2 small kids.

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

very nice staff, comfortable beds, very clean and modern . bar open 24h

the wifi wasn t great

wifi is reliable

clean room, comfortable bed, wifi.

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room was very big and exceptional for traveling with kids

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

kids gets free breakfast so that is a great

our friends' kids had a great time exploring the space

there were no information leaflets in our room, and we had to ask about everything, including room service menu

lovely places to relax all over the hotel and the service in the bar was also excellent

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

wifi very

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

so the only thing i'll say is that the gym was unavailable

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

cafe and room service unavailable on sunday

only significant issue was that the wifi was poor in our room

gym equipment was very old

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

warm welcome & unexpected early check in. good breakfast

well situated to walk to guggenheim and old downtown, exceptional staff and room service

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

the wifi doesn t work very well.

free wifi, free coffee service

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

small hickup in our room service order

the location, the welcoming staff and cleaning room service

bar could have stayed open longer

service, room, breakfast, restaurant and bar and location

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

quick room service at dinner time

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

the room service food is impeccable and all the staff are exemplary

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

early check in, super friendly staff, free wifi, great location

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the swimming pool was not for swimming. it looked like a small pool for kids

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

very expensive, no in house options for lunch or dinner, except for a very limited room service

the location and the staff were fantastic! i also appreciated that there was room service.

gym is quite small but it is really well equipped and it was empty so there was no problem

had a pull out bed for the kids but it was really uncomfortable

kids being sick and fighting in the streets outside from 4am until 7am

no kettle in the room, breakfast too expensive, little kids pay the full price

(my rooms is larger than my kids

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

great attention for kids

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the staff was very helpful and was very comfortable and easy parking

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

free, on-site, easy parking - super extra amazing

wifi worked properly

reception and bar staff helpful and polite

great buffet for breakfast

bedroom very hot, without ac basic breakfast

spa facilities, good value for money

staff at the bar was very nice and also the pintxos + snacks & drinks were good

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

n0 lift - i'm partially disabled. very limited parking although we managed ok.

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

private parking, comfortable bed, decent size room for family with two kids, great customer

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

very uncomfortable with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

good place, clean good wifi, room is clean.

kitchen facilities good, secure location, comfortable bed

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

gated and safe parking in front of the house

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

breakfast good

breakfast substantial

free parking on premises

good car parking with underground and surface parking

excellent breakfast and good wifi

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

easy access, secure parking, comfortable with all we needed

parking was included in the price

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

great selection and kids loved the breakfast doughnuts

perfect for families; my kids enjoyed the playroom

everything in the room was nice, the play area is excellent for kids.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

good restaurant & bar food. close to airport

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

the bar was lively

the room i had at the end of the corridor/ building had very poor wifi/internet signal

no food or bar facilities, closed down

the bed is not comfortable , and the wifi is very bad, it s hard to connect

but you cannot leave the pet alone in the room

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

there are a number of off street parking spaces right outside the main entrance

staff very nice ,safe secure parking , bar restaurant next door

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

the pool was lovely as well

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

pool gardens fact that it was very very dog friendly . house location

nice kitchen to share for making food. swimming pool!

pet friendly, nature

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

secure parking. room had a balcony. good wifi signal. close to ferry port.

great location, friendly staff, nice meal in the bar and a very comfortable bed

satisfactory kitchen and bedrooms

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

the hotel has an underground car park (max headroom 1

good off road parking under the hotel

being single without kids

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

loved the bar restaurant area which was full of locals

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

in room offer of tea, coffee, water etc was poor, and room service expensive.

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

location excellent for ferry stays overnight and pet friendly

free parking

free wifi

wifi is a bit poor - so bare that in mind if you rely heavily on it

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

facilities including the jacuzzi and the dry sauna as well as a small little gym

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

free parking