the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

pet friendly

the room was a good size and the wifi was fast too

being single without kids

breakfast was really good value for money

i had a pet friendly room which opened onto a little terrace which was perfect

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

good bar and restaurant

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

wifi was not good enough to support streaming or downloading tv shows

to the port , pet friendly , large balcony to the room

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

secure parking. room had a balcony. good wifi signal. close to ferry port.

sandwiches, crisps etc, on offer at bar and restaurant

high-speed wifi very nice personnell complimentary coffee machine in the

fabulous location, beautiful room, clean, great bar area and terrace

the fitness room is disappointing

great wifi signal for the teenagers

no mini-bar in the room the wifi in the room was very bad

the bed is not comfortable , and the wifi is very bad, it s hard to connect

laundry bill was expensive

bar & restaurant in building, so all convenient

there was zero wifi connectivity, even though this was advertised

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

nice little bar and restaurant

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

the hotel has an underground car park (max headroom 1

liked the staff, location, food, bar and excellent bedroom

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

the room and bar facilities.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

pet friendly, nature

pool gardens fact that it was very very dog friendly . house location

good car parking with underground and surface parking

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

free parking on premises

excellent breakfast and good wifi

breakfast substantial

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

my kids would've appreciated internet tv. ;)

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

paid extra because i was traveling with my kids who are 20 years old

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

our kids loved the breakfast

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

kids being sick and fighting in the streets outside from 4am until 7am

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

in the hotel is gym 24/7 and wellness and spa

we had a lovely stay ,dine over in the old town lots of bars and restaurants

spa is extra charge and rather expensive. fitness room tiny.

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

in addition charge 4 eur for each room service

the bar at the top is beautiful with a great view over the guggenheim

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

my shirt got lost in the laundry

is no room service during the day or evenings

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

breakfast great and served in a similarly modern and well thought out space

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

everything was excellent , however found the wifi a bit slow

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

room service is available in case you need it

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

wifi in the room was not consistent, really poor

there is gym in the hotel with all essential equipment and a lobby bar that works till

ev charger would not work with my means of payment

pet fees 25 per day

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

they are better suited for older kids

many little presents for parents and kids

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

great value and a well equipped gym too

wifi was very unstable. breakfast was just so so.

my family also really enjoyed spending time in the gym

our friends' kids had a great time exploring the space

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

our friends' kids had a great time exploring the space

the garage was well managed and room service timely and

the terrace bar was a nice oasis

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we always found free parking space near the funicular

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and seems there are kids that time also they're running in the hallway

kids gets free breakfast so that is a great

room was very big and exceptional for traveling with kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

location and two interconnecting rooms we wonderful for the kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

it's small hotel with no restaurant, bar only

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

they had goodies for the kids which was very nice! the location was excellent.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

parking is at front of hotel and used by locals so hit and miss for a space

only possible complaint food not served either in bar or restaurant till 8.30pm.

fresh orange juice from the bar for breakfast

great wifi

. + large room + internet access + parking + close to the ferry port

the wifi worked well

wifi is blocking certain network services without giving you upfront or during usage a warning

wifi was a bit sporadic

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

convenient location. spacious room for family with 2 small kids.

they even had to fun out and buy ice cream for our kids b/c they were out

nothing for kids at the hotel: no food no facilities

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

wifi is painful, it logs on and off every couple of hours and i have to restart laptop multiple

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

the bed was very comfortable and the airco (and wifi) worked very well

great location, very clean. excellent wifi. helpful staff.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

definitely pet friendly, supplying pet bed, treats and feeding bowls

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

the addition of the bar next door for a lovely breakfast was also fabulous

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

nice staff and good wifi, you can easily do video

front of house staff seemed a little inexperienced for such a high quality kitchen

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

gym & leisure facilities

hotel, very friendly staff and the bar was fab

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

wifi was very spotty

wifi is fast, no problems with the connection

de wifi was very slow.

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

charge and extra 13 euros per night for pets, which is not advertised when booking, so beware

room, nice staff, good wifi

bar did not serve a glass of cava

the breakfast is fantastic

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

breakfast wonderful, the whole experience at this hotel was first class, 5 star

was brilliant, bar area was lovely, staff were amazing

near facilities even a playground for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

clean, free parking and less than 10 minutes to the airport

excellent parking

friendly people. nice comfy room. parking space.

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

location, friendly staff, fast and reliable wifi

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

kids were not allowed to use indoor pool

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the little play area for kids at breakfast was fantastic

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

was spatious with fold down bunks for the kids and comfy beds

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

large & clean swiming pool

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

wifi was not working in our room but available in the lobby.

free wifi

wifi scratchy and buffering too much at certain times

in both cases, a large room with all facilities of this class of hotel, clean, comfy, good wifi

the washing machines is do it yourself in a laundry 10 min walk.

breakfast amazing

breakfast was good and the freshly squeezed orange juice was

breakfast was basic but good

breakfast was buffet style with various options, and for the price we paid for the night was

our dog was allowed in the breakfast area, not always the case