i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

hotel location, cleaning wifi

really, could have done with more staff on in the evning to cope with the bar and restaurant

location. pet friendly

to the port , pet friendly , large balcony to the room

secure parking. room had a balcony. good wifi signal. close to ferry port.

wifi was good and easy to access

is being refurbished so no bar or kitchen facilities

safe, bar fridge and espresso maker with pods

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

being single without kids

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

restaurant was great. the staff was quite friendly and helpful. room service was very good.

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

was 12,5€ extra pax and 7) for kids

pet bed and bowls provided by hotel

no room service, no vending machine and nothing open close to get groceries

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

maybe in the height of the season, the bar nside the hotel would be open

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

wifi did not get to our room. a/c only blew out hot air.

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

liked the staff, location, food, bar and excellent bedroom

staff were friendly, free parking very

underground parking was a bonus and it's free

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

wifi: free and worked well from our room

wifi connection very bad. we could ear everything from the rooms next to ours.

the charge 11 euros a night per pet. complete rip off.

everything in the room was nice, the play area is excellent for kids.

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

underground car parking and nice walks around area

parking

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

breakfast good

breakfast substantial

great wifi signal for the teenagers

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

basic bar area

the room and bar facilities.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

location was just off the camino and a good break if walking from bilbao this a local bar / hotel and did the

easy access and clean.great for catching the ferry. ample parking and close to a petrol station.

fresh orange juice from the bar for breakfast

no frills option, very clean and friendly good bar and restaurant attached quiet at

there is a bar and restaurant in the hotel, and the food was great

(my rooms is larger than my kids

our kids loved the breakfast

had a pull out bed for the kids but it was really uncomfortable

no kettle in the room, breakfast too expensive, little kids pay the full price

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

room service food was quite average

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

it was hot when we visited, so the small pool was very welcome

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

nice kitchen to share for making food. swimming pool!

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

very good room service and a comfortable room

excellent location and fantastic breakfast

could not use the sauna without payment for spa treatment

excellent gym with very new equipment

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

have been greater, only one type of each tea bag etc (while there was a sign to order more via room service, if

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

the terrace bar on the seventh floor was a great place for an pre dinner drink and

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

wifi was free, but weak, for emails okay

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

fast wifi, super clean, ultra comfortable beds

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

bar could have stayed open longer

good wifi and available parking for a fee

many little presents for parents and kids

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

our friends' kids had a great time exploring the space

wifi very

had a bar for cocktails at night , wonderful full french

recently the breakfast variety is becoming less and less.

disappointed gym / spa facilities not open but understandable in covid times.

the wifi is a bit slow and unstable.

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

ev charger would not work with my means of payment

no gym

staff were excellent and room service was very good

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

the wifi was excellent

wonderful staff great kitchen, very roomy only drawbacks: no a/c, which i knew in advance and the wifi was a

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

room was very big and exceptional for traveling with kids

we travelled with kids, a small playing area could have been nice

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

suite perfect for couple with kids or two friends who don't want to share room

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

also good wifi (up to 120mbps)

bright and clean room and bathroom with very fast wifi

helpful staff made an effort offered a discount on the pet policy - see below

wifi was a bit sporadic

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

the kitchen wasn t flexible to accommodate kids menu

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

nothing for kids at the hotel: no food no facilities

convenient location. spacious room for family with 2 small kids.

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

the internet ( wifi ) never worked

there was no wine in the bar the first night, but then they

breakfast is fine and the wifi was good

it's small hotel with no restaurant, bar only

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

my kids would've appreciated internet tv. ;)

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

we were just waiting inside the hotel since the kids were cold

paid extra because i was traveling with my kids who are 20 years old

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

wifi was

good restaurant, more than adequate gym, friendly staff

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room service available, brakfast very tasty and a restaurant within the same building

quite expensive, and would like to have option for glass of wine in the room service not all full

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

good breakfast! great variety every morning

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

room service was limited times

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

no bar or leisure facility

there was no laundry bag

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

great location. fabulous friendly staff. great bar & restaurant next door.

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

wifi is spotty

de wifi was very slow.

wifi is fast, no problems with the connection

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

room, nice staff, good wifi

nice room and stay with kids had a beautiful view over the city

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

the breakfast is fantastic

breakfast delicious

bar did not serve a glass of cava

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

near facilities even a playground for the kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

kitchen fully equipped

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

the wifi dropped out at times.

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

wifi was easy to use and good signal

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

everything is close by with many kids play areas

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

was spatious with fold down bunks for the kids and comfy beds

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15

wifi good

wifi wants great but that s ok for the level of all other services

excellent parking

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

plus the pool was amazing for the kids specially in a rainy day

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

breakfast amazing

breakfast was buffet style with various options, and for the price we paid for the night was

modern, immaculately clean, basement parking, breakfast available - and excellent staff

didn't have breakfast. but did have free coffee. excellent.

our dog was allowed in the breakfast area, not always the case

wifi in room was poor

the bar area could be a bit more comfortable

the bar downstairs is a bit plain looking - could do with a renovation maybe

wifi speed in our end-of-the-hallway room.

the wifi in the room was slow.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

the pool with a view and free wifi added to our comfort

beautiful, green location with a lovely pool, amazing rooms