friendly people. nice comfy room. parking space.

staff was kind, parking was easy

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

check in bar chef xxx great pizza

my kids would've appreciated internet tv. ;)

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

very uncomfortable with little kids

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

everything is close by with many kids play areas

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

playground nearby if your kids are bored

kitchen fully equipped

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

whole experience from early check in, car parking which was essential and sub-basement

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

wifi is reliable

there was no wine in the bar the first night, but then they

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi was very unstable. breakfast was just so so.

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

very comfortable room, quick friendly service. restaurant & room service very good.

a gym

ev charger would not work with my means of payment

nice coffee lounge and bar and very good restaurant, reasonably priced

only remark would be if they mentioned the additional pet charge on booking

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

not mention the wifi was amazing

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

in 5 min walk there is a laundry service, market and parking

excellent breakfast bar very clean and great value

room was very big and exceptional for traveling with kids

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

kids gets free breakfast so that is a great

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

gym was closed - that should be made clear on the hotel site on booking.com

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

room service was delicious and good value for money

nice room, great restaurant and bar with wonderful balcony

very good wifi reception

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

nothing for kids at the hotel: no food no facilities

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

to separate us into separate floors which was disappointing as we were no longer next to my kids

they even had to fun out and buy ice cream for our kids b/c they were out

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

the wifi dropped out at times.

location, friendly staff, fast and reliable wifi

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

the rooftop pool area needs a bar close by to serve drinks.

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

bar did not serve a glass of cava

breakfast wonderful, the whole experience at this hotel was first class, 5 star

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

wifi is fast, no problems with the connection

de wifi was very slow.

wifi was very spotty

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

amazing location, great staff, comfortable and quiet room, great wifi

we loved breakfast on the terrace (it was a bit expensive but worth it)

fast room service, every request is done in a few minutes

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

feels a little expensive for size of room and lack of amenities like gym, etc

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

decent wifi. comfortable bed.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

also good wifi (up to 120mbps)

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

helpful staff made an effort offered a discount on the pet policy - see below

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

room was comfortable, wifi worked, and tv had an english channel

free wifi, free coffee service

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

they had goodies for the kids which was very nice! the location was excellent.

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

wifi service very slow

room, nice staff, good wifi

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

great breakfast. great staff. great location to museum.

fantastic location and views friendly staff beautiful room and the spa was great

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

everything was great. kids friendly hotel

details for the dog and kids.

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

loved the little play corner for kids in the restaurant where breakfast was served

our friends' kids had a great time exploring the space

wifi was not reliable on the mobile phone, but on the laptop it was really good

huge room and early check in on arrival from the airport.

would have been even better if it had a pool

if your children wish to eat dinner before 8pm your stuck with limited room service options

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

has a nice tapas bar to fill any of your needs during the day

cafeteria and hotel bar closes early

basic bar area

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

they are better suited for older kids

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

parking in any spanish city is a nightmare and expensive

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

kids being sick and fighting in the streets outside from 4am until 7am

(my rooms is larger than my kids

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

posh & executive feel that was really nice for the kids to also experience

the bed for the kids was not so good and their room lacked air-conditioning

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

nice kitchen to share for making food. swimming pool!

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool gardens fact that it was very very dog friendly . house location

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

parking place was extremely dirty due to the rain

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

great food served in room service for dinner

beautiful, green location with a lovely pool, amazing rooms

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

easy access, secure parking, comfortable with all we needed

parking was included in the price

good buffet style breakfast

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

facilities including the jacuzzi and the dry sauna as well as a small little gym

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

unreliable wifi

wifi did not work in room unless you sat by the door

the bar was lively

not as pet friendly as most other pet friendly hotels

but you cannot leave the pet alone in the room

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

everything in the room was nice, the play area is excellent for kids.

perfect for families; my kids enjoyed the playroom

we had a great time when our sons visited with the grandchildren in the bar and the kids room

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

+ own garage + good breakfast + quiet location

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

breakfast good

being single without kids

nothing apart from could do with an earlier breakfast time for camino pilgrims

good facilities inc bar & brasserie style restaurant. very comfortable bed. excellent staff.

great food locations nearby and breakfast, room (suite) and dinner were all

had room service as we were tired superb food and pleasant

the location on the river was very good and the wifi worked very well.

very limited room service menu , food obtained from outside the hotel

sandwiches, crisps etc, on offer at bar and restaurant

great location, friendly staff, nice meal in the bar and a very comfortable bed

location and bar / restaurant

n0 lift - i'm partially disabled. very limited parking although we managed ok.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

clean, pet and child friendly

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

exceptional location helpful staff excellent breakfast

kind staff good wifi 7 mb download / 10 mb upload

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

felipe at the bar was friendly and professional

great atmosphere in the bar and restaurant

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

coffee was however available at the bar and on demand

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

in room offer of tea, coffee, water etc was poor, and room service expensive.

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

location excellent for ferry stays overnight and pet friendly

great wifi signal for the teenagers

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

good off road parking under the hotel

the location was very good and they have private parking

staff were friendly, free parking very

good parking arrangement and really nice staff such as andreas and a younger lady at reception

parking very secure

clean, comfy bed, amazing shower, shared use of kitchen.

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

plenty of on-site secure parking

good place, clean good wifi, room is clean.