wifi is a bit poor - so bare that in mind if you rely heavily on it

free parking

free wifi

breakfast is included and served in the restaurant

evening food and breakfast is top class

was in lovely country area in quite village with good safe parking which is what we needed

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

breakfast was great, dinner was good too and so reasonably priced

especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

food being served in the evening at the hotel and we struggled finding somewhere to eat with the kids as most

we had breakfast, which was fine

the hotel has an interesting hydro spa on the ground floor - and open to guests

a nice and modern hotel with a hotel bar and good breakfast-buffet

spa and breakfast

great buffet for breakfast

lack of water and breakfast only average

the spa was very good.

spa facilities, good value for money

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

buffet breakfast was sensational and set my wife and i and the kids up for the day

details for the dog and kids.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

nice location, pet friendly, parking for motorcycle, friendly staff! ;)

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the wifi dropped out at times.

location, friendly staff, fast and reliable wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

breakfast was exceptional

the breakfast is fantastic

was brilliant, bar area was lovely, staff were amazing

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

nice staff and good wifi, you can easily do video

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

gym was sufficient for a light workout

feels a little expensive for size of room and lack of amenities like gym, etc

staff, from the front desk, to the restaurant, bar, and room service were exceptional

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

very friendly and supportive staff, great breakfast

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

very good breakfast

many little presents for parents and kids

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

they had goodies for the kids which was very nice! the location was excellent.

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

a special commendation to all staff especially at reception and the bar lounge area

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

the kids enjoyed the snooker table

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the indoor pool is in the health complex next door, is 20 euros per person, and kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

the bed was very comfortable and the airco (and wifi) worked very well

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

wifi wasn t working

the wifi worked well

parking is few minutes from the hotel pet are not allowed in the room alone

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

also good wifi (up to 120mbps)

the breakfast was outstanding with a large selection of bread, meats, pastries and more

parking

room was very good, and the dining room served an enjoyable breakfast

breakfast substantial

+ own garage + good breakfast + quiet location

our friends' kids had a great time exploring the space

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi was free and stable

excellent local café around the corner for coffee and breakfast

the kitchen wasn t flexible to accommodate kids menu

nothing for kids at the hotel: no food no facilities

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

to separate us into separate floors which was disappointing as we were no longer next to my kids

convenient location. spacious room for family with 2 small kids.

our kids loved the breakfast

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

(my rooms is larger than my kids

posh & executive feel that was really nice for the kids to also experience

kids being sick and fighting in the streets outside from 4am until 7am

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the swimming pool was not for swimming. it looked like a small pool for kids

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

great for families and kids, close to tram for connection to metro so getting around was a breeze

kids gets free breakfast so that is a great

and what i absolutely loved is the surprise kit for the kids

and seems there are kids that time also they're running in the hallway

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

wifi is reliable

the wifi wasn t great

breakfast is fine and the wifi was good

clean, warm, quiet with great wifi

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

room was comfortable, wifi worked, and tv had an english channel

an excellent stay with young kids - highly recommended

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

no spa facilities, sauna steam room etc...

facility is well-maintained and breakfast was excellent

perfect location, welcome desk decoration, all day free catering, kids welcome kit

wifi is not so good (6 floor) and the breakfast could have more variety.

however, prices at the bar, for room service and for breakfast were ridiculous

great rooftop bar and food

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi signal is unstable. breakfast can be improved.

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

very good wifi reception

limited menu (in the restaurant and in room service) but absolutely no complaints about the quality of the food

good wifi

hotel wifi not great but he had trouble with my own plan

breakfast and room service really good

also, the floor is covered with carpet which is not exactly up to date nowadays anymore

the restaurant & bar staff also is very friendly & the chef is excellent

limited fruits at breakfast; cold at reception area; small gym

wifi wasnt working real well, also parking wasnt included

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

perfect for families; my kids enjoyed the playroom

we had a great time when our sons visited with the grandchildren in the bar and the kids room

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

everything in the room was nice, the play area is excellent for kids.

bar is nice and food good

the rooms are clean and comfortable offering spanish tv and good wifi connections

free parking

is conveniently located on the highway, next to the exit and, a large gas station and a huge parking lot

plenty of room for parking

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

easy access, secure parking, comfortable with all we needed

parking was included in the price

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

n0 lift - i'm partially disabled. very limited parking although we managed ok.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

eventually discovered a bar that

family room is a bit small if you are with kids and pillows not very comfortable.

maid came in to our room while we were asleep and when she left she banged the door so hard my kids woke up and

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us -

room that allowed for our family of 4 to fit (2 kids in the sofa bed)

there were two big groups of schools kids and we had no space to have breakfast

good place, clean good wifi, room is clean.

kitchen was a little cram but that was not a major issue

parking very secure

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

kitchen facilities good, secure location, comfortable bed

very clean apartment with well appointed kitchen

have to pay for wifi access although the mobile data reception is excellent so you probably won't need it

is a bit of wear and tear in the decoration and kitchen utensils

apartments are easily accessible from the motorway and pet friendly which was the main thing for us

tv and free wifi

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

s on the edge of town, so getting in for the evening was a chore - two adults and three kids cost 31 in

a swimming pool

gym is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

reality: a 5 star would require assistance with luggage, a doorman and other facilities such as a gym or sauna

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

the wifi password was not on display in the room, so i had to go back to the reception to get it

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

the wifi was good, as were the other facilities

definatley recommend the hotel! wifi is poor sometimes.

wifi was not good for our room 00

can be a bit noisy outside from the bar but with closed windows not an issue

it is a relaxed place to be except there is not a separate bar - one is served from the reception desk

bar next door was pretty good though

the bar was lively

but you cannot leave the pet alone in the room

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

laundry bill was expensive

wifi connection very bad. we could ear everything from the rooms next to ours.

) and pet friendly

wifi was unreliable. had to stand next to the window to get reception

square - challenging to find and park ud83dude02 super spacious the room even had a built in kitchen- we only

not a problem for me, but there is no microwave in the kitchen

rooms in a lovely old, stone built hotel in the middle of the village, my room also had a small kitchen

i missed a pool.

there was good parking & ev charger available for use

to join us for breakfast and were told no breakfast for hotel guests only also tea / coffee room service - not

if i was staying there for business it would be fine (although wifi isn t secure) but not for tourists

allowed us early check in.

s the second time we stayed in this hotel with kids

the speed of the wifi could be improved.

location, price, coffee and tea availability in the room. and that i could bring my pet.

the pet surcharge of 25 euros far higher then we have ever paid

tired after a 12-hour drive so we did not really have any energies to move the luggage and the pet with us

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

poor wifi power

the design of the staircase is a bit strange and kids felt a bit scared there.

super comfortable beds and good wifi

weak wifi

great value for money very central cheap good wifi

to find some basic information in your room - but there is nothing, not even details on the wifi, so i ended up

difficult to stay connected to wifi, staff availability limited, could not get hair drier to work

heatwave temp up to 40 that day wifi super fast stable would book here

my bicycle in room good efficient hotel, no thrills good size room (ind use double room), good wifi

wifi practically nonexistent

room with everything you need inside, staff were very friendly, good wifi, excellent location, good bathroom,

friendly staff, wifi, interior of public zones