the location on the river was very good and the wifi worked very well.

fabulous location, beautiful room, clean, great bar area and terrace

location and bar / restaurant

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

safe, bar fridge and espresso maker with pods

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

i have never had bad coffee in a bar or restaurant in spain so it should be

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

location. pet friendly

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

being single without kids

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

restaurant was great. the staff was quite friendly and helpful. room service was very good.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

the location was very good and they have private parking

good wifi signal

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

breakfast was a good quality

felipe at the bar was friendly and professional

wifi connection not monitored at frecuent cuts

the wifi did not work during the entire stay

no room service, no vending machine and nothing open close to get groceries

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

wifi: free and worked well from our room

wifi connection very bad. we could ear everything from the rooms next to ours.

the charge 11 euros a night per pet. complete rip off.

easy access, secure parking, comfortable with all we needed

parking was included in the price

everything in the room was nice, the play area is excellent for kids.

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

underground car parking and nice walks around area

parking

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

breakfast good

breakfast substantial

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

basic bar area

the room and bar facilities.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

great wifi signal for the teenagers

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

our kids loved the breakfast

kids being sick and fighting in the streets outside from 4am until 7am

had a pull out bed for the kids but it was really uncomfortable

(my rooms is larger than my kids

posh & executive feel that was really nice for the kids to also experience

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

breakfast was good, excellent position for walking into the city

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the swimming pool was not for swimming. it looked like a small pool for kids

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

in the hotel is gym 24/7 and wellness and spa

very good room service and a comfortable room

great rooftop bar to enjoy the sunset

my shirt got lost in the laundry

location, decor, hotel art/design, rooms,staff spa & gym

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

high standard of maintenance and great ambience, especially in the ground floor bar area

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

room service is available in case you need it

room was comfortable, wifi worked, and tv had an english channel

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

room was comfortable with a great view of the river and delicious room service

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

good wifi

the bar and the terrace has a nice view on the nervion river

many little presents for parents and kids

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

the pool was lovely as well

wifi-room service

our friends' kids had a great time exploring the space

room smell very bad, sweat, and the bathroom was using the same ventilation of the kitchen as a result fried

disappointed gym / spa facilities not open but understandable in covid times.

was poor - food under cooked was returned to kitchen 3 times - whilst the meat section was being re cooked the

wifi very

gym equipment was very old

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

slow wifi, old furniture

the gym could have more diverse equipment, though it's not a big deal.

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi was very unstable. breakfast was just so so.

so the only thing i'll say is that the gym was unavailable

no residents bar once it is closed

and seems there are kids that time also they're running in the hallway

room was very big and exceptional for traveling with kids

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

suite perfect for couple with kids or two friends who don't want to share room

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the wifi worked well

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

wifi wasn t working

parking is few minutes from the hotel pet are not allowed in the room alone

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

the kitchen wasn t flexible to accommodate kids menu

they even had to fun out and buy ice cream for our kids b/c they were out

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

nothing for kids at the hotel: no food no facilities

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

small bar and lounge area

the wifi wasn t great

clean room, comfortable bed, wifi.

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

fantastic location. early check in. complimentary drinks.

the bar onsite was fantastic and the bar tender provided such wonderful service

is no room service for breakfast and the options offered in the evening are very scarce

wifi cut out at times which was hard when we had t do unexpected work calls.

room service available, brakfast very tasty and a restaurant within the same building

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

very uncomfortable with little kids

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

pet friendliest hotel we have ever stayed

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

location. room service was very good

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

excellent breakfast bar very clean and great value

great location, very clean. excellent wifi. helpful staff.

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi was very spotty

de wifi was very slow.

wifi is spotty

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

ac, enjoyed the balcony, enough room to move. wifi.

expensive add on fee for the pet

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

somehow, even the breakfast is first rate

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

bar did not serve a glass of cava

fresh orange juice from the bar for breakfast

food in the restaurant wasnt great . bar snacks looked good

road, parking could be an issue

the staff in the bar were so kind and helpful

wifi is poor.

near facilities even a playground for the kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

kitchen fully equipped

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

the wifi dropped out at times.

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

wifi was easy to use and good signal

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

everything is close by with many kids play areas

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

was spatious with fold down bunks for the kids and comfy beds

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15

wifi good

wifi wants great but that s ok for the level of all other services

excellent parking

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

plus the pool was amazing for the kids specially in a rainy day

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

large & clean swiming pool

our dog was allowed in the breakfast area, not always the case

didn't have breakfast. but did have free coffee. excellent.

modern, immaculately clean, basement parking, breakfast available - and excellent staff

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast amazing

the wifi in the room was slow.

the bar area could be a bit more comfortable

free wifi

the bar downstairs is a bit plain looking - could do with a renovation maybe

wifi in room was poor

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

parking in any spanish city is a nightmare and expensive

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning