waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

my kids would've appreciated internet tv. ;)

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

very uncomfortable with little kids

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

warm welcome & unexpected early check in. good breakfast

slow wifi, old furniture

room service was prompt and absolutely delicious, and the location couldn t be better just a

gym was tiny with only a few machines squeezed in.

the restaurant & bar staff also is very friendly & the chef is excellent

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

small hickup in our room service order

room service was delicious and good value for money

no secure wifi

excellent room cleaning and room service staff

the terrace bar on the seventh floor was a great place for an pre dinner drink and

we loved breakfast on the terrace (it was a bit expensive but worth it)

location, decor, hotel art/design, rooms,staff spa & gym

staff very friendly location could not be better breakfast food and room wonderful

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

hotel is good value for money. clean, silent, nice staff, good wifi.

cafe and room service unavailable on sunday

the bar shut at 10.30 pm and we would have liked to stay later

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

the same was the breakfast area and the breakfast itself was various and of high quality

a bigger gym

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

nice room amenities such as mini bar, toiletries, and super fast wifi

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

staff was kind, parking was easy

friendly people. nice comfy room. parking space.

excellent parking

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

location and two interconnecting rooms we wonderful for the kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

it's small hotel with no restaurant, bar only

wifi in room apparently due to breakdown but it did last during all our stay

the staff very helpfull, there is a bar open 24h highly recommended

the internet ( wifi ) never worked

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

we travelled with kids, a small playing area could have been nice

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

great for families and kids, close to tram for connection to metro so getting around was a breeze

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

our friends' kids had a great time exploring the space

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

wifi connection was strong and reliable

room service

expensive extra like laundry and parking

the kitchen wasn t flexible to accommodate kids menu

to separate us into separate floors which was disappointing as we were no longer next to my kids

nothing for kids at the hotel: no food no facilities

convenient location. spacious room for family with 2 small kids.

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

(my rooms is larger than my kids

posh & executive feel that was really nice for the kids to also experience

our kids loved the breakfast

had a pull out bed for the kids but it was really uncomfortable

the bed for the kids was not so good and their room lacked air-conditioning

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great attention for kids

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

bright and clean room and bathroom with very fast wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

suite perfect for couple with kids or two friends who don't want to share room

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

many little presents for parents and kids

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the bed was very comfortable and the airco (and wifi) worked very well

there was no laundry bag

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

the addition of the bar next door for a lovely breakfast was also fabulous

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

gym doesn t open till 9am - wanted to use it @7

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

the breakfast was wonderful!

loved everything. except for the bad wifi signal inside the room.

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice kitchen to share for making food. swimming pool!

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

large yard with swimming pool, a lovely view, quiet

parking place was extremely dirty due to the rain

easy access, secure parking, comfortable with all we needed

parking was included in the price

the gym (although basic) in the basement is nice esp after having the delicious meals

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

the wifi worked perfectly too

quite expensive, and would like to have option for glass of wine in the room service not all full

fantastic location. early check in. complimentary drinks.

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi was very spotty

wifi is fast, no problems with the connection

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

the kids enjoyed the snooker table

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

kids were not allowed to use indoor pool

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

clean, comfortable, good wifi, as would expect from this class of hotel

bar & restaurant in building, so all convenient

wifi did not work in room unless you sat by the door

room was as expected for 3 star rating; good wifi

wifi: free and worked well from our room

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

breakfast delicious

the rooftop pool area needs a bar close by to serve drinks.

the breakfast is fantastic

breakfast was exceptional

the service was amazing, the breakfast unmissable

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

expensive add on fee for the pet

choose this hotel online for the parking and the pet friendly option

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

the wifi dropped out at times.

location, friendly staff, fast and reliable wifi

was spatious with fold down bunks for the kids and comfy beds

the little play area for kids at breakfast was fantastic

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

details for the dog and kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

everything in the room was nice, the play area is excellent for kids.

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

being single without kids

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

loved the bar restaurant area which was full of locals

nothing apart from could do with an earlier breakfast time for camino pilgrims

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

very limited room service menu , food obtained from outside the hotel

high-speed wifi very nice personnell complimentary coffee machine in the

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

is being refurbished so no bar or kitchen facilities

wifi was good and easy to access

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

exceptional location helpful staff excellent breakfast

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

wifi connection not monitored at frecuent cuts

maybe in the height of the season, the bar nside the hotel would be open

wifi ok

felipe at the bar was friendly and professional

wifi did not get to our room. a/c only blew out hot air.

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym

to the port , pet friendly , large balcony to the room

great hotel if you are catching a ferry the next morning with a pet

the hotel wifi was fast and everything worked well

excellent breakfast and good wifi

underground car parking and nice walks around area

good breakfast

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

free parking on premises

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

the pool with a view and free wifi added to our comfort

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

great wifi signal for the teenagers

good wifi signal

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

underground parking was a bonus and it's free

liked the staff, location, food, bar and excellent bedroom

great rooms and parking.

private parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

clean, beautiful furnitures, spacious, nice view, great breakfast

great breakfast, nice host, easy to find.

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

the breakfast was amazing!

breakfast was ok, the surrounding was nice if you search clam and nature.

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

n0 lift - i'm partially disabled. very limited parking although we managed ok.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and