waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location, gym and roof top bar. room and facilities good. v quiet inner room

amazing location, great staff, comfortable and quiet room, great wifi

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

fast room service, every request is done in a few minutes

is no room service during the day or evenings

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

good wifi and available parking for a fee

could not get the hang of how to sign in to wifi

bar could have stayed open longer

the gym could have more diverse equipment, though it's not a big deal.

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

wifi in the room was not consistent, really poor

there is gym in the hotel with all essential equipment and a lobby bar that works till

paid extra because i was traveling with my kids who are 20 years old

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

excellent location and fantastic breakfast

the location and the staff were fantastic! i also appreciated that there was room service.

the honesty bar was a great idea

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

an excellent stay with young kids - highly recommended

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

no residents bar once it is closed

wifi!

great value and a well equipped gym too

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

room was very big and exceptional for traveling with kids

kids gets free breakfast so that is a great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

kids being sick and fighting in the streets outside from 4am until 7am

(my rooms is larger than my kids

posh & executive feel that was really nice for the kids to also experience

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

small bar and lounge area

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

the wifi wasn t great

whole experience from early check in, car parking which was essential and sub-basement

easy access, secure parking, comfortable with all we needed

parking was included in the price

our friends' kids had a great time exploring the space

the garage was well managed and room service timely and

was poor - food under cooked was returned to kitchen 3 times - whilst the meat section was being re cooked the

wifi connection was strong and reliable

if two people want to have room service, they cannot sit together

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

they even had to fun out and buy ice cream for our kids b/c they were out

to separate us into separate floors which was disappointing as we were no longer next to my kids

nothing for kids at the hotel: no food no facilities

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

parking is few minutes from the hotel pet are not allowed in the room alone

bright and clean room and bathroom with very fast wifi

asked for laundry service and reception informed me to leave the plastic bag in my room

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

they had goodies for the kids which was very nice! the location was excellent.

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

clean, comfortable, good wifi, as would expect from this class of hotel

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

the charge 11 euros a night per pet. complete rip off.

no mini-bar in the room the wifi in the room was very bad

laundry bill was expensive

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

in 5 min walk there is a laundry service, market and parking

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

the wifi was poor and the connection dropped many times

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

plenty of electrical outlets, wifi

gym is in basement and a little too warm for working out.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

gym & leisure facilities

good restaurant, more than adequate gym, friendly staff

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

wifi is fast, no problems with the connection

wifi is spotty

de wifi was very slow.

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

the location, cleanliness, good wifi and spacious

the breakfast is fantastic

bar did not serve a glass of cava

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

breakfast delicious

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

everything is close by with many kids play areas

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the kids enjoyed the snooker table

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

great bar serving very reasonably priced food

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

staff was kind, parking was easy

free parking

everything in the room was nice, the play area is excellent for kids.

great selection and kids loved the breakfast doughnuts

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

buffet breakfast was sensational and set my wife and i and the kids up for the day

loved the little play corner for kids in the restaurant where breakfast was served

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

all as good as expected, except no wifi at all

nice kitchen to share for making food. swimming pool!

pet friendly, nature

tooo many kids and very loud at the bar

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

fabulous location, beautiful room, clean, great bar area and terrace

the location on the river was very good and the wifi worked very well.

quality in restaurant was poor - had to send fish dish back to kitchen

the fitness room is disappointing

very limited room service menu , food obtained from outside the hotel

being single without kids

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

room was excellent and superb wifi connection

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

breakfast was very continental but tasty

parking

underground car parking and nice walks around area

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

breakfast good

the staff were very helpful and the breakfast was good

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

it was okay.. nothing really special about it, we used the gym once it was a nice area

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

so convenient for the port with a pet

was 12,5 extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

we travelled with two kids and two doggies

wifi ok

wifi did not get to our room. a/c only blew out hot air.

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

the wifi did not work during the entire stay

allowed early check in

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

underground parking was a bonus and it's free

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

nice little bar and restaurant

great wifi signal for the teenagers

parking in any spanish city is a nightmare and expensive

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

large & clean swiming pool

clean, beautiful furnitures, spacious, nice view, great breakfast

great breakfast, nice host, easy to find.

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

the breakfast was amazing!

breakfast was ok, the surrounding was nice if you search clam and nature.

the staff in the bar were so kind and helpful

parking is at front of hotel and used by locals so hit and miss for a space

location was just off the camino and a good break if walking from bilbao this a local bar / hotel and did the

great wifi

wifi didn't work

close to bars, restaurants, and shops

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

eventually discovered a bar that

clean, pet and child friendly