staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the kids enjoyed the snooker table

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi good

wifi was easy to use and good signal

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

also the prices at their bar were very high

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast delicious

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

hotel is adequate and wifi spotty during the am

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi was very spotty

wifi is fast, no problems with the connection

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

very good wifi, airco and shower pressure

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

there was no laundry bag

no bar or leisure facility

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

location and great breakfast!

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

got an early check in and best room

gym & leisure facilities

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground

the internet ( wifi ) never worked

wifi in room apparently due to breakdown but it did last during all our stay

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

convenient location. spacious room for family with 2 small kids.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

wifi is blocking certain network services without giving you upfront or during usage a warning

helpful staff made an effort offered a discount on the pet policy - see below

wifi was a bit sporadic

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

they had goodies for the kids which was very nice! the location was excellent.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

room was very big and exceptional for traveling with kids

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

kids gets free breakfast so that is a great

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

it comes with a good wifi connection, i was able to join a conference call without problems during my stay

wifi was a bit slow.

junior suite perfect for a family (two kids)

warm welcome & unexpected early check in. good breakfast

gym equipment was very old

facilities were excellent and i loved the gym

the smile and attitude of the staff, reception, bar and housekeeping was impressive

very comfortable room, quick friendly service. restaurant & room service very good.

our friends' kids had a great time exploring the space

really good gym, considering it is a hotel gym

room service meal , menu was limited and food was just ok

disappointed gym / spa facilities not open but understandable in covid times.

disappointed gym / spa facilities not open but understandable in covid times.

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

hotel wifi not great but he had trouble with my own plan

good wifi and available parking for a fee

room service was delicious and good value for money

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

check in late cleaning perfect late check out

art in public areas, gym, roof terrace

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

is no room service during the day or evenings

spa was not easy to reach, warm red wine at the bar

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

very good room service and a comfortable room

cute spa set up and good looking gym even though i didn't use it

the swimming pool was not for swimming. it looked like a small pool for kids

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

(my rooms is larger than my kids

kids being sick and fighting in the streets outside from 4am until 7am

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

posh & executive feel that was really nice for the kids to also experience

our kids loved the breakfast

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order

great attention for kids

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the staff was very helpful and was very comfortable and easy parking

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

free, on-site, easy parking - super extra amazing

wifi worked properly

reception and bar staff helpful and polite

private parking, comfortable bed, decent size room for family with two kids, great customer

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

paid extra because i was traveling with my kids who are 20 years old

very uncomfortable with little kids

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

cafeteria and hotel bar closes early

basic bar area

good restaurant & bar food. close to airport

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

temperature a little too high and a soap bar would be great in the bathroom

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

easy access, secure parking, comfortable with all we needed

parking was included in the price

kids where very disappointed they couldn't swim

we had a great time when our sons visited with the grandchildren in the bar and the kids room

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

great selection and kids loved the breakfast doughnuts

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

the staff were very helpful and the breakfast was good

room was very good, and the dining room served an enjoyable breakfast

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

there is parking under the hotel and a lift

room was as expected for 3 star rating; good wifi

wifi did not work in room unless you sat by the door

wifi connection very bad. we could ear everything from the rooms next to ours.

bar & restaurant in building, so all convenient

there was zero wifi connectivity, even though this was advertised

n0 lift - i'm partially disabled. very limited parking although we managed ok.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

clean, pet and child friendly

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

large yard with swimming pool, a lovely view, quiet

wifi-room service

it was hot when we visited, so the small pool was very welcome

all as good as expected, except no wifi at all

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

gated and safe parking in front of the house

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

location is in a quiet area, offers free parking and has a big inside garden to hang out

good place, clean good wifi, room is clean.

quality in restaurant was poor - had to send fish dish back to kitchen

good wifi

secure parking. room had a balcony. good wifi signal. close to ferry port.

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

very limited room service menu , food obtained from outside the hotel

being single without kids

had room service as we were tired superb food and pleasant

good bar and restaurant

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

good facilities inc bar & brasserie style restaurant. very comfortable bed. excellent staff.

free parking

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

facilities including the jacuzzi and the dry sauna as well as a small little gym

good buffet style breakfast

breakfast was ok, the surrounding was nice if you search clam and nature.

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

wifi was awful

location excellent for ferry stays overnight and pet friendly

great spot, with parking available and pets allowable*

so convenient for the port with a pet

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

the hotel has an underground car park (max headroom 1

nice little bar and restaurant

great location for the port, secure free underground parking, very helpful and kind staff, large and well

lack of water and breakfast only average

the spa was very good.

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

spa closes at 18.30. most of the rooms without bath.

bedroom very hot, without ac basic breakfast

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with

was 12,5€ extra pax and 7) for kids

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

wifi connection not monitored at frecuent cuts

no room service, no vending machine and nothing open close to get groceries

wifi did not get to our room. a/c only blew out hot air.

great wifi signal for the teenagers