no children's menu/not much for kids to eat

kids where very disappointed they couldn't swim

great selection and kids loved the breakfast doughnuts

we had a great time when our sons visited with the grandchildren in the bar and the kids room

everything in the room was nice, the play area is excellent for kids.

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the bed is not comfortable , and the wifi is very bad, it s hard to connect

the charge 11 euros a night per pet. complete rip off.

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

free secure parking

very friendly and good price. garage parking for motorbikes.

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

excellent breakfast and good wifi

room was very good, and the dining room served an enjoyable breakfast

secure parking. room had a balcony. good wifi signal. close to ferry port.

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

quality in restaurant was poor - had to send fish dish back to kitchen

very limited room service menu , food obtained from outside the hotel

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

great attention for kids

underground secure and free parking

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

the location was very good and they have private parking

good parking arrangement and really nice staff such as andreas and a younger lady at reception

nice little bar and restaurant

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

brand new hotel, comfortable beds, great breakfast, and pet friendly!

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids

had a pull out bed for the kids but it was really uncomfortable

no kettle in the room, breakfast too expensive, little kids pay the full price

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

this has a gym but no pool (which didn't bother us)

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

has a nice tapas bar to fill any of your needs during the day

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

good restaurant & bar food. close to airport

temperature a little too high and a soap bar would be great in the bathroom

being single without kids

had room service as we were tired superb food and pleasant

the passing parade of people and pets adds colour to an already colourful location

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

the gym could be bigger. prefer a softer bed.

a limited room service menu.

spa is extra charge and rather expensive. fitness room tiny.

fast room service, every request is done in a few minutes

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

room was gorgeous. breakfast was very tasty. cocktails were amazing.

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

free wifi, free coffee service

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

good wifi

small hickup in our room service order

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

the bar and the terrace has a nice view on the nervion river

our friends' kids had a great time exploring the space

our friends' kids had a great time exploring the space

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

the terrace bar was a nice oasis

there were no information leaflets in our room, and we had to ask about everything, including room service menu

pet fees 25 per day

warm welcome & unexpected early check in. good breakfast

location and the roof top. staff were friendly and the bar was excellent

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

there is gym in the hotel with all essential equipment and a lobby bar that works till

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

they even allowed me access to their gym shower off-hours because i flew

also i was pleasantly surprised by the gym

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

and seems there are kids that time also they're running in the hallway

room was very big and exceptional for traveling with kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

suite perfect for couple with kids or two friends who don't want to share room

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

they had goodies for the kids which was very nice! the location was excellent.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

also good wifi (up to 120mbps)

bright and clean room and bathroom with very fast wifi

helpful staff made an effort offered a discount on the pet policy - see below

wifi is blocking certain network services without giving you upfront or during usage a warning

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

convenient location. spacious room for family with 2 small kids.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

the lack of bar service.

whole experience from early check in, car parking which was essential and sub-basement

clean room, comfortable bed, wifi.

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

also breakfast does not start until 7

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

wifi did not get to our room. a/c only blew out hot air.

coffee was however available at the bar and on demand

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

the restaurant and bar were great, service and food outstanding

got an early check in and best room

the wifi worked perfectly too

late check out always a bonus the double room was on the small side - okay for solo traveller

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

also there was a little play area in the breakfast room for kids

even better that the hotel is so pet friendly and my dog was greeted by name as we came and went

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

good fast wifi

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

not mention the wifi was amazing

well appointed room with a good shower and fast wifi

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

charge and extra 13 euros per night for pets, which is not advertised when booking, so beware

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the rooftop pool area needs a bar close by to serve drinks.

bar did not serve a glass of cava

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

somehow, even the breakfast is first rate

breakfast delicious

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

wifi good

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

the location, cleanliness, good wifi and spacious

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

buffet breakfast was sensational and set my wife and i and the kids up for the day

the little play area for kids at breakfast was fantastic

loved the little play corner for kids in the restaurant where breakfast was served

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

very uncomfortable with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

paid extra because i was traveling with my kids who are 20 years old

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

it was hot when we visited, so the small pool was very welcome

pool

parking place was extremely dirty due to the rain

nice kitchen to share for making food. swimming pool!

clean, free parking and less than 10 minutes to the airport

lady in reception and running the bar in the evening was excellent

wifi good

wifi worked properly

check in bar chef xxx great pizza

great wifi signal for the teenagers

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

plus the pool was amazing for the kids specially in a rainy day

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

we were 2 families meeting-up with 3 kids under

parking in any spanish city is a nightmare and expensive

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

parking outside especially as we were in a large van

great atmosphere in the bar and a choice of breakfast goodies

no frills option, very clean and friendly good bar and restaurant attached quiet at

wifi is poor.

there is a bar and restaurant in the hotel, and the food was great

beautiful, green location with a lovely pool, amazing rooms

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

free parking

breakfast was ok, the surrounding was nice if you search clam and nature.

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

facilities including the jacuzzi and the dry sauna as well as a small little gym