we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

paid extra because i was traveling with my kids who are 20 years old

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

private parking, comfortable bed, decent size room for family with two kids, great customer

parking is easy, check in was smooth

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

wifi good

check in bar chef xxx great pizza

the wifi (without password) worked though i had to go back down and ask about it

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

good restaurant & bar food. close to airport

friendly bar with snack food available

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

room service is a huge plus

unable to connect to wifi

room service was prompt and absolutely delicious, and the location couldn t be better just a

no gym

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

great value and a well equipped gym too

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

there was no wine in the bar the first night, but then they

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

very nice staff, comfortable beds, very clean and modern . bar open 24h

clean room, comfortable bed, wifi.

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

bar could have stayed open longer

room was comfortable with a great view of the river and delicious room service

hotel wifi not great but he had trouble with my own plan

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the kids enjoyed the snooker table

kids were not allowed to use indoor pool

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

we travelled with kids, a small playing area could have been nice

and seems there are kids that time also they're running in the hallway

room was very big and exceptional for traveling with kids

kids gets free breakfast so that is a great

great for families and kids, close to tram for connection to metro so getting around was a breeze

staff very friendly location could not be better breakfast food and room wonderful

have been greater, only one type of each tea bag etc (while there was a sign to order more via room service, if

amazing location, great staff, comfortable and quiet room, great wifi

awesome location, friendly staff, smelled really good, great gym, great products

this time we used the spa (petite and perfect) and ate at olio, the restaurant

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

room service is available in case you need it

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

kitchen fully equipped

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

not mention the wifi was amazing

the addition of the bar next door for a lovely breakfast was also fabulous

great location. fabulous friendly staff. great bar & restaurant next door.

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

wifi can be patchy

good fast wifi

they even had to fun out and buy ice cream for our kids b/c they were out

nothing for kids at the hotel: no food no facilities

to separate us into separate floors which was disappointing as we were no longer next to my kids

convenient location. spacious room for family with 2 small kids.

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

gym is essential to me and it's quite good, even provide water and snacks

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

fantastic location and views friendly staff beautiful room and the spa was great

no coffee machine - only instant coffee gym tiny

gym is quite small but it is really well equipped and it was empty so there was no problem

all as good as expected, except no wifi at all

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

nice kitchen to share for making food. swimming pool!

pool

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

also there was a little play area in the breakfast room for kids

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

asked for laundry service and reception informed me to leave the plastic bag in my room

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

parking is few minutes from the hotel pet are not allowed in the room alone

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

wifi wasn t working

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi was very spotty

great room, free upgrade and free late check out. i really recommend this place.

hotel, very friendly staff and the bar was fab

dry cleaning service despite it being listed on the in-room laundry information

is no room service for breakfast and the options offered in the evening are very scarce

the gym (although basic) in the basement is nice esp after having the delicious meals

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

they had goodies for the kids which was very nice! the location was excellent.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

our friends' kids had a great time exploring the space

location, staff, breakfast,gym

room smell very bad, sweat, and the bathroom was using the same ventilation of the kitchen as a result fried

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

recently the breakfast variety is becoming less and less.

the breakfast is fantastic

breakfast delicious

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

also the prices at their bar were very high

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

wifi good

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

room was on the small side. no work wifi i m the room!

wifi service very slow

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

had a pull out bed for the kids but it was really uncomfortable

(my rooms is larger than my kids

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

no kettle in the room, breakfast too expensive, little kids pay the full price

posh & executive feel that was really nice for the kids to also experience

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

was spatious with fold down bunks for the kids and comfy beds

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

the little play area for kids at breakfast was fantastic

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

a slightly late check out was accommodated and luggage stored until my departure time

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

easy access, secure parking, comfortable with all we needed

parking was included in the price

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

the pool with a view and free wifi added to our comfort

beautiful, green location with a lovely pool, amazing rooms

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

wifi connection very bad. we could ear everything from the rooms next to ours.

room was as expected for 3 star rating; good wifi

there was zero wifi connectivity, even though this was advertised

no food or bar facilities, closed down

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great rooms and parking.

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

perfect for families; my kids enjoyed the playroom

everything in the room was nice, the play area is excellent for kids.

great selection and kids loved the breakfast doughnuts

kids where very disappointed they couldn't swim

we had a great time when our sons visited with the grandchildren in the bar and the kids room

being single without kids

nothing apart from could do with an earlier breakfast time for camino pilgrims

good bar and restaurant

restaurant food was incredible as was breakfast

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

clean, beautiful furnitures, spacious, nice view, great breakfast

breakfast was lovely and staff were very helpful

facilities including the jacuzzi and the dry sauna as well as a small little gym

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

fabulous location, beautiful room, clean, great bar area and terrace

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

the fitness room is disappointing

satisfactory kitchen and bedrooms

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

good breakfast , nice room ,great view

the room was a good size and the wifi was fast too

no room service, no vending machine and nothing open close to get groceries

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

the wifi did not work during the entire stay

felipe at the bar was friendly and professional

great atmosphere in the bar and restaurant

good breakfast

the breakfast was outstanding with a large selection of bread, meats, pastries and more

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

parking

there is parking under the hotel and a lift

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

no room service and no table in restaurant lunch or evening as there was a fiesta on sunday

strong and stable wifi

location. pet friendly

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

great wifi signal for the teenagers

staff were friendly, free parking very

liked the staff, location, food, bar and excellent bedroom

great location for the port, secure free underground parking, very helpful and kind staff, large and well

underground secure and free parking

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

n0 lift - i'm partially disabled. very limited parking although we managed ok.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and