very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking ( own key for entry) good cafeteria

location, easy access, secure parking and free of charge , lovely clean room , modern

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good parking arrangement and really nice staff such as andreas and a younger lady at reception

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

to the port , pet friendly , large balcony to the room

a late check out was 5 per hour also

location excellent for ferry stays overnight and pet friendly

the fitness room is disappointing

quality in restaurant was poor - had to send fish dish back to kitchen

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

very limited room service menu , food obtained from outside the hotel

being single without kids

the passing parade of people and pets adds colour to an already colourful location

& wifi didn't work

the staff was great & very nice restaurant/ bar there, too

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the bar was lively

wifi: free and worked well from our room

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

good breakfast , nice room ,great view

the extra plus for the hotel being pet-friendly

easy access, secure parking, comfortable with all we needed

parking was included in the price

maybe in the height of the season, the bar nside the hotel would be open

great atmosphere in the bar and restaurant

allowed early check in

the wifi did not work during the entire stay

no room service, no vending machine and nothing open close to get groceries

parking was difficult with our suv

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

free secure parking

breakfast substantial

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

cafeteria and hotel bar closes early

friendly bar with snack food available

the room and bar facilities.

temperature a little too high and a soap bar would be great in the bathroom

basic bar area

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

a slightly late check out was accommodated and luggage stored until my departure time

had a pull out bed for the kids but it was really uncomfortable

kids being sick and fighting in the streets outside from 4am until 7am

(my rooms is larger than my kids

no kettle in the room, breakfast too expensive, little kids pay the full price

posh & executive feel that was really nice for the kids to also experience

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the swimming pool was not for swimming. it looked like a small pool for kids

location was just off the camino and a good break if walking from bilbao this a local bar / hotel and did the

the staff in the bar were so kind and helpful

road, parking could be an issue

parking is at front of hotel and used by locals so hit and miss for a space

great atmosphere in the bar and a choice of breakfast goodies

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

spa is extra charge and rather expensive. fitness room tiny.

the breakfast was varied and delicious

the honesty bar was a great idea

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

many little presents for parents and kids

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

excellent room cleaning and room service staff

spa did not open early.

excellent gym with very new equipment

we loved breakfast on the terrace (it was a bit expensive but worth it)

great wifi signal for the teenagers

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

free wifi, free coffee service

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

our friends' kids had a great time exploring the space

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great

wifi is a little slow for my tastes although not bad

was poor - food under cooked was returned to kitchen 3 times - whilst the meat section was being re cooked the

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

good wifi

no secure wifi

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

hotel wifi not great but he had trouble with my own plan

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

the wifi is a bit slow and unstable.

no food available, not even room service after 2300

pet fees 25 per day

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

good gym

great value and a well equipped gym too

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

suite perfect for couple with kids or two friends who don't want to share room

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

they had goodies for the kids which was very nice! the location was excellent.

and what i absolutely loved is the surprise kit for the kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

kids gets free breakfast so that is a great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

we travelled with kids, a small playing area could have been nice

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

asked for laundry service and reception informed me to leave the plastic bag in my room

to separate us into separate floors which was disappointing as we were no longer next to my kids

nothing for kids at the hotel: no food no facilities

the kitchen wasn t flexible to accommodate kids menu

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

wifi in room apparently due to breakdown but it did last during all our stay

there is staff 24/7 and a bar with snacks

clean room, comfortable bed, wifi.

wifi is reliable

dry cleaning service despite it being listed on the in-room laundry information

quite expensive, and would like to have option for glass of wine in the room service not all full

room service available, brakfast very tasty and a restaurant within the same building

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

good restaurant, more than adequate gym, friendly staff

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

loved everything. except for the bad wifi signal inside the room.

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

wifi not so good in our room

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi is spotty

de wifi was very slow.

wifi was very spotty

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

excellent location, great breakfast, wifi worked well, love the view from my balcony

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

not mention the wifi was amazing

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

nice location, pet friendly, parking for motorcycle, friendly staff! ;)

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location is great, quiet, with the big garden, parking and place for barbecue

the breakfast is fantastic

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

breakfast delicious

the service was amazing, the breakfast unmissable

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the wifi dropped out at times.

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

location, friendly staff, fast and reliable wifi

wifi good

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

kitchen fully equipped

the kids enjoyed the snooker table

kids were not allowed to use indoor pool

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

it was hot when we visited, so the small pool was very welcome

pet friendly, nature

parking place was extremely dirty due to the rain

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

large yard with swimming pool, a lovely view, quiet

buffet breakfast was sensational and set my wife and i and the kids up for the day

loved the little play corner for kids in the restaurant where breakfast was served

everything was great. kids friendly hotel

was spatious with fold down bunks for the kids and comfy beds

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

paid extra because i was traveling with my kids who are 20 years old

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

parking is easy, check in was smooth

check in bar chef xxx great pizza

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

clean, free parking and less than 10 minutes to the airport

bar with coffee, breakfest and lunch

we were 2 families meeting-up with 3 kids under

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

our dog was allowed in the breakfast area, not always the case

breakfast was good and the freshly squeezed orange juice was

breakfast very good and plentiful. excellent shower and effective aircon

breakfast was buffet style with various options, and for the price we paid for the night was

modern, immaculately clean, basement parking, breakfast available - and excellent staff

wifi was not working in our room but available in the lobby.

the staff were super friendly and helpful (even searching out a bar so i could watch the rugby)

ordered room service and staff only too pleased to help

mini bar not replenished.

wifi speed in our end-of-the-hallway room.

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

the pool with a view and free wifi added to our comfort

beautiful, green location with a lovely pool, amazing rooms