to separate us into separate floors which was disappointing as we were no longer next to my kids

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

they even had to fun out and buy ice cream for our kids b/c they were out

nothing for kids at the hotel: no food no facilities

convenient location. spacious room for family with 2 small kids.

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

parking is few minutes from the hotel pet are not allowed in the room alone

also good wifi (up to 120mbps)

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

suite perfect for couple with kids or two friends who don't want to share room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

also there was a little play area in the breakfast room for kids

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

decent wifi. comfortable bed.

the restaurant and bar were great, service and food outstanding

the wifi worked perfectly too

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

roof top bar wasn t open :(

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

great location, very clean. excellent wifi. helpful staff.

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

lovely staff who gave us an early check in and fab restaurant/bar

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

kids gets free breakfast so that is a great

we travelled with kids, a small playing area could have been nice

and what i absolutely loved is the surprise kit for the kids

and seems there are kids that time also they're running in the hallway

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

very nice staff, comfortable beds, very clean and modern . bar open 24h

there is staff 24/7 and a bar with snacks

wifi is reliable

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

our friends' kids had a great time exploring the space

if your children wish to eat dinner before 8pm your stuck with limited room service options

partner hoped there would be a swimming pool

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

also the prices at their bar were very high

the service was amazing, the breakfast unmissable

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

somehow, even the breakfast is first rate

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

room, nice staff, good wifi

at night, it was quiet and we had excellent wifi

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the gym was not available during our stay

hotel is good value for money. clean, silent, nice staff, good wifi.

wifi signal is unstable. breakfast can be improved.

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room was comfortable, wifi worked, and tv had an english channel

no food available, not even room service after 2300

the bar area a nice place to chill and have a drink

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

pet fee was the highest i've ever experienced: 25 per night

the wifi is a bit slow and unstable.

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

the location, the welcoming staff and cleaning room service

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi good

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

the location, cleanliness, good wifi and spacious

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

the room service food is impeccable and all the staff are exemplary

the bar at the top is beautiful with a great view over the guggenheim

spa was not easy to reach, warm red wine at the bar

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

great breakfast. great staff. great location to museum.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

the same was the breakfast area and the breakfast itself was various and of high quality

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the swimming pool was not for swimming. it looked like a small pool for kids

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

kids were not allowed to use indoor pool

everything is close by with many kids play areas

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

the indoor pool is in the health complex next door, is 20 euros per person, and kids

(my rooms is larger than my kids

our kids loved the breakfast

posh & executive feel that was really nice for the kids to also experience

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

the little play area for kids at breakfast was fantastic

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

loved the little play corner for kids in the restaurant where breakfast was served

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

comfortable and in an ideal location above the intermodal (bus station, train station and metro), breakfasts

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we always found free parking space near the funicular

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

clean, free parking and less than 10 minutes to the airport

great bar serving very reasonably priced food

the staff was very helpful and was very comfortable and easy parking

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

friendly people. nice comfy room. parking space.

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

my kids would've appreciated internet tv. ;)

private parking, comfortable bed, decent size room for family with two kids, great customer

paid extra because i was traveling with my kids who are 20 years old

easy access, secure parking, comfortable with all we needed

parking was included in the price

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

cafeteria and hotel bar closes early

great selection and kids loved the breakfast doughnuts

perfect for families; my kids enjoyed the playroom

we had a great time when our sons visited with the grandchildren in the bar and the kids room

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

great rooms and parking.

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

but you cannot leave the pet alone in the room

wifi did not work in room unless you sat by the door

the charge 11 euros a night per pet. complete rip off.

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

breakfast good

parking was difficult with our suv

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

underground car parking and nice walks around area

breakfast substantial

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

all as good as expected, except no wifi at all

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

pet friendly, nature

it was hot when we visited, so the small pool was very welcome

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

good wifi

very limited room service menu , food obtained from outside the hotel

is being refurbished so no bar or kitchen facilities

fabulous location, beautiful room, clean, great bar area and terrace

being single without kids

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

great food locations nearby and breakfast, room (suite) and dinner were all

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

loved the bar restaurant area which was full of locals

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

location excellent for ferry stays overnight and pet friendly

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

laundry comes next day and not as advised the same day

great location for the port, secure free underground parking, very helpful and kind staff, large and well

underground parking was a bonus and it's free

good parking arrangement and really nice staff such as andreas and a younger lady at reception

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

we travelled with two kids and two doggies

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

allowed early check in

wifi ok

no room service, no vending machine and nothing open close to get groceries

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

large & clean swiming pool

great wifi signal for the teenagers

clean, beautiful furnitures, spacious, nice view, great breakfast

great breakfast, nice host, easy to find.

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

the breakfast was amazing!

breakfast was ok, the surrounding was nice if you search clam and nature.

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

n0 lift - i'm partially disabled. very limited parking although we managed ok.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

parking very secure

clean, comfy bed, amazing shower, shared use of kitchen.

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

plenty of on-site secure parking

good place, clean good wifi, room is clean.