waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location, gym and roof top bar. room and facilities good. v quiet inner room

amazing location, great staff, comfortable and quiet room, great wifi

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

fast room service, every request is done in a few minutes

is no room service during the day or evenings

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

good wifi and available parking for a fee

could not get the hang of how to sign in to wifi

bar could have stayed open longer

the gym could have more diverse equipment, though it's not a big deal.

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

wifi in the room was not consistent, really poor

there is gym in the hotel with all essential equipment and a lobby bar that works till

great location with park and playground on the doorstep for kids

pool is rather small - no place to sit while the kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

paid extra because i was traveling with my kids who are 20 years old

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

my kids would've appreciated internet tv. ;)

we were just waiting inside the hotel since the kids were cold

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

the honesty bar was a great idea

perfect location, welcome desk decoration, all day free catering, kids welcome kit

location and view honesty bar relaxing

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

also very clean, room service daily

free wifi, free coffee service

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi!

the wifi was excellent

good gym

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

the swimming pool was not for swimming. it looked like a small pool for kids

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

great attention for kids

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the bed for the kids was not so good and their room lacked air-conditioning

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids gets free breakfast so that is a great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

great for families and kids, close to tram for connection to metro so getting around was a breeze

we travelled with kids, a small playing area could have been nice

and seems there are kids that time also they're running in the hallway

(my rooms is larger than my kids

no kettle in the room, breakfast too expensive, little kids pay the full price

kids being sick and fighting in the streets outside from 4am until 7am

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

the lack of bar service.

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

clean, warm, quiet with great wifi

it's small hotel with no restaurant, bar only

easy access, secure parking, comfortable with all we needed

parking was included in the price

our friends' kids had a great time exploring the space

wifi is a little slow for my tastes although not bad

to everything (even to the bus from/to airport) room is large and all equipments are more than ok gym room on

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

no room service which i expected for a 5-star hotel.

they even had to fun out and buy ice cream for our kids b/c they were out

the kitchen wasn t flexible to accommodate kids menu

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

convenient location. spacious room for family with 2 small kids.

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

they are better suited for older kids

many little presents for parents and kids

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi wasn t working

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

helpful staff made an effort offered a discount on the pet policy - see below

they had goodies for the kids which was very nice! the location was excellent.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

suite perfect for couple with kids or two friends who don't want to share room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

comfortable modern great breakfast

the bar was lively

wifi: free and worked well from our room

room was as expected for 3 star rating; good wifi

there was zero wifi connectivity, even though this was advertised

but you cannot leave the pet alone in the room

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the bed was very comfortable and the airco (and wifi) worked very well

no bar or leisure facility

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

rooftop bar wasn t open which would have been to have a look but no big deal

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

the wifi was not working for me the entirety of my stay.

wifi is just ok.

the wifi worked perfectly too

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

room was a bit small but not a huge issue room service - probably ordered the wrong thing

gym was well equipped, but it was very hot in the room

24 hour gym was really helpful after eating so much pintxos

mini bar price list was missing

room service food

breakfast was great with a big choice beautifully presented

quality of the wifi is very bad.

tea / coffee in room insufficient wifi poor

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is spotty

wifi is fast, no problems with the connection

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

the location, cleanliness, good wifi and spacious

also the prices at their bar were very high

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

breakfast was exceptional

breakfast delicious

breakfast wonderful, the whole experience at this hotel was first class, 5 star

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

wifi signal could have been stronger.

nice room and stay with kids had a beautiful view over the city

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the wifi dropped out at times.

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

wifi signal is very week in some rooms, the only place where i could connect was in the hall

clean, free parking and less than 10 minutes to the airport

staff was kind, parking was easy

the wifi (without password) worked though i had to go back down and ask about it

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

free, on-site, easy parking - super extra amazing

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

everything in the room was nice, the play area is excellent for kids.

kids where very disappointed they couldn't swim

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

buffet breakfast was sensational and set my wife and i and the kids up for the day

everything was great. kids friendly hotel

the little play area for kids at breakfast was fantastic

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

it was hot when we visited, so the small pool was very welcome

pool gardens fact that it was very very dog friendly . house location

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

plus the pool was amazing for the kids specially in a rainy day

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

tooo many kids and very loud at the bar

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

we were 2 families meeting-up with 3 kids under

quality in restaurant was poor - had to send fish dish back to kitchen

the fitness room is disappointing

fabulous location, beautiful room, clean, great bar area and terrace

safe, bar fridge and espresso maker with pods

high-speed wifi very nice personnell complimentary coffee machine in the

being single without kids

i had a pet friendly room which opened onto a little terrace which was perfect

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

lively bar/restaurant with good bar menu

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

there is parking under the hotel and a lift

parking

underground car parking and nice walks around area

the breakfast was outstanding with a large selection of bread, meats, pastries and more

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

this has a gym but no pool (which didn't bother us)

location, secure parking, room size, pet friendly

i have never had bad coffee in a bar or restaurant in spain so it should be

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

wifi connection dropped and was not repaired in the weekend, although a backup connection was

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

the wifi did not work during the entire stay

no room service, no vending machine and nothing open close to get groceries

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

liked the staff, location, food, bar and excellent bedroom

staff were friendly, free parking very

underground parking was a bonus and it's free

good parking arrangement and really nice staff such as andreas and a younger lady at reception

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

great wifi signal for the teenagers

parking in any spanish city is a nightmare and expensive

good parking

private parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.

beautiful, green location with a lovely pool, amazing rooms

large & clean swiming pool

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

free parking

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

great breakfast, nice host, easy to find.

breakfast was ok, the surrounding was nice if you search clam and nature.

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

easy access and clean.great for catching the ferry. ample parking and close to a petrol station.

the hotel is on a busy road with car parking in front

easy parking

there is a bar and restaurant in the hotel, and the food was great

easy to find,easy parking good 1 night to catch ferry

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

clean, pet and child friendly

eventually discovered a bar that