no children's menu/not much for kids to eat

kids where very disappointed they couldn't swim

great selection and kids loved the breakfast doughnuts

we had a great time when our sons visited with the grandchildren in the bar and the kids room

everything in the room was nice, the play area is excellent for kids.

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the bed is not comfortable , and the wifi is very bad, it s hard to connect

the charge 11 euros a night per pet. complete rip off.

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

free secure parking

very friendly and good price. garage parking for motorbikes.

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

excellent breakfast and good wifi

room was very good, and the dining room served an enjoyable breakfast

secure parking. room had a balcony. good wifi signal. close to ferry port.

the fitness room is disappointing

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

quality in restaurant was poor - had to send fish dish back to kitchen

very limited room service menu , food obtained from outside the hotel

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

great attention for kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

friendly staff, also towards our kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

they put in twin beds for my kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

liked the staff, location, food, bar and excellent bedroom

secure parking excellent

staff were friendly, free parking very

location, easy access, secure parking and free of charge , lovely clean room , modern

the hotel has an underground car park (max headroom 1

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

clean, comfortable, and excellent of a breakfast

our kids loved the breakfast

kids being sick and fighting in the streets outside from 4am until 7am

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

posh & executive feel that was really nice for the kids to also experience

no kettle in the room, breakfast too expensive, little kids pay the full price

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

location, secure parking, room size, pet friendly

the hotel wifi was fast and everything worked well

laundry comes next day and not as advised the same day

wifi was not good enough to support streaming or downloading tv shows

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

the swimming pool was not for swimming. it looked like a small pool for kids

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

temperature a little too high and a soap bar would be great in the bathroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

friendly bar with snack food available

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

good restaurant & bar food. close to airport

being single without kids

& wifi didn't work

everything! the room, size of the room, bed, window view, staff, breakfast!

position, staff and high quality of the hotel. super pet friendly

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

the location and the staff were fantastic! i also appreciated that there was room service.

usage of the wellness facilities (infrared sauna and pool) are not complementary

only downfall i think the hotel has is the gym

breakfast was additional 11 euros and was amazing, it had local products

nice clean hotel with free usage of a really good gym down the road.

electric kettle, ac fully controlable, breakfast nothing special but good

tea / coffee in room insufficient wifi poor

room was lovely, the parking solved a few problems and the breakfast was very good

spa did not open early.

we loved breakfast on the terrace (it was a bit expensive but worth it)

location, gym and roof top bar. room and facilities good. v quiet inner room

excellent gym with very new equipment

wifi could have been better

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

many little presents for parents and kids

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

also very clean, room service daily

room service is available in case you need it

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

good wifi

everything was excellent , however found the wifi a bit slow

good wifi and available parking for a fee

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

our friends' kids had a great time exploring the space

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed

really good gym, considering it is a hotel gym

even a small spa or spa facilities would be a great addition.

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

location and the roof top. staff were friendly and the bar was excellent

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

pet fees 25 per day

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

room is comfortable, i enjoyed having a gym at the hotel as well

wifi!

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and seems there are kids that time also they're running in the hallway

great for families and kids, close to tram for connection to metro so getting around was a breeze

suite perfect for couple with kids or two friends who don't want to share room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

wifi is blocking certain network services without giving you upfront or during usage a warning

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

parking is few minutes from the hotel pet are not allowed in the room alone

nothing for kids at the hotel: no food no facilities

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

the kitchen wasn t flexible to accommodate kids menu

to separate us into separate floors which was disappointing as we were no longer next to my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

breakfast is fine and the wifi was good

no noises from the outside, good wifi reception. overall everything was ok.

wifi in room apparently due to breakdown but it did last during all our stay

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

the extra plus for the hotel being pet-friendly

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

no wifi on the first floor

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

wifi connection not monitored at frecuent cuts

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

coffee was however available at the bar and on demand

gym & leisure facilities

24 hour gym was really helpful after eating so much pintxos

dry cleaning service despite it being listed on the in-room laundry information

room service food and breakfast is poor quality.

decent wifi. comfortable bed.

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

good location in old town of the city (casco viejo), spacious and comfortable room, delicious breakfast with

the wifi was unstable and randomly dropped connection. really only complaint.

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

an early check in for us which was nice, easy check in and out, location is excellent,

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

excellent breakfast bar very clean and great value

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

pet friendly hotel

room was on the small side. no work wifi i m the room!

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the service was amazing, the breakfast unmissable

breakfast wonderful, the whole experience at this hotel was first class, 5 star

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

also the prices at their bar were very high

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi good

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

wifi was easy to use and good signal

playground nearby if your kids are bored

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

kitchen fully equipped

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the kids enjoyed the snooker table

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

details for the dog and kids.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

buffet breakfast was sensational and set my wife and i and the kids up for the day

everything was great. kids friendly hotel

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

my kids would've appreciated internet tv. ;)

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

we were just waiting inside the hotel since the kids were cold

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

all as good as expected, except no wifi at all

wifi-room service

lady in reception and running the bar in the evening was excellent

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

the wifi (without password) worked though i had to go back down and ask about it

free, on-site, easy parking - super extra amazing

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

great wifi signal for the teenagers

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

tooo many kids and very loud at the bar

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

parking in any spanish city is a nightmare and expensive

good parking

private parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.

no wifi in bedroom vegetarian option very very limited but they tried!

no frills option, very clean and friendly good bar and restaurant attached quiet at

fresh orange juice from the bar for breakfast

wifi didn't work

wifi is poor.

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

beautiful, green location with a lovely pool, amazing rooms

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

free parking

the breakfast was amazing!

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

clean, beautiful furnitures, spacious, nice view, great breakfast