waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

my kids would've appreciated internet tv. ;)

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

very uncomfortable with little kids

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

warm welcome & unexpected early check in. good breakfast

slow wifi, old furniture

room service was prompt and absolutely delicious, and the location couldn t be better just a

gym was tiny with only a few machines squeezed in.

the restaurant & bar staff also is very friendly & the chef is excellent

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

small hickup in our room service order

room service was delicious and good value for money

no secure wifi

excellent room cleaning and room service staff

the terrace bar on the seventh floor was a great place for an pre dinner drink and

we loved breakfast on the terrace (it was a bit expensive but worth it)

location, decor, hotel art/design, rooms,staff spa & gym

staff very friendly location could not be better breakfast food and room wonderful

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

hotel is good value for money. clean, silent, nice staff, good wifi.

cafe and room service unavailable on sunday

the bar shut at 10.30 pm and we would have liked to stay later

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

the same was the breakfast area and the breakfast itself was various and of high quality

a bigger gym

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

nice room amenities such as mini bar, toiletries, and super fast wifi

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

staff was kind, parking was easy

friendly people. nice comfy room. parking space.

excellent parking

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

friendly staff, also towards our kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

great location with park and playground on the doorstep for kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

the internet ( wifi ) never worked

it's small hotel with no restaurant, bar only

clean, warm, quiet with great wifi

wifi in room apparently due to breakdown but it did last during all our stay

great for families and kids, close to tram for connection to metro so getting around was a breeze

we travelled with kids, a small playing area could have been nice

room was very big and exceptional for traveling with kids

kids gets free breakfast so that is a great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

our friends' kids had a great time exploring the space

the hotel bar was not great, wouldn't stay for a drink there. better places around town.

wifi was free and stable

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great

room service meal , menu was limited and food was just ok

they even had to fun out and buy ice cream for our kids b/c they were out

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

convenient location. spacious room for family with 2 small kids.

had a pull out bed for the kids but it was really uncomfortable

(my rooms is larger than my kids

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

kids being sick and fighting in the streets outside from 4am until 7am

posh & executive feel that was really nice for the kids to also experience

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

great attention for kids

helpful staff made an effort offered a discount on the pet policy - see below

wifi wasn t working

wifi is blocking certain network services without giving you upfront or during usage a warning

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

bright and clean room and bathroom with very fast wifi

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

they had goodies for the kids which was very nice! the location was excellent.

suite perfect for couple with kids or two friends who don't want to share room

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

wifi can be patchy

no bar or leisure facility

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

well appointed room with a good shower and fast wifi

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

the wifi was poor and the connection dropped many times

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

good location in old town of the city (casco viejo), spacious and comfortable room, delicious breakfast with

plenty of electrical outlets, wifi

pool

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

it was hot when we visited, so the small pool was very welcome

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

nice kitchen to share for making food. swimming pool!

easy access, secure parking, comfortable with all we needed

parking was included in the price

dry cleaning service despite it being listed on the in-room laundry information

good restaurant, more than adequate gym, friendly staff

wifi cut out at times which was hard when we had t do unexpected work calls.

the gym (although basic) in the basement is nice esp after having the delicious meals

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

tooo many kids and very loud at the bar

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

the location, cleanliness, good wifi and spacious

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

room service food was quite average

the bar was lively

wifi: free and worked well from our room

room was as expected for 3 star rating; good wifi

the room i had at the end of the corridor/ building had very poor wifi/internet signal

wifi connection very bad. we could ear everything from the rooms next to ours.

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

the breakfast is fantastic

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

somehow, even the breakfast is first rate

the service was amazing, the breakfast unmissable

mini bar price list was missing

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

room service was excellent

breakfast could be a bit upgraded.

room was lovely, the parking solved a few problems and the breakfast was very good

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

nice room and stay with kids had a beautiful view over the city

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi signal is very week in some rooms, the only place where i could connect was in the hall

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the little play area for kids at breakfast was fantastic

loved the little play corner for kids in the restaurant where breakfast was served

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

perfect for families; my kids enjoyed the playroom

kids where very disappointed they couldn't swim

great selection and kids loved the breakfast doughnuts

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

being single without kids

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

loved the bar restaurant area which was full of locals

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

the location on the river was very good and the wifi worked very well.

high-speed wifi very nice personnell complimentary coffee machine in the

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

is being refurbished so no bar or kitchen facilities

quality in restaurant was poor - had to send fish dish back to kitchen

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

we travelled with two kids and two doggies

felipe at the bar was friendly and professional

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

no room service, no vending machine and nothing open close to get groceries

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

really, could have done with more staff on in the evning to cope with the bar and restaurant

location, secure parking, room size, pet friendly

spacious gym with bikes

a late check out was 5 per hour also

very friendly and good price. garage parking for motorbikes.

the breakfast was outstanding with a large selection of bread, meats, pastries and more

breakfast good

parking

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

large & clean swiming pool

the pool with a view and free wifi added to our comfort

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

great wifi signal for the teenagers

liked the staff, location, food, bar and excellent bedroom

good parking arrangement and really nice staff such as andreas and a younger lady at reception

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

location, easy access, secure parking and free of charge , lovely clean room , modern

excellent hotel with included private parking ( own key for entry) good cafeteria

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

private parking

great rooms and parking.

our was big and spacious, comfy beds, and internet/wifi worked like a charm

free parking

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

great breakfast, nice host, easy to find.

breakfast was ok, the surrounding was nice if you search clam and nature.

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

n0 lift - i'm partially disabled. very limited parking although we managed ok.

eventually discovered a bar that

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

clean, pet and child friendly

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.