nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

the pool with a view and free wifi added to our comfort

large & clean swiming pool

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

tooo many kids and very loud at the bar

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

pet friendly, nature

large yard with swimming pool, a lovely view, quiet

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

all as good as expected, except no wifi at all

pool

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

private parking, comfortable bed, decent size room for family with two kids, great customer

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

paid extra because i was traveling with my kids who are 20 years old

the staff was very helpful and was very comfortable and easy parking

excellent parking

lady in reception and running the bar in the evening was excellent

staff was kind, parking was easy

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

good buffet style breakfast

clean, beautiful furnitures, spacious, nice view, great breakfast

free parking

the breakfast was amazing!

the room and bar facilities.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

only significant issue was that the wifi was poor in our room

gym was very small

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

room service is a huge plus

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

also i was pleasantly surprised by the gym

room is comfortable, i enjoyed having a gym at the hotel as well

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

there is staff 24/7 and a bar with snacks

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

it's small hotel with no restaurant, bar only

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

bar could have stayed open longer

good wifi

could not get the hang of how to sign in to wifi

no secure wifi

the kids enjoyed the snooker table

kids were not allowed to use indoor pool

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

excellent gym with very new equipment

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

location, decor, hotel art/design, rooms,staff spa & gym

kids gets free breakfast so that is a great

we travelled with kids, a small playing area could have been nice

room was very big and exceptional for traveling with kids

and seems there are kids that time also they're running in the hallway

great for families and kids, close to tram for connection to metro so getting around was a breeze

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

the location, cleanliness, good wifi and spacious

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

great location. fabulous friendly staff. great bar & restaurant next door.

the addition of the bar next door for a lovely breakfast was also fabulous

wifi was spotty inside the room itself

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

in 5 min walk there is a laundry service, market and parking

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

location and view honesty bar relaxing

room exceptional .breakfast good .location good

no coffee machine - only instant coffee gym tiny

the kitchen wasn t flexible to accommodate kids menu

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

loved everything. except for the bad wifi signal inside the room.

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi was a bit sporadic

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

great wifi signal for the teenagers

friendly staff, also towards our kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

great location with park and playground on the doorstep for kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

de wifi was very slow.

wifi is spotty

wifi was very spotty

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

they had goodies for the kids which was very nice! the location was excellent.

suite perfect for couple with kids or two friends who don't want to share room

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

feels a little expensive for size of room and lack of amenities like gym, etc

hotel, very friendly staff and the bar was fab

staff, from the front desk, to the restaurant, bar, and room service were exceptional

our friends' kids had a great time exploring the space

was poor - food under cooked was returned to kitchen 3 times - whilst the meat section was being re cooked the

wifi very

if your children wish to eat dinner before 8pm your stuck with limited room service options

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

bar did not serve a glass of cava

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

the service was amazing, the breakfast unmissable

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

wifi good

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the family room accommodates two adults and two kids. good location. parking available.

the swimming pool was not for swimming. it looked like a small pool for kids

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

wifi signal could have been stronger.

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids being sick and fighting in the streets outside from 4am until 7am

had a pull out bed for the kids but it was really uncomfortable

no kettle in the room, breakfast too expensive, little kids pay the full price

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

(my rooms is larger than my kids

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

everything was great. kids friendly hotel

the little play area for kids at breakfast was fantastic

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

buffet breakfast was sensational and set my wife and i and the kids up for the day

wifi: free and worked well from our room

not as pet friendly as most other pet friendly hotels

room was as expected for 3 star rating; good wifi

the bed is not comfortable , and the wifi is very bad, it s hard to connect

no food or bar facilities, closed down

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

pet friendly but no area to walk dogs

the gym is outside of the hotel but included in the

breakfast fabulous location close to underground and tram and walking distance to the old town

good wifi

nice clean hotel with free usage of a really good gym down the road.

the wifi coverage was inadequate in the room

no bar or restaurant

easy parking

is smart, clean and comfortable with private parking (ok for motorycles too)

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

easy access, secure parking, comfortable with all we needed

parking was included in the price

wifi wouldn't work in rooms only in the communal area.

the wifi was ok and the room was tidy clean

pet friendly, although with unjustifiable fee

value for money, convenient location and parking

free parking and location is peaceful enough, eventhough the hotel is located just next to the main road

parking in any spanish city is a nightmare and expensive

great rooms and parking.

private parking

our was big and spacious, comfy beds, and internet/wifi worked like a charm

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

parking was free and good

breakfast was nice and personal

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

exceptional location helpful staff excellent breakfast

kind staff good wifi 7 mb download / 10 mb upload

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

felipe at the bar was friendly and professional

great atmosphere in the bar and restaurant

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

coffee was however available at the bar and on demand

being single without kids

had room service as we were tired superb food and pleasant

good bar and restaurant

would love it if they added a gym!

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an