the pool was lovely as well

wifi-room service

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

pet friendly, nature

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

very uncomfortable with little kids

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

we were just waiting inside the hotel since the kids were cold

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

paid extra because i was traveling with my kids who are 20 years old

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

the pool with a view and free wifi added to our comfort

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

the rooms were very comfortable and the pool and garden is very nice

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

beautiful, green location with a lovely pool, amazing rooms

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

great wifi signal for the teenagers

free, on-site, easy parking - super extra amazing

reception and bar staff helpful and polite

check in bar chef xxx great pizza

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

the bar was lively

no food or bar facilities, closed down

room was as expected for 3 star rating; good wifi

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

but you cannot leave the pet alone in the room

allowed early check in

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

wifi connection not monitored at frecuent cuts

wifi ok

great atmosphere in the bar and restaurant

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location is great, quiet, with the big garden, parking and place for barbecue

being single without kids

restaurant food was incredible as was breakfast

great food locations nearby and breakfast, room (suite) and dinner were all

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

easy access, secure parking, comfortable with all we needed

parking was included in the price

internet wifi was unreliable and slow

a gym

the smile and attitude of the staff, reception, bar and housekeeping was impressive

nice coffee lounge and bar and very good restaurant, reasonably priced

well situated to walk to guggenheim and old downtown, exceptional staff and room service

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

very good wifi reception

service, room, breakfast, restaurant and bar and location

the location, the welcoming staff and cleaning room service

good wifi and available parking for a fee

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

my family also really enjoyed spending time in the gym

fast wifi

wifi was very unstable. breakfast was just so so.

high standard of maintenance and great ambience, especially in the ground floor bar area

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

location, gym and roof top bar. room and facilities good. v quiet inner room

amazing location, great staff, comfortable and quiet room, great wifi

fast room service, every request is done in a few minutes

secure parking. room had a balcony. good wifi signal. close to ferry port.

quality in restaurant was poor - had to send fish dish back to kitchen

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

very limited room service menu , food obtained from outside the hotel

satisfactory kitchen and bedrooms

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

great breakfast. great staff. great location to museum.

the same was the breakfast area and the breakfast itself was various and of high quality

gym is quite small but it is really well equipped and it was empty so there was no problem

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

wifi a bit intermittent but no real problem.

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

they put in twin beds for my kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

friendly staff, also towards our kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground

wifi in room apparently due to breakdown but it did last during all our stay

very nice staff, comfortable beds, very clean and modern . bar open 24h

it's small hotel with no restaurant, bar only

room was very big and exceptional for traveling with kids

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

a late check out was 5 per hour also

very comfortable and staff very helpful. pet friendly which was great.

laundry comes next day and not as advised the same day

the fact we arrived sunday the restaurant and bar was closed

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the swimming pool was not for swimming. it looked like a small pool for kids

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

they even had to fun out and buy ice cream for our kids b/c they were out

nothing for kids at the hotel: no food no facilities

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

our friends' kids had a great time exploring the space

room service

everything, would be perfect if they had a pool/spa too

room service meal , menu was limited and food was just ok

the complimentary mini bar was a nice touch

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

kids being sick and fighting in the streets outside from 4am until 7am

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

posh & executive feel that was really nice for the kids to also experience

no kettle in the room, breakfast too expensive, little kids pay the full price

helpful staff made an effort offered a discount on the pet policy - see below

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

no bar or leisure facility

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

not mention the wifi was amazing

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

everything in the room was nice, the play area is excellent for kids.

kids where very disappointed they couldn't swim

great selection and kids loved the breakfast doughnuts

perfect for families; my kids enjoyed the playroom

we had a great time when our sons visited with the grandchildren in the bar and the kids room

suite perfect for couple with kids or two friends who don't want to share room

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

plenty of electrical outlets, wifi

we were travelling with our pet, the hotel staff was so thoughtful as they asked our pet's name before we get

the indoor pool is in the health complex next door, is 20 euros per person, and kids

kids were not allowed to use indoor pool

everything is close by with many kids play areas

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

near facilities even a playground for the kids

kitchen fully equipped

the wifi worked perfectly too

front of house staff seemed a little inexperienced for such a high quality kitchen

gym was sufficient for a light workout

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

late check out always a bonus the double room was on the small side - okay for solo traveller

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

wifi is fast, no problems with the connection

de wifi was very slow.

wifi was very spotty

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

room service food was quite average

bar did not serve a glass of cava

was brilliant, bar area was lovely, staff were amazing

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

the gym was good, when i finally found it!

a short walk to the guggenheim museum in one direction and the old town bar district in the other

not a proper bar to relax in. room looked a bit tired.

nice clean hotel with free usage of a really good gym down the road.

room service took almost an hour

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

choose this hotel online for the parking and the pet friendly option

nice location, pet friendly, parking for motorcycle, friendly staff! ;)

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

the wifi dropped out at times.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

was spatious with fold down bunks for the kids and comfy beds

everything was great. kids friendly hotel

details for the dog and kids.

facilities including the jacuzzi and the dry sauna as well as a small little gym

the breakfast was amazing!

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

clean, beautiful furnitures, spacious, nice view, great breakfast

free parking

the location was very good and they have private parking

underground parking was a bonus and it's free

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

staff were friendly, free parking very

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

very friendly and good price. garage parking for motorbikes.

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

free secure parking

excellent breakfast and good wifi

parking in any spanish city is a nightmare and expensive

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,