very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking ( own key for entry) good cafeteria

location, easy access, secure parking and free of charge , lovely clean room , modern

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good parking arrangement and really nice staff such as andreas and a younger lady at reception

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

to the port , pet friendly , large balcony to the room

a late check out was 5 per hour also

location excellent for ferry stays overnight and pet friendly

the fitness room is disappointing

quality in restaurant was poor - had to send fish dish back to kitchen

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

very limited room service menu , food obtained from outside the hotel

being single without kids

the passing parade of people and pets adds colour to an already colourful location

& wifi didn't work

the staff was great & very nice restaurant/ bar there, too

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the bar was lively

wifi: free and worked well from our room

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

good breakfast , nice room ,great view

the extra plus for the hotel being pet-friendly

easy access, secure parking, comfortable with all we needed

parking was included in the price

maybe in the height of the season, the bar nside the hotel would be open

great atmosphere in the bar and restaurant

allowed early check in

the wifi did not work during the entire stay

no room service, no vending machine and nothing open close to get groceries

parking was difficult with our suv

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

free secure parking

breakfast substantial

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

cafeteria and hotel bar closes early

friendly bar with snack food available

the room and bar facilities.

temperature a little too high and a soap bar would be great in the bathroom

basic bar area

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

a slightly late check out was accommodated and luggage stored until my departure time

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

friendly staff, also towards our kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

pool is rather small - no place to sit while the kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

our kids loved the breakfast

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the family room accommodates two adults and two kids. good location. parking available.

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the swimming pool was not for swimming. it looked like a small pool for kids

breakfast was additional 11 euros and was amazing, it had local products

nice clean hotel with free usage of a really good gym down the road.

electric kettle, ac fully controlable, breakfast nothing special but good

tea / coffee in room insufficient wifi poor

room was lovely, the parking solved a few problems and the breakfast was very good

parking outside especially as we were in a large van

parking is at front of hotel and used by locals so hit and miss for a space

the hotel is on a busy road with car parking in front

bar and restaurant serving good range of food and

wifi didn't work

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

in the hotel is gym 24/7 and wellness and spa

spa was ok but the hammam not hot enough

a limited room service menu.

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

location, gym and roof top bar. room and facilities good. v quiet inner room

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

awesome location, friendly staff, smelled really good, great gym, great products

is no room service during the day or evenings

room was gorgeous. breakfast was very tasty. cocktails were amazing.

great wifi signal for the teenagers

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

free wifi, free coffee service

our friends' kids had a great time exploring the space

no swimming pool for a 5 star hotel poor gym facilities

gym is good

the terrace bar was a nice oasis

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

the bar and the terrace has a nice view on the nervion river

could not get the hang of how to sign in to wifi

everything was excellent , however found the wifi a bit slow

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

wifi average.

we do appreciate that it was pet-friendly, though

ev charger would not work with my means of payment

the bar area a nice place to chill and have a drink

room service was prompt and absolutely delicious, and the location couldn t be better just a

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

no residents bar once it is closed

plus great wifi in

also i was pleasantly surprised by the gym

suite perfect for couple with kids or two friends who don't want to share room

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

we travelled with kids, a small playing area could have been nice

and seems there are kids that time also they're running in the hallway

and what i absolutely loved is the surprise kit for the kids

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

also good wifi (up to 120mbps)

asked for laundry service and reception informed me to leave the plastic bag in my room

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

nothing for kids at the hotel: no food no facilities

they even had to fun out and buy ice cream for our kids b/c they were out

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

whole experience from early check in, car parking which was essential and sub-basement

the wifi wasn t great

no noises from the outside, good wifi reception. overall everything was ok.

wifi is reliable

the gym (although basic) in the basement is nice esp after having the delicious meals

room service available, brakfast very tasty and a restaurant within the same building

good restaurant, more than adequate gym, friendly staff

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

the wifi was unstable and randomly dropped connection. really only complaint.

staff was friendly and room service meant that my bed was cleaned very quickly.

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

the wifi was poor and the connection dropped many times

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

great location, very clean. excellent wifi. helpful staff.

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

hotel bar is lovely, and used by locals too

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

expensive add on fee for the pet

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

bar did not serve a glass of cava

also the prices at their bar were very high

the rooftop pool area needs a bar close by to serve drinks.

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

the service was amazing, the breakfast unmissable

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

the wifi dropped out at times.

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

near facilities even a playground for the kids

the location, cleanliness, good wifi and spacious

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

kids were not allowed to use indoor pool

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

it was hot when we visited, so the small pool was very welcome

pool

nice kitchen to share for making food. swimming pool!

parking place was extremely dirty due to the rain

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the little play area for kids at breakfast was fantastic

details for the dog and kids.

was spatious with fold down bunks for the kids and comfy beds

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

paid extra because i was traveling with my kids who are 20 years old

we were just waiting inside the hotel since the kids were cold

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

my kids would've appreciated internet tv. ;)

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

reception and bar staff helpful and polite

the wifi (without password) worked though i had to go back down and ask about it

clean, free parking and less than 10 minutes to the airport

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

check in bar chef xxx great pizza

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast very good and plentiful. excellent shower and effective aircon

had breakfast for 5 euros each that was good too

breakfast was good and all fresh

breakfast was basic but good

ordered room service and staff only too pleased to help

the staff were super friendly and helpful (even searching out a bar so i could watch the rugby)

wifi scratchy and buffering too much at certain times

the wifi in the room was slow.

breakfast was excellent the bar was excellent overall a very enjoyable stay

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant