breakfast was good and the freshly squeezed orange juice was

breakfast very good and plentiful. excellent shower and effective aircon

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was basic but good

modern, immaculately clean, basement parking, breakfast available - and excellent staff

the staff were super friendly and helpful (even searching out a bar so i could watch the rugby)

30 for meals or whether room service should be used

the washing machines is do it yourself in a laundry 10 min walk.

proximity to beach. clean and spacious room. access to room service.

the bar downstairs is a bit plain looking - could do with a renovation maybe

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

no wifi in bedroom vegetarian option very very limited but they tried!

road, parking could be an issue

wifi didn't work

no wifi in room

staff, very clean room, wifi worked perfectly

good parking arrangement and really nice staff such as andreas and a younger lady at reception

location, easy access, secure parking and free of charge , lovely clean room , modern

nice little bar and restaurant

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

the hotel wifi was fast and everything worked well

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

it was okay.. nothing really special about it, we used the gym once it was a nice area

wifi ok

the wifi did not work during the entire stay

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

no wifi on the first floor

felipe at the bar was friendly and professional

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

poor room service

the pet bed, food and bowls were an excellent idea

sandwiches, crisps etc, on offer at bar and restaurant

location and bar / restaurant

fabulous location, beautiful room, clean, great bar area and terrace

is being refurbished so no bar or kitchen facilities

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

the staff were friendly and despite the global wifi meltdown checked us in efficiently

good location. free parking. swimming pool. great staff.

wifi connection did not reach the room

parking

swimming pool

swimming pool, staff, nice walk to town

being single without kids

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

delicious breakfast, excellent restaurant

would love it if they added a gym!

bar service slow

simple breakfast in soothing garden

great location on the camino; wonderful breakfast; fast laundry service.

i saw the water dropping from the seeling in the bar during the rain

currently tired looking though bed comfortable no in room coffee /tea making facilities, mini bar

good location. nice bar area. staff friendly.

wifi didn t work

i also liked the small breakfast buffet and the dinner i had

very dated pool closed and filthy with empty bottles floating in it. breakfast very limited

had a big balcony with a lovely view of the sea and the neighbourhood quiet time of year, so the bar man in the

great wifi signal for the teenagers

but you cannot leave the pet alone in the room

not as pet friendly as most other pet friendly hotels

there was zero wifi connectivity, even though this was advertised

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

unreliable wifi

good breakfast

very friendly and good price. garage parking for motorbikes.

parking

breakfast substantial

underground car parking and nice walks around area

everything in the room was nice, the play area is excellent for kids.

perfect for families; my kids enjoyed the playroom

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

on-site parking was safe and secure

parking at metro easy and cheap

parking was a challenge she the restaurant was open.

good location for ferry ports or general area, easy parking

nice clean hotel with easy access and parking. nice room. good breakfast.

activities - the indoor pool was small but warm and great for our kids to play in as it was so quiet there was

gym need o be renovated

still, having your own kitchenette was helpful for this

restaurant not open for dinner. bar food and breakfast over priced

washing no machine meant we could get laundry done

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

there appears to be a room service menu but no way to order as reception does not answer calls

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

pool is rather small - no place to sit while the kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

our kids loved the breakfast

kids being sick and fighting in the streets outside from 4am until 7am

posh & executive feel that was really nice for the kids to also experience

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

had a pull out bed for the kids but it was really uncomfortable

the swimming pool was not for swimming. it looked like a small pool for kids

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

the gym is not located at the property. this should be advised in the property description.

room service was excellent

nice clean hotel with free usage of a really good gym down the road.

no kettle in the room , had to ask for a corkscrew. gym off site

breakfast brunch was worth it for each day

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

requested a cot which we got in the room but also received a baby bath and kids pack

great breakfast. great staff. great location to museum.

spa was ok but the hammam not hot enough

many little presents for parents and kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

excellent gym with very new equipment

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

location, gym and roof top bar. room and facilities good. v quiet inner room

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

wifi a bit intermittent but no real problem.

our friends' kids had a great time exploring the space

partner hoped there would be a swimming pool

lack of swimming pool but nice little gym

united match in the bar as i am an avid football fan

everything, would be perfect if they had a pool/spa too

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

could not get the hang of how to sign in to wifi

service, room, breakfast, restaurant and bar and location

hotel staff was very kind and helpful, also our pet felt welcome

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

no gym

the bar area a nice place to chill and have a drink

pet fees 25 per day

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

they even allowed me access to their gym shower off-hours because i flew

wifi signal is unstable. breakfast can be improved.

room is comfortable, i enjoyed having a gym at the hotel as well

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

suite perfect for couple with kids or two friends who don't want to share room

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

and seems there are kids that time also they're running in the hallway

parking is few minutes from the hotel pet are not allowed in the room alone

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

asked for laundry service and reception informed me to leave the plastic bag in my room

the wifi worked well

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

they even had to fun out and buy ice cream for our kids b/c they were out

to separate us into separate floors which was disappointing as we were no longer next to my kids

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

location and two interconnecting rooms we wonderful for the kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

breakfast is fine and the wifi was good

clean, warm, quiet with great wifi

whole experience from early check in, car parking which was essential and sub-basement

the lack of bar service.

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

quite expensive, and would like to have option for glass of wine in the room service not all full

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

the gym (although basic) in the basement is nice esp after having the delicious meals

wifi was

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

great location in the old town. great sized rooms and breakfast was fantastic

the wifi was unstable and randomly dropped connection. really only complaint.

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

given that we were with small kids, this was a huge hazard

wifi is painful, it logs on and off every couple of hours and i have to restart laptop multiple

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

de wifi was very slow.

wifi is spotty

wifi was very spotty

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

wifi can be patchy

good fast wifi

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

wifi was spotty inside the room itself

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

choose this hotel online for the parking and the pet friendly option

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

was brilliant, bar area was lovely, staff were amazing

the service was amazing, the breakfast unmissable

breakfast delicious

somehow, even the breakfast is first rate

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

location, friendly staff, fast and reliable wifi

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

wifi signal is very week in some rooms, the only place where i could connect was in the hall

playground nearby if your kids are bored

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the kids enjoyed the snooker table

everything was great. kids friendly hotel

buffet breakfast was sensational and set my wife and i and the kids up for the day

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the little play area for kids at breakfast was fantastic