the location on the river was very good and the wifi worked very well.

fabulous location, beautiful room, clean, great bar area and terrace

location and bar / restaurant

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

safe, bar fridge and espresso maker with pods

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

i have never had bad coffee in a bar or restaurant in spain so it should be

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

location. pet friendly

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

being single without kids

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

restaurant was great. the staff was quite friendly and helpful. room service was very good.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

the location was very good and they have private parking

good wifi signal

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

breakfast was a good quality

felipe at the bar was friendly and professional

wifi connection not monitored at frecuent cuts

the wifi did not work during the entire stay

no room service, no vending machine and nothing open close to get groceries

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

wifi: free and worked well from our room

wifi connection very bad. we could ear everything from the rooms next to ours.

the charge 11 euros a night per pet. complete rip off.

easy access, secure parking, comfortable with all we needed

parking was included in the price

everything in the room was nice, the play area is excellent for kids.

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

underground car parking and nice walks around area

parking

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

breakfast good

breakfast substantial

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

basic bar area

the room and bar facilities.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

great wifi signal for the teenagers

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

friendly staff, also towards our kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

they put in twin beds for my kids

posh & executive feel that was really nice for the kids to also experience

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

no kettle in the room, breakfast too expensive, little kids pay the full price

kids being sick and fighting in the streets outside from 4am until 7am

(my rooms is larger than my kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

really liked how welcomed we were with our pet in the hotel

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the family room accommodates two adults and two kids. good location. parking available.

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the swimming pool was not for swimming. it looked like a small pool for kids

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

very expensive, no in house options for lunch or dinner, except for a very limited room service

excellent location and fantastic breakfast

room was gorgeous. breakfast was very tasty. cocktails were amazing.

spa was not easy to reach, warm red wine at the bar

is no room service during the day or evenings

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

the breakfast also served from this area was the best we had in our travels throughout spain and

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

proper wifi and air conditioning were great

wifi was free, but weak, for emails okay

location not great, expensive (but there was a conference on) and poor bar area

the gym is outside of the hotel but included in the

the gym was good, when i finally found it!

room service was excellent

a short walk to the guggenheim museum in one direction and the old town bar district in the other

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

good wifi and available parking for a fee

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

garage parking was expensive but included ev charging

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

wifi-room service

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice kitchen to share for making food. swimming pool!

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

our friends' kids had a great time exploring the space

location, staff, breakfast,gym

no swimming pool for a 5 star hotel poor gym facilities

the garage was well managed and room service timely and

recently the breakfast variety is becoming less and less.

gym was tiny with only a few machines squeezed in.

slow wifi, old furniture

wifi in the room was not consistent, really poor

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

good gym

wifi!

wonderful staff great kitchen, very roomy only drawbacks: no a/c, which i knew in advance and the wifi was a

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

great for families and kids, close to tram for connection to metro so getting around was a breeze

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

suite perfect for couple with kids or two friends who don't want to share room

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

wifi is blocking certain network services without giving you upfront or during usage a warning

also good wifi (up to 120mbps)

i had to work for a while and the wifi was good

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

convenient location. spacious room for family with 2 small kids.

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

the kitchen wasn t flexible to accommodate kids menu

to separate us into separate floors which was disappointing as we were no longer next to my kids

they even had to fun out and buy ice cream for our kids b/c they were out

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

small bar and lounge area

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there was no wine in the bar the first night, but then they

no noises from the outside, good wifi reception. overall everything was ok.

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

bar was nice for a nightcap on the way home at night

quite expensive, and would like to have option for glass of wine in the room service not all full

great room, free upgrade and free late check out. i really recommend this place.

the restaurant and bar were great, service and food outstanding

late check out always a bonus the double room was on the small side - okay for solo traveller

we were just waiting inside the hotel since the kids were cold

paid extra because i was traveling with my kids who are 20 years old

very uncomfortable with little kids

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

private parking, comfortable bed, decent size room for family with two kids, great customer

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

good location in old town of the city (casco viejo), spacious and comfortable room, delicious breakfast with

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

gym available and no alternative was offered to me when informing about it

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the bed was very comfortable and the airco (and wifi) worked very well

in 5 min walk there is a laundry service, market and parking

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

not mention the wifi was amazing

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

wifi was spotty inside the room itself

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi was very spotty

de wifi was very slow.

wifi is spotty

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

at night, it was quiet and we had excellent wifi

pet friendly hotel

breakfast was exceptional

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

breakfast wonderful, the whole experience at this hotel was first class, 5 star

the service was amazing, the breakfast unmissable

great wifi

wifi was non-existent - two possible points but very weak signals to both the location is alongside

bar and restaurant serving good range of food and

easy to find,easy parking good 1 night to catch ferry

wifi didn't work

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

location, friendly staff, fast and reliable wifi

wifi good

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

kids were not allowed to use indoor pool

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

the little play area for kids at breakfast was fantastic

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

loved the little play corner for kids in the restaurant where breakfast was served

wifi wants great but that s ok for the level of all other services

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

excellent parking

the staff was very helpful and was very comfortable and easy parking

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

tooo many kids and very loud at the bar

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

large & clean swiming pool

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was basic but good

our dog was allowed in the breakfast area, not always the case

front desk employees, great room with super comfy bed, amazing and relaxing shower, our pet was super welcomed

didn't have breakfast. but did have free coffee. excellent.

wifi was not working in our room but available in the lobby.

wifi scratchy and buffering too much at certain times

we had an end-of-the-hallway room and the wifi was a little slow

wifi in room was poor

the advertised room service was not available..

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes