private parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

everything is close by with many kids play areas

the indoor pool is in the health complex next door, is 20 euros per person, and kids

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

was spatious with fold down bunks for the kids and comfy beds

buffet breakfast was sensational and set my wife and i and the kids up for the day

the little play area for kids at breakfast was fantastic

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

the location, cleanliness, good wifi and spacious

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi was easy to use and good signal

the wifi dropped out at times.

wifi signal is very week in some rooms, the only place where i could connect was in the hall

also the prices at their bar were very high

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast delicious

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

hotel is adequate and wifi spotty during the am

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

very good wifi, airco and shower pressure

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

great location, very clean. excellent wifi. helpful staff.

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi was very spotty

wifi is spotty

de wifi was very slow.

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

location and great breakfast!

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

got an early check in and best room

gym & leisure facilities

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location is great, quiet, with the big garden, parking and place for barbecue

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

whole experience from early check in, car parking which was essential and sub-basement

no noises from the outside, good wifi reception. overall everything was ok.

the staff very helpfull, there is a bar open 24h highly recommended

the internet ( wifi ) never worked

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

the kitchen wasn t flexible to accommodate kids menu

to separate us into separate floors which was disappointing as we were no longer next to my kids

convenient location. spacious room for family with 2 small kids.

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

helpful staff made an effort offered a discount on the pet policy - see below

wifi wasn t working

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

and what i absolutely loved is the surprise kit for the kids

and seems there are kids that time also they're running in the hallway

room was very big and exceptional for traveling with kids

clean, free parking and less than 10 minutes to the airport

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

wifi wants great but that s ok for the level of all other services

great bar serving very reasonably priced food

check in bar chef xxx great pizza

they had goodies for the kids which was very nice! the location was excellent.

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

there was no room service menu although there was room service available

hotel is good value for money. clean, silent, nice staff, good wifi.

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

the various restaurants the location the room service

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

only remark would be if they mentioned the additional pet charge on booking

internet wifi was unreliable and slow

our friends' kids had a great time exploring the space

the terrace bar was a nice oasis

lack of swimming pool but nice little gym

disappointed gym / spa facilities not open but understandable in covid times.

great location, great breakfast and great service

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

garage parking was expensive but included ev charging

brand new, spotless clean, fats wifi, very friendly and supportive personnel

could not get the hang of how to sign in to wifi

limited menu (in the restaurant and in room service) but absolutely no complaints about the quality of the food

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

also very clean, room service daily

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

many little presents for parents and kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

the terrace bar on the seventh floor was a great place for an pre dinner drink and

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

room was gorgeous. breakfast was very tasty. cocktails were amazing.

breakfast was perfect, especially the guggenheim museum view

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

gym could have been better equipped. spa relatively expensive.

no coffee machine - only instant coffee gym tiny

we had a lovely stay ,dine over in the old town lots of bars and restaurants

breakfast was great with a big choice beautifully presented

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

location not great, expensive (but there was a conference on) and poor bar area

room service was excellent

not a proper bar to relax in. room looked a bit tired.

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

kids being sick and fighting in the streets outside from 4am until 7am

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

(my rooms is larger than my kids

our kids loved the breakfast

had a pull out bed for the kids but it was really uncomfortable

they put in twin beds for my kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

friendly staff, also towards our kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

great location with park and playground on the doorstep for kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

wifi

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

very uncomfortable with little kids

paid extra because i was traveling with my kids who are 20 years old

close to bars, restaurants, and shops

clean, pet and child friendly

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

n0 lift - i'm partially disabled. very limited parking although we managed ok.

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

we were 2 families meeting-up with 3 kids under

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

plenty of on-site secure parking

parking very secure

kitchen was a little cram but that was not a major issue

secure parking onsite

location is in a quiet area, offers free parking and has a big inside garden to hang out

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

the room and bar facilities.

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

easy access, secure parking, comfortable with all we needed

parking was included in the price

no children's menu/not much for kids to eat

everything in the room was nice, the play area is excellent for kids.

great selection and kids loved the breakfast doughnuts

we had a great time when our sons visited with the grandchildren in the bar and the kids room

perfect for families; my kids enjoyed the playroom

the spa were closed in the weekdays

great buffet for breakfast

this hotel, superb breakfast, lovely big room and a bathroom with bath and shower, perfect stay

spa facilities, good value for money

the spa was very good.

pool

it was hot when we visited, so the small pool was very welcome

wifi-room service

no warning that parking in allocated parking on grass would be a mud bath overnight due to heavy rain when

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

the staff were very helpful and the breakfast was good

very friendly and good price. garage parking for motorbikes.

breakfast good

excellent breakfast and good wifi

breakfast was ok, the surrounding was nice if you search clam and nature.

clean, beautiful furnitures, spacious, nice view, great breakfast

breakfast was lovely and staff were very helpful

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

unreliable wifi

bar & restaurant in building, so all convenient

there was zero wifi connectivity, even though this was advertised

the bar was lively

no food or bar facilities, closed down

the pool with a view and free wifi added to our comfort

the pool with a view and free wifi added to our comfort

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

quiet easy parking, friendly owner couple

was a great convinient location for our travel, including parking

wifi did not work, more like staying in a home than in a hotel, little soundproofing between rooms

good parking

wifi great, beds comfy

the fitness room is disappointing

great location, friendly staff, nice meal in the bar and a very comfortable bed

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

satisfactory kitchen and bedrooms

is being refurbished so no bar or kitchen facilities

central location with good bar and pintxos. good value

osed sundays)

the bar downstairs was brilliant, just loved it

there's a bar beneath with tasty bar snacks

nice staff in the bar and reception. nice quiet hotel.

being single without kids

loved the bar restaurant area which was full of locals

position, staff and high quality of the hotel. super pet friendly

the staff was great & very nice restaurant/ bar there, too

restaurant was great. the staff was quite friendly and helpful. room service was very good.

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

good wifi signal

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

liked the staff, location, food, bar and excellent bedroom

the location was very good and they have private parking

underground secure and free parking

was 12,5 extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

no room service which would have been an added bonus