i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

hotel location, cleaning wifi

really, could have done with more staff on in the evning to cope with the bar and restaurant

location. pet friendly

to the port , pet friendly , large balcony to the room

secure parking. room had a balcony. good wifi signal. close to ferry port.

wifi was good and easy to access

is being refurbished so no bar or kitchen facilities

safe, bar fridge and espresso maker with pods

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

being single without kids

position, staff and high quality of the hotel. super pet friendly

breakfast was very continental but tasty

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

restaurant was great. the staff was quite friendly and helpful. room service was very good.

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

was 12,5€ extra pax and 7) for kids

pet bed and bowls provided by hotel

no room service, no vending machine and nothing open close to get groceries

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

maybe in the height of the season, the bar nside the hotel would be open

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

wifi did not get to our room. a/c only blew out hot air.

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

liked the staff, location, food, bar and excellent bedroom

staff were friendly, free parking very

underground parking was a bonus and it's free

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

wifi: free and worked well from our room

wifi connection very bad. we could ear everything from the rooms next to ours.

the charge 11 euros a night per pet. complete rip off.

everything in the room was nice, the play area is excellent for kids.

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

underground car parking and nice walks around area

parking

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

breakfast good

breakfast substantial

great wifi signal for the teenagers

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

basic bar area

the room and bar facilities.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

friendly staff, also towards our kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

they put in twin beds for my kids

great atmosphere in the bar and a choice of breakfast goodies

the staff in the bar were so kind and helpful

no frills option, very clean and friendly good bar and restaurant attached quiet at

good wifi

there is a bar and restaurant in the hotel, and the food was great

kids being sick and fighting in the streets outside from 4am until 7am

(my rooms is larger than my kids

had a pull out bed for the kids but it was really uncomfortable

posh & executive feel that was really nice for the kids to also experience

our kids loved the breakfast

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

good wifi

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

pool

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

all as good as expected, except no wifi at all

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

fantastic location and views friendly staff beautiful room and the spa was great

spa was ok but the hammam not hot enough

the breakfast was varied and delicious

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

wifi connection was bad

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

art in public areas, gym, roof terrace

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room service food

breakfast was additional 11 euros and was amazing, it had local products

room service took almost an hour

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

the wifi coverage was inadequate in the room

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

very good wifi reception

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

many little presents for parents and kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

our friends' kids had a great time exploring the space

recently the breakfast variety is becoming less and less.

v slow wifi.

partner hoped there would be a swimming pool

swimming pool

limited fruits at breakfast; cold at reception area; small gym

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

hotel staff was very kind and helpful, also our pet felt welcome

room service is a huge plus

warm welcome & unexpected early check in. good breakfast

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

so the only thing i'll say is that the gym was unavailable

great value and a well equipped gym too

wifi!

room was very big and exceptional for traveling with kids

and seems there are kids that time also they're running in the hallway

and what i absolutely loved is the surprise kit for the kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

suite perfect for couple with kids or two friends who don't want to share room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

location and two interconnecting rooms we wonderful for the kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

asked for laundry service and reception informed me to leave the plastic bag in my room

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

bright and clean room and bathroom with very fast wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

the kitchen wasn t flexible to accommodate kids menu

convenient location. spacious room for family with 2 small kids.

they even had to fun out and buy ice cream for our kids b/c they were out

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

clean room, comfortable bed, wifi.

wifi in room apparently due to breakdown but it did last during all our stay

the wifi wasn t great

wifi is reliable

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

we were just waiting inside the hotel since the kids were cold

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

paid extra because i was traveling with my kids who are 20 years old

late check out always a bonus the double room was on the small side - okay for solo traveller

fantastic location. early check in. complimentary drinks.

quite expensive, and would like to have option for glass of wine in the room service not all full

24 hour gym was really helpful after eating so much pintxos

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

helpful staff good gym great view of river

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

great location. fabulous friendly staff. great bar & restaurant next door.

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

wifi signal could have been stronger.

at night, it was quiet and we had excellent wifi

somehow, even the breakfast is first rate

bar did not serve a glass of cava

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

the service was amazing, the breakfast unmissable

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

location, friendly staff, fast and reliable wifi

wifi good

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

kids were not allowed to use indoor pool

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the indoor pool is in the health complex next door, is 20 euros per person, and kids

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

the little play area for kids at breakfast was fantastic

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

loved the little play corner for kids in the restaurant where breakfast was served

wifi wants great but that s ok for the level of all other services

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

excellent parking

the staff was very helpful and was very comfortable and easy parking

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

we were 2 families meeting-up with 3 kids under

plus the pool was amazing for the kids specially in a rainy day

tooo many kids and very loud at the bar

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

breakfast amazing

modern, immaculately clean, basement parking, breakfast available - and excellent staff

our dog was allowed in the breakfast area, not always the case

breakfast was good and the freshly squeezed orange juice was

had breakfast for 5 euros each that was good too

mini bar not replenished.

wifi in room was poor

wifi was not working in our room but available in the lobby.

spacious room and room service

the wifi in the room was slow.

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant