the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

pet friendly

the room was a good size and the wifi was fast too

being single without kids

breakfast was really good value for money

i had a pet friendly room which opened onto a little terrace which was perfect

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

good bar and restaurant

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

wifi was not good enough to support streaming or downloading tv shows

to the port , pet friendly , large balcony to the room

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

secure parking. room had a balcony. good wifi signal. close to ferry port.

sandwiches, crisps etc, on offer at bar and restaurant

high-speed wifi very nice personnell complimentary coffee machine in the

fabulous location, beautiful room, clean, great bar area and terrace

the fitness room is disappointing

great wifi signal for the teenagers

no mini-bar in the room the wifi in the room was very bad

the bed is not comfortable , and the wifi is very bad, it s hard to connect

laundry bill was expensive

bar & restaurant in building, so all convenient

there was zero wifi connectivity, even though this was advertised

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

nice little bar and restaurant

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

the hotel has an underground car park (max headroom 1

liked the staff, location, food, bar and excellent bedroom

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

the room and bar facilities.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

away from the car as i reversed around all the other cars that had arrived after me (no set parking lot, but a

pet friendly, nature

pool gardens fact that it was very very dog friendly . house location

good car parking with underground and surface parking

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

free parking on premises

excellent breakfast and good wifi

breakfast substantial

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

my kids would've appreciated internet tv. ;)

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

paid extra because i was traveling with my kids who are 20 years old

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

pool is rather small - no place to sit while the kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

great location with park and playground on the doorstep for kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

(my rooms is larger than my kids

kids being sick and fighting in the streets outside from 4am until 7am

our kids loved the breakfast

posh & executive feel that was really nice for the kids to also experience

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

in the hotel is gym 24/7 and wellness and spa

location and view honesty bar relaxing

cute spa set up and good looking gym even though i didn't use it

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

in addition charge 4 eur for each room service

breakfast was perfect, especially the guggenheim museum view

we loved breakfast on the terrace (it was a bit expensive but worth it)

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

wifi is not so good (6 floor) and the breakfast could have more variety.

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

massive (for hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

hotel wifi not great but he had trouble with my own plan

brand new, spotless clean, fats wifi, very friendly and supportive personnel

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

pet fee was the highest i've ever experienced: 25 per night

room service is a huge plus

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

also, the floor is covered with carpet which is not exactly up to date nowadays anymore

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi was a bit slow.

great value and a well equipped gym too

good gym

our friends' kids had a great time exploring the space

partner hoped there would be a swimming pool

lack of swimming pool but nice little gym

united match in the bar as i am an avid football fan

everything, would be perfect if they had a pool/spa too

the breakfast is exceptional, and the staff is very friendly and welcoming

the gym is outside of the hotel but included in the

tea / coffee in room insufficient wifi poor

no kettle in the room , had to ask for a corkscrew. gym off site

room service food

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

room was very big and exceptional for traveling with kids

and seems there are kids that time also they're running in the hallway

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

breakfast is fine and the wifi was good

the wifi wasn t great

clean room, comfortable bed, wifi.

the lack of bar service.

suite perfect for couple with kids or two friends who don't want to share room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

they had goodies for the kids which was very nice! the location was excellent.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

easy parking

parking outside especially as we were in a large van

no wifi in bedroom vegetarian option very very limited but they tried!

staff, very clean room, wifi worked perfectly

great simple hotel with excellent comfortable rooms, hot water, wifi

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

also good wifi (up to 120mbps)

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

parking is few minutes from the hotel pet are not allowed in the room alone

i had to work for a while and the wifi was good

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

convenient location. spacious room for family with 2 small kids.

nothing for kids at the hotel: no food no facilities

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

to separate us into separate floors which was disappointing as we were no longer next to my kids

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

nice gym for the training and good restaurant for the dinner

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the bed was very comfortable and the airco (and wifi) worked very well

no bar or leisure facility

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

pet friendliest hotel we have ever stayed

wifi is just ok.

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

wifi was

the bar onsite was fantastic and the bar tender provided such wonderful service

the restaurant and bar were great, service and food outstanding

got an early check in and best room

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

tooo many kids and very loud at the bar

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi was very spotty

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

hotel is adequate and wifi spotty during the am

charge and extra 13 euros per night for pets, which is not advertised when booking, so beware

the service was amazing, the breakfast unmissable

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

bar did not serve a glass of cava

somehow, even the breakfast is first rate

also the prices at their bar were very high

playground nearby if your kids are bored

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

reception and bar staff helpful and polite

free, on-site, easy parking - super extra amazing

lady in reception and running the bar in the evening was excellent

friendly people. nice comfy room. parking space.

free parking

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

wifi was easy to use and good signal

the wifi dropped out at times.

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

everything is close by with many kids play areas

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

buffet breakfast was sensational and set my wife and i and the kids up for the day

details for the dog and kids.

loved the little play corner for kids in the restaurant where breakfast was served

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

beautiful, green location with a lovely pool, amazing rooms

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

the rooms were very comfortable and the pool and garden is very nice

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

spacious room and room service

breakfast was excellent the bar was excellent overall a very enjoyable stay

the washing machines is do it yourself in a laundry 10 min walk.

would be nice if they had a lounge/bar area with more subdued lighting

proximity to beach. clean and spacious room. access to room service.

our dog was allowed in the breakfast area, not always the case

modern, immaculately clean, basement parking, breakfast available - and excellent staff

front desk employees, great room with super comfy bed, amazing and relaxing shower, our pet was super welcomed

breakfast very good and plentiful. excellent shower and effective aircon

breakfast was good and the freshly squeezed orange juice was