staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

the kids enjoyed the snooker table

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi good

wifi was easy to use and good signal

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

also the prices at their bar were very high

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast delicious

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

of parking, price of pet (both 15 euros wtf), that place wasn 100% clean, room was noisey and beds too

hotel is adequate and wifi spotty during the am

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi was very spotty

wifi is fast, no problems with the connection

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

very good wifi, airco and shower pressure

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

there was no laundry bag

no bar or leisure facility

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

location and great breakfast!

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

got an early check in and best room

gym & leisure facilities

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground

the internet ( wifi ) never worked

wifi in room apparently due to breakdown but it did last during all our stay

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

convenient location. spacious room for family with 2 small kids.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

wifi is blocking certain network services without giving you upfront or during usage a warning

helpful staff made an effort offered a discount on the pet policy - see below

wifi was a bit sporadic

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

they had goodies for the kids which was very nice! the location was excellent.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

room was very big and exceptional for traveling with kids

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

kids gets free breakfast so that is a great

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

it comes with a good wifi connection, i was able to join a conference call without problems during my stay

wifi was a bit slow.

junior suite perfect for a family (two kids)

warm welcome & unexpected early check in. good breakfast

gym equipment was very old

facilities were excellent and i loved the gym

the smile and attitude of the staff, reception, bar and housekeeping was impressive

very comfortable room, quick friendly service. restaurant & room service very good.

our friends' kids had a great time exploring the space

really good gym, considering it is a hotel gym

room service meal , menu was limited and food was just ok

disappointed gym / spa facilities not open but understandable in covid times.

disappointed gym / spa facilities not open but understandable in covid times.

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

hotel wifi not great but he had trouble with my own plan

good wifi and available parking for a fee

room service was delicious and good value for money

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

check in late cleaning perfect late check out

art in public areas, gym, roof terrace

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

is no room service during the day or evenings

spa was not easy to reach, warm red wine at the bar

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

good wifi

breakfast was additional 11 euros and was amazing, it had local products

nice clean hotel with free usage of a really good gym down the road.

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

breakfast fabulous location close to underground and tram and walking distance to the old town

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

spa was ok but the hammam not hot enough

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

had a pull out bed for the kids but it was really uncomfortable

(my rooms is larger than my kids

our kids loved the breakfast

posh & executive feel that was really nice for the kids to also experience

friendly staff, also towards our kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

great location with park and playground on the doorstep for kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

wifi

great attention for kids

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

friendly people. nice comfy room. parking space.

clean, free parking and less than 10 minutes to the airport

excellent parking

the staff was very helpful and was very comfortable and easy parking

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

very uncomfortable with little kids

paid extra because i was traveling with my kids who are 20 years old

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

we were 2 families meeting-up with 3 kids under

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

plus the pool was amazing for the kids specially in a rainy day

tooo many kids and very loud at the bar

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

cafeteria and hotel bar closes early

basic bar area

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

friendly bar with snack food available

of the bedroom is a kids bedroom with bed for kids

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

parking space in nearby garage - essential if you have car

easy access, secure parking, comfortable with all we needed

parking was included in the price

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

no children's menu/not much for kids to eat

great selection and kids loved the breakfast doughnuts

kids where very disappointed they couldn't swim

free parking on premises

good breakfast

free secure parking

underground car parking and nice walks around area

very friendly and good price. garage parking for motorbikes.

no mini-bar in the room the wifi in the room was very bad

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

wifi connection very bad. we could ear everything from the rooms next to ours.

laundry bill was expensive

unreliable wifi

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

eventually discovered a bar that

n0 lift - i'm partially disabled. very limited parking although we managed ok.

large yard with swimming pool, a lovely view, quiet

pool gardens fact that it was very very dog friendly . house location

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice kitchen to share for making food. swimming pool!

parking place was extremely dirty due to the rain

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

parking very secure

location is in a quiet area, offers free parking and has a big inside garden to hang out

gated and safe parking in front of the house

good place, clean good wifi, room is clean.

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

very limited room service menu , food obtained from outside the hotel

fabulous location, beautiful room, clean, great bar area and terrace

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

being single without kids

great food locations nearby and breakfast, room (suite) and dinner were all

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

good bar and restaurant

breakfast was ok, the surrounding was nice if you search clam and nature.

facilities including the jacuzzi and the dry sauna as well as a small little gym

breakfast was lovely and staff were very helpful

free parking

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

beautiful, green location with a lovely pool, amazing rooms

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

really, could have done with more staff on in the evning to cope with the bar and restaurant

for late check out only 5 per hour up til 5pm if required

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

done by your pets - never had to do this before an extra 10 for each dog charged offered room service but

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

underground secure and free parking

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

secure parking excellent

the hotel has an underground car park (max headroom 1

spa facilities, good value for money

breakfast is limited with few vegan options

lack of water and breakfast only average

the spa were closed in the weekdays

bedroom very hot, without ac basic breakfast

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

was 12,5 extra pax and 7) for kids

the breakfast is very good there.

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

felipe at the bar was friendly and professional

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

wifi ok

maybe in the height of the season, the bar nside the hotel would be open

wifi connection not monitored at frecuent cuts

great wifi signal for the teenagers