attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

there was a bar where pastries and sandwiches could be bought, but there should be more choice

clean, pet and child friendly

close to bars, restaurants, and shops

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

plenty of on-site secure parking

location is in a quiet area, offers free parking and has a big inside garden to hang out

kitchen facilities good, secure location, comfortable bed

kitchen was a little cram but that was not a major issue

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

private parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

also, the place runs amok with kids, screaming, yelling, running, inside and out

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

they reopened the bar late at night so we could get a welcome nightcap on our return

just soaking in the feel of the nature the room was cleaned daily, very big with a clean bathroom parking was

wifi did not work, more like staying in a home than in a hotel, little soundproofing between rooms

good parking

quiet easy parking, friendly owner couple

wifi great, beds comfy

parking outside property. this was the only negative point.

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

there is no parking on site

secure parking for our motorbikes and member of staff was excellent

host was very friendly. parking nearby. the area is beautiful.

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

the spa was very good.

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

great buffet for breakfast

spa closes at 18.30. most of the rooms without bath.

central location with good bar and pintxos. good value

the bar downstairs was brilliant, just loved it

there's a bar beneath with tasty bar snacks

nice staff in the bar and reception. nice quiet hotel.

the bar underneath does great pinchos and the staff are really friendly

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

great bar serving very reasonably priced food

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15

the wifi (without password) worked though i had to go back down and ask about it

parking is easy, check in was smooth

excellent parking

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

breakfast was lovely and staff were very helpful

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

the breakfast was amazing!

free parking

wifi quality was a little poor, maybe it was just in my room.

parking is available near the hotel and there is a kitchen/bar downstairs

the kids enjoyed the snooker table

the indoor pool is in the health complex next door, is 20 euros per person, and kids

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

kids were not allowed to use indoor pool

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

details for the dog and kids.

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

breakfast nice but nothing special not easy to find someone to ask questions and get

laundry option would be great too

house is right on the highway, so when you re relaxing by the pool or in your room, you might hear some noise

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

kitchen fully equipped

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

plus the pool was amazing for the kids specially in a rainy day

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

we were 2 families meeting-up with 3 kids under

parking was free and good

breakfast was nice and personal

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

the wifi dropped out at times.

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we always found free parking space near the funicular

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

was brilliant, bar area was lovely, staff were amazing

also the prices at their bar were very high

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

the rooftop pool area needs a bar close by to serve drinks.

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

very good wifi, airco and shower pressure

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

great location, very clean. excellent wifi. helpful staff.

excellent breakfast bar very clean and great value

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

room was on the small side. no work wifi i m the room!

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

plenty of electrical outlets, wifi

the wifi was not working for me the entirety of my stay.

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi is spotty

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

gym was well equipped, but it was very hot in the room

gym & leisure facilities

wifi was

24 hour gym was really helpful after eating so much pintxos

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

no noises from the outside, good wifi reception. overall everything was ok.

wifi in room apparently due to breakdown but it did last during all our stay

whole experience from early check in, car parking which was essential and sub-basement

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

breakfast was wonderful

the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

great breakfast. particularly enjoyed the fresh squeezed orange juice.

the breakfast was ample and served quickly

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

location and two interconnecting rooms we wonderful for the kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

we were just waiting inside the hotel since the kids were cold

very uncomfortable with little kids

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

they even had to fun out and buy ice cream for our kids b/c they were out

the kitchen wasn t flexible to accommodate kids menu

convenient location. spacious room for family with 2 small kids.

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

and seems there are kids that time also they're running in the hallway

room was very big and exceptional for traveling with kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

helpful staff made an effort offered a discount on the pet policy - see below

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

wifi is blocking certain network services without giving you upfront or during usage a warning

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

room is comfortable, i enjoyed having a gym at the hotel as well

wifi!

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

they had goodies for the kids which was very nice! the location was excellent.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

nice coffee lounge and bar and very good restaurant, reasonably priced

the gym could have more diverse equipment, though it's not a big deal.

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

facilities were excellent and i loved the gym

are traveling with our pet

the parking is good and the wifi is stable and fast

the wifi was ok and the room was tidy clean

good value for money. spacious rooms. good car parking and friendly and helpful staff.

the parking is good and the wifi is stable and fast

value for money, convenient location and parking

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

everything was excellent , however found the wifi a bit slow

could not get the hang of how to sign in to wifi

the location, the welcoming staff and cleaning room service

our friends' kids had a great time exploring the space

room service meal , menu was limited and food was just ok

expensive extra like laundry and parking

v slow wifi.

united match in the bar as i am an avid football fan

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

no mention of wifi code, i had to ask

the terrace bar on the seventh floor was a great place for an pre dinner drink and

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

the bar at the top is beautiful with a great view over the guggenheim

have been greater, only one type of each tea bag etc (while there was a sign to order more via room service, if

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

they are better suited for older kids

many little presents for parents and kids

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

the honesty bar was a great idea

and the gym nearby was included and definitely has exceeded my expectations

breakfast was great with a big choice beautifully presented

a short walk to the guggenheim museum in one direction and the old town bar district in the other

electric kettle, ac fully controlable, breakfast nothing special but good

room service took almost an hour

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

pool is rather small - no place to sit while the kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

great location with park and playground on the doorstep for kids

they put in twin beds for my kids

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

kids being sick and fighting in the streets outside from 4am until 7am

no kettle in the room, breakfast too expensive, little kids pay the full price

our kids loved the breakfast

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

was t really anything i didn t like however the staff in the breakfast area weren t particularly friendly

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep