great wifi signal for the teenagers

the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

pet friendly

the room was a good size and the wifi was fast too

being single without kids

breakfast was really good value for money

i had a pet friendly room which opened onto a little terrace which was perfect

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

good bar and restaurant

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

wifi was not good enough to support streaming or downloading tv shows

to the port , pet friendly , large balcony to the room

anyone with pets it is worth pointing out that pet friendly rooms are located 5 floors below the hotel entrance

secure parking. room had a balcony. good wifi signal. close to ferry port.

sandwiches, crisps etc, on offer at bar and restaurant

high-speed wifi very nice personnell complimentary coffee machine in the

fabulous location, beautiful room, clean, great bar area and terrace

the fitness room is disappointing

the pool was lovely as well

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool gardens fact that it was very very dog friendly . house location

parking place was extremely dirty due to the rain

nice kitchen to share for making food. swimming pool!

no mini-bar in the room the wifi in the room was very bad

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

wifi did not work in room unless you sat by the door

but you cannot leave the pet alone in the room

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

the room and bar facilities.

basic bar area

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

liked the staff, location, food, bar and excellent bedroom

the hotel has an underground car park (max headroom 1

underground secure and free parking

location, easy access, secure parking and free of charge , lovely clean room , modern

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

everything in the room was nice, the play area is excellent for kids.

great selection and kids loved the breakfast doughnuts

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

perfect for families; my kids enjoyed the playroom

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

private parking, comfortable bed, decent size room for family with two kids, great customer

very uncomfortable with little kids

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

tooo many kids and very loud at the bar

plus the pool was amazing for the kids specially in a rainy day

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

great location with park and playground on the doorstep for kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

they put in twin beds for my kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

pool is rather small - no place to sit while the kids

underground car parking and nice walks around area

good breakfast

parking was difficult with our suv

breakfast good

excellent breakfast and good wifi

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

great breakfast. great staff. great location to museum.

gym could have been better equipped. spa relatively expensive.

ada adaptations excellent excellent breakfast location excellent ac working great

the rooftop bar has a lovely atmosphere and great views

no mention of wifi code, i had to ask

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

excellent gym with very new equipment

we loved breakfast on the terrace (it was a bit expensive but worth it)

the staff was very helpful and was very comfortable and easy parking

great bar serving very reasonably priced food

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

friendly people. nice comfy room. parking space.

free parking

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

room service was delicious and good value for money

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

wifi wasnt working real well, also parking wasnt included

hotel staff was very kind and helpful, also our pet felt welcome

pet fees 25 per day

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

room was comfortable, wifi worked, and tv had an english channel

big bed, big tv, optimal wifi

our kids loved the breakfast

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

the family room accommodates two adults and two kids. good location. parking available.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

my family also really enjoyed spending time in the gym

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

no residents bar once it is closed

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

massive (for hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

we travelled with kids, a small playing area could have been nice

room was very big and exceptional for traveling with kids

kids gets free breakfast so that is a great

and what i absolutely loved is the surprise kit for the kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

our friends' kids had a great time exploring the space

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

united match in the bar as i am an avid football fan

no room service which i expected for a 5-star hotel.

lack of swimming pool but nice little gym

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

location and two interconnecting rooms we wonderful for the kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

they are better suited for older kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

it's small hotel with no restaurant, bar only

there was no wine in the bar the first night, but then they

the staff very helpfull, there is a bar open 24h highly recommended

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

they even had to fun out and buy ice cream for our kids b/c they were out

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

to separate us into separate floors which was disappointing as we were no longer next to my kids

room service food

not a proper bar to relax in. room looked a bit tired.

nice clean hotel with free usage of a really good gym down the road.

very good breakfast, very comfy pillows, helpful staff and good location

and the gym nearby was included and definitely has exceeded my expectations

bright and clean room and bathroom with very fast wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the wifi worked well

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

suite perfect for couple with kids or two friends who don't want to share room

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

location was just off the camino and a good break if walking from bilbao this a local bar / hotel and did the

wifi was non-existent - two possible points but very weak signals to both the location is alongside

food in the restaurant wasnt great . bar snacks looked good

no wifi in room

parking outside especially as we were in a large van

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it does not have a bar but there are plenty near by

good fast wifi

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

wifi was spotty inside the room itself

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

the wifi was unstable and randomly dropped connection. really only complaint.

decent wifi. comfortable bed.

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

good restaurant, more than adequate gym, friendly staff

could be softer bar should stay open later for hotel residents and room service should be available until

gym is in basement and a little too warm for working out.

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi was very spotty

playground nearby if your kids are bored

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

breakfast was exceptional

breakfast delicious

was brilliant, bar area was lovely, staff were amazing

somehow, even the breakfast is first rate

the breakfast is fantastic

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

pet friendly

choose this hotel online for the parking and the pet friendly option

everything is close by with many kids play areas

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the kids enjoyed the snooker table

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

the indoor pool is in the health complex next door, is 20 euros per person, and kids

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

the wifi dropped out at times.

location, friendly staff, fast and reliable wifi

wifi good

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

buffet breakfast was sensational and set my wife and i and the kids up for the day

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

loved the little play corner for kids in the restaurant where breakfast was served

nice room with wifi (a bit worn)

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

the breakfast was amazing!

facilities including the jacuzzi and the dry sauna as well as a small little gym

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

great breakfast, nice host, easy to find.

wifi was not working in our room but available in the lobby.

wifi scratchy and buffering too much at certain times

we had an end-of-the-hallway room and the wifi was a little slow

wifi in room was poor

the advertised room service was not available..

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.