staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi was easy to use and good signal

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi good

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

kids were not allowed to use indoor pool

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

everything is close by with many kids play areas

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

bar did not serve a glass of cava

the breakfast is fantastic

breakfast wonderful, the whole experience at this hotel was first class, 5 star

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

i don t recommend it for families with small kids, because the breakfast is not available at hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

expensive add on fee for the pet

wifi service very slow

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi was very spotty

wifi is fast, no problems with the connection

wifi was

reception & room service staff were really attentive and helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

fantastic location. early check in. complimentary drinks.

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

lovely breakfast, good wifi - all great

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

lovely staff who gave us an early check in and fab restaurant/bar

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

wifi was spotty inside the room itself

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

very clean room, friendly and helpful staff, nice room service

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

1st world complaint but wifi was a bit premier inn i

it does not have a bar but there are plenty near by

they had goodies for the kids which was very nice! the location was excellent.

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

suite perfect for couple with kids or two friends who don't want to share room

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

asked for laundry service and reception informed me to leave the plastic bag in my room

also good wifi (up to 120mbps)

bright and clean room and bathroom with very fast wifi

parking is few minutes from the hotel pet are not allowed in the room alone

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

the kitchen wasn t flexible to accommodate kids menu

nothing for kids at the hotel: no food no facilities

they even had to fun out and buy ice cream for our kids b/c they were out

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

convenient location. spacious room for family with 2 small kids.

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

very nice staff, comfortable beds, very clean and modern . bar open 24h

the wifi wasn t great

wifi is reliable

clean room, comfortable bed, wifi.

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room was very big and exceptional for traveling with kids

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

kids gets free breakfast so that is a great

room service took almost an hour

the gym is not located at the property. this should be advised in the property description.

breakfast could be a bit upgraded.

nice clean hotel with free usage of a really good gym down the road.

quality of the wifi is very bad.

our friends' kids had a great time exploring the space

lovely places to relax all over the hotel and the service in the bar was also excellent

the gym is small but well equipped and it s always super nice to have a steam room

the breakfast was expensive

huge room and early check in on arrival from the airport.

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

many little presents for parents and kids

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

there was no room service menu although there was room service available

plus great wifi in

good gym

there is gym in the hotel with all essential equipment and a lobby bar that works till

warm welcome & unexpected early check in. good breakfast

the restaurant & bar staff also is very friendly & the chef is excellent

room service is a huge plus

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

nice room amenities such as mini bar, toiletries, and super fast wifi

room was comfortable, wifi worked, and tv had an english channel

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

could not get the hang of how to sign in to wifi

great location. nice bar to come back to in the evening and very friendly staff

the bar and the terrace has a nice view on the nervion river

was good, big bed for us was great, sleeping sofa was perfect for the kids

glass door and the glass shower door didn't give us privacy specially with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

clean, comfortable, good wifi, as would expect from this class of hotel

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

location, decor, hotel art/design, rooms,staff spa & gym

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

loved the spa like bathroom and shower with glass view to room and window

in addition charge 4 eur for each room service

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

no coffee machine - only instant coffee gym tiny

excellent location and fantastic breakfast

great breakfast. great staff. great location to museum.

our kids loved the breakfast

(my rooms is larger than my kids

posh & executive feel that was really nice for the kids to also experience

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

had a pull out bed for the kids but it was really uncomfortable

they put in twin beds for my kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

great location with park and playground on the doorstep for kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

great attention for kids

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

friendly people. nice comfy room. parking space.

clean, free parking and less than 10 minutes to the airport

excellent parking

the staff was very helpful and was very comfortable and easy parking

a medium size hotel with own spa circuit

spa and breakfast

lack of water and breakfast only average

this hotel, superb breakfast, lovely big room and a bathroom with bath and shower, perfect stay

staff at the bar was very nice and also the pintxos + snacks & drinks were good

n0 lift - i'm partially disabled. very limited parking although we managed ok.

close to bars, restaurants, and shops

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

eventually discovered a bar that

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

paid extra because i was traveling with my kids who are 20 years old

we were just waiting inside the hotel since the kids were cold

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

plenty of on-site secure parking

parking very secure

kitchen was a little cram but that was not a major issue

secure parking onsite

good car parking with underground and surface parking

good breakfast

free secure parking

very friendly and good price. garage parking for motorbikes.

+ own garage + good breakfast + quiet location

of the bedroom is a kids bedroom with bed for kids

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

kitchen very old and basic

easy access, secure parking, comfortable with all we needed

parking was included in the price

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

perfect for families; my kids enjoyed the playroom

kids where very disappointed they couldn't swim

everything in the room was nice, the play area is excellent for kids.

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

the room and bar facilities.

temperature a little too high and a soap bar would be great in the bathroom

cafeteria and hotel bar closes early

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

laundry bill was expensive

the bed is not comfortable , and the wifi is very bad, it s hard to connect

bar & restaurant in building, so all convenient

unreliable wifi

there was zero wifi connectivity, even though this was advertised

very friendly personnel and good breakfast

breakfast is included and served in the restaurant

breakfast was great, dinner was good too and so reasonably priced

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

service was great, angel was very courtouis, excellent breakfast, super clean, excellent location, and excellent

pool gardens fact that it was very very dog friendly . house location

the pool was lovely as well

wifi-room service

large yard with swimming pool, a lovely view, quiet

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

very limited room service menu , food obtained from outside the hotel

sandwiches, crisps etc, on offer at bar and restaurant

location and bar / restaurant

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

high-speed wifi very nice personnell complimentary coffee machine in the

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

very handy for bilbao ferry port. strong wifi. clean budget hotel.

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

liked the staff, location, food, bar and excellent bedroom

being single without kids

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

the passing parade of people and pets adds colour to an already colourful location

would love it if they added a gym!

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

could not use the restaurant or the bar or get room service

a late check out was 5 per hour also

done by your pets - never had to do this before an extra 10 for each dog charged offered room service but

wifi is a bit poor - so bare that in mind if you rely heavily on it

free parking

free wifi

great breakfast, nice host, easy to find.

facilities including the jacuzzi and the dry sauna as well as a small little gym

clean, beautiful furnitures, spacious, nice view, great breakfast

free parking

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains