wifi is a bit poor - so bare that in mind if you rely heavily on it

free parking

free wifi

breakfast is included and served in the restaurant

evening food and breakfast is top class

was in lovely country area in quite village with good safe parking which is what we needed

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

breakfast was great, dinner was good too and so reasonably priced

especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

food being served in the evening at the hotel and we struggled finding somewhere to eat with the kids as most

we had breakfast, which was fine

the hotel has an interesting hydro spa on the ground floor - and open to guests

a nice and modern hotel with a hotel bar and good breakfast-buffet

spa and breakfast

great buffet for breakfast

lack of water and breakfast only average

the spa was very good.

spa facilities, good value for money

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

buffet breakfast was sensational and set my wife and i and the kids up for the day

details for the dog and kids.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

everything was great. kids friendly hotel

nice room and stay with kids had a beautiful view over the city

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

i don t recommend it for families with small kids, because the breakfast is not available at hotel

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

nice location, pet friendly, parking for motorcycle, friendly staff! ;)

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the wifi dropped out at times.

location, friendly staff, fast and reliable wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

location not great, expensive (but there was a conference on) and poor bar area

room service took almost an hour

the breakfast is exceptional, and the staff is very friendly and welcoming

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service food

the service was amazing, the breakfast unmissable

the breakfast is fantastic

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

breakfast delicious

breakfast wonderful, the whole experience at this hotel was first class, 5 star

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is spotty

de wifi was very slow.

wifi is fast, no problems with the connection

wifi was very spotty

hotel, very friendly staff and the bar was fab

nice staff and good wifi, you can easily do video

room service food and breakfast is poor quality.

good restaurant, more than adequate gym, friendly staff

great room, free upgrade and free late check out. i really recommend this place.

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

very friendly and supportive staff, great breakfast

playground nearby if your kids are bored

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

lovely breakfast, good wifi - all great

also there was a little play area in the breakfast room for kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

many little presents for parents and kids

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean

they are better suited for older kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

they had goodies for the kids which was very nice! the location was excellent.

suite perfect for couple with kids or two friends who don't want to share room

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

hotel was in an excellent location close to everything and great for traveling with kids

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

very nice service, clean and comfortable room with kids, thank you very much :)

the wifi. it didn t work the entire time we were there. it was on and off (more off)

the indoor pool is in the health complex next door, is 20 euros per person, and kids

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

everything is close by with many kids play areas

the kids enjoyed the snooker table

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

well appointed room with a good shower and fast wifi

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

lovely staff who gave us an early check in and fab restaurant/bar

parking is few minutes from the hotel pet are not allowed in the room alone

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

i had to work for a while and the wifi was good

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

helpful staff made an effort offered a discount on the pet policy - see below

+ own garage + good breakfast + quiet location

the breakfast was outstanding with a large selection of bread, meats, pastries and more

there is parking under the hotel and a lift

room was very good, and the dining room served an enjoyable breakfast

good breakfast

our friends' kids had a great time exploring the space

room service

disappointed gym / spa facilities not open but understandable in covid times.

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

even a small spa or spa facilities would be a great addition.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

the kitchen wasn t flexible to accommodate kids menu

they even had to fun out and buy ice cream for our kids b/c they were out

convenient location. spacious room for family with 2 small kids.

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

no kettle in the room, breakfast too expensive, little kids pay the full price

kids being sick and fighting in the streets outside from 4am until 7am

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids

our kids loved the breakfast

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

the bed for the kids was not so good and their room lacked air-conditioning

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

great attention for kids

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

the family room accommodates two adults and two kids. good location. parking available.

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

room was very big and exceptional for traveling with kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

we travelled with kids, a small playing area could have been nice

and what i absolutely loved is the surprise kit for the kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

small bar and lounge area

breakfast is fine and the wifi was good

the internet ( wifi ) never worked

clean room, comfortable bed, wifi.

location and two interconnecting rooms we wonderful for the kids

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

room service is available in case you need it

an excellent stay with young kids - highly recommended

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

gym is quite small but it is really well equipped and it was empty so there was no problem

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

ada adaptations excellent excellent breakfast location excellent ac working great

they put in twin beds for my kids

great location with park and playground on the doorstep for kids

pool is rather small - no place to sit while the kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

early check in, super friendly staff, free wifi, great location

great rooftop bar and food

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

wifi could have been better

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

room is comfortable, i enjoyed having a gym at the hotel as well

the gym was not available during our stay

so the only thing i'll say is that the gym was unavailable

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

good wifi and available parking for a fee

garage parking was expensive but included ev charging

hotel wifi not great but he had trouble with my own plan

service, room, breakfast, restaurant and bar and location

wifi average.

the bar area a nice place to chill and have a drink

the gym could have more diverse equipment, though it's not a big deal.

room service was prompt and absolutely delicious, and the location couldn t be better just a

facilities were excellent and i loved the gym

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

we had a great time when our sons visited with the grandchildren in the bar and the kids room

great selection and kids loved the breakfast doughnuts

kids where very disappointed they couldn't swim

perfect for families; my kids enjoyed the playroom

everything in the room was nice, the play area is excellent for kids.

the rooms are clean and comfortable offering spanish tv and good wifi connections

at back of hotel and there was someone sleeping between cars in the car park in the morning

on this visit the wifi was much improved along with tv reception

safe secure parking. great food great rooms

easy to find. comfortable. great bar area with lovely inexpensive food and drink.

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

easy access, secure parking, comfortable with all we needed

parking was included in the price

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

clean, pet and child friendly

close to bars, restaurants, and shops

n0 lift - i'm partially disabled. very limited parking although we managed ok.

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us -

all in all, normally we like to chose anything from ihg hotel group, as we travel a lot with our kids through

it's good to offer a family room but two kids sharing a sofa bed is not ideal...

there were two big groups of schools kids and we had no space to have breakfast

room that allowed for our family of 4 to fit (2 kids in the sofa bed)

location is in a quiet area, offers free parking and has a big inside garden to hang out

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

secure parking onsite

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

kitchen was really underequipped- it was basically unusable in some regards with basic things not

very clean apartment with well appointed kitchen

kitchen facilities. no bowls for preparing food in or for the microwave

is a bit of wear and tear in the decoration and kitchen utensils

apartments are easily accessible from the motorway and pet friendly which was the main thing for us

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

s on the edge of town, so getting in for the evening was a chore - two adults and three kids cost 31 in

they charge 27 to use the pool for an hour

spa was not available and we did not get any compensation for not being able to use these

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

the wifi speed was 85mbit/s

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

the wifi was good, as were the other facilities

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

the room has a minibar which was actually relatively cheap compared to other hotels

bar next door was pretty good though

poor wifi signal in the room

prices for main course start at 20, good wifi and aircon

the guest should be informed of opening hours bar and restaurant.

there was zero wifi connectivity, even though this was advertised

bar & restaurant in building, so all convenient

room was as expected for 3 star rating; good wifi

no food or bar facilities, closed down

but you cannot leave the pet alone in the room

the room was extra spacious with kitchen and everything one needs to prepare a simple meal

not a problem for me, but there is no microwave in the kitchen

pet friendly and protected parking in a garage connected to the apartment

they also welcomed our pet, which we really appreciated

easy access from the motorway and particularly favoured for pet-owners

if i was staying there for business it would be fine (although wifi isn t secure) but not for tourists

very slow wifi, if you plan to work from hotel - be ready to use mobile internet

i missed a pool.

wifi is a hotspot and not all devices can connect, my kobo e-reader couldn t connect

coffee or tea facilities in the room, no room service and no bar/cafe to serve refreshments during the day and

s the second time we stayed in this hotel with kids

location was great. lovely room service food.

because dogs are not allowed in the public areas, our only option for food would have been room service ( choice

pet surcharge was 33% of the room charge

good wifi, close to town and the room was very comfortable

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

poor wifi power

the design of the staircase is a bit strange and kids felt a bit scared there.

super comfortable beds and good wifi

weak wifi

great value for money very central cheap good wifi

to find some basic information in your room - but there is nothing, not even details on the wifi, so i ended up

difficult to stay connected to wifi, staff availability limited, could not get hair drier to work

my bicycle in room good efficient hotel, no thrills good size room (ind use double room), good wifi

everything was clean and in proper working condition, including the ac, and wifi was working very well

the mattresses were a little bit too hard. wifi didn't work very well.

room with everything you need inside, staff were very friendly, good wifi, excellent location, good bathroom,

friendly staff, wifi, interior of public zones