the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

hotel being refurbished which we were not aware of , no bar or food available.

would have been nice for the bar to be open, but it has no effect on the stay we had.

very friendly staff serving breakfast, & location is highly desirable

no room service or shop nearby

nice breakfast

the breakfast & evening meal were made with good quality fresh produce & there was a great variety for

friendly staff lovely room great breakfast excellent location

booked this hotel, a couple of months or so in advance of our arrival i asked if we could have early check in for our two hotel rooms

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly quickly

to our room the staff had taken the few remaining tea sachets and we had to order more again from room service

the bar was really well decorated and the staff were very attentive

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to find a service exit

was told when i checked in that i could either give card details for room service or pay as i went

walking into the hotel, room was great, breakfast was lovely great choice as well to choose from, bar was lovely and so were the

phoned before we arrived and i was told to ask for a late check out when we arrived which i did

lovely bar with great service

the kids enjoyed their stay which is an achievement in

breakfast was lovely, my 9 year old daughter loved the pancake machine

as well as bar /restaurant staff the hotel reception was very helpful

the spa wasn t open

was very noisy in the early morning with vans and cars to the train station and dropping off kids to school

the gym was excellent with a great selection of equipment

the gym is outstanding, i was really impressed with the amount of equipment and how well the gym was

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

pool which is open until 9pm, great for the kids to splash about

the staff were so friendly and brilliant with the kids

it is a comfortable boutique inn with a nice bar that attracts tourists and locals and is in a quiet location

i ate in the bar downstairs and the food was very nice so all round a very good experience and certainly value

internet in the bar is good

the wifi isn t great but i wouldn t say that s a reason to not stay

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

very good location, clean, friendly staff as well as a late check out.

it would be handy if there was wifi in the rooms.

lovely bar staff

good wifi & tv

was grand walk to office and restaurant table to put laptop on easy to use lights wifi worked fine windows opened hook to put jacket

staff, breakfast, location, room size and bathroom upgrades, tv in room, hairdryer, wifi, etc

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get on arrival which is a

the staff were lovely and the breakfast spot on

the breakfast was so tasty, plentiful and fresh

we were there for an investiture and staff kindly arranged a late check out for us

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

the bar in the lobby was nice

i had to keep entering my email every day to access the wifi.

breakfast was well presented with good choice

lounge area and bar facility

we bought coffee and hot chocolate from the bar and the price was amazing for

breakfast and rooms amazing. staff was also so helpful and polite

nothing for kids

wifi is quick enough to fulfil your

breakfast was minimum, but enough. wifi fast. clean room.

wifi and electricity went out

good price, comfortable , nice, clean with free parking

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public transport close by

wifi

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

our kids loved it and the hotel gardens

perfect location for attending wentworth golf course.

amazing outside space for relaxing and for the kids to run around

the food is really good, a good gym and a warm swimming pool

get the wifi to work

also loved being able to just walk down to the bar and grab a pint of beer

sat with my 7 year old son in the restaurant and all throughout dinner could hear a man in the kitchen shouting and swearing in conversation and at people

noisey extractor fan from kitchen was distracting within my room but this was turned down once the kitchen had closed so

the bar staff and waiting staff were lovely and friendly

00 per night polite staff early check in allowed which was most appreciated the establishment has some interesting history

early check in upon arrival pleasant staff

we didn't feel safe walking through with kids so ate dinner at the hotel

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food is great too

and quirky place with 24 hour bar and food and gym

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

they also have great services such as library, bar and

the breakfast didn't have eggs.

the room was immaculate, huge and had a full kitchen, it was like a mini apartment

next to impossible and tiring for family with kids

difficult to carry drinks from the bar and having to manage all the doors.

it also disrupted their electronics and their wifi, which

breakfast buffet

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers pinched

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

not much choice for late room service.

nice lounge with free food for kids which is really great

staff and free dinner for kids

staff were very friendly and great with the kids, room was very clean.

great value for money. clean room, good wifi, free parking, and gym

free wifi

rgot to get her name) was so warm & welcoming when i ordered my room service

tv was temperamental, not sure if it was a wifi problem or batteries in the remote, frustrating when trying to relax

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

we ate breakfast and had room service from the restaurant

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

comfortable, the staff are excellent, all rooms represent great value for money and the pool and gym are great

the location was perfect, breakfast was delicious and the staff was friendly and helpful

nice bar and restaurant

staff very helpful particularly with an early check in

very limited room service. however, this is understandable due to covid restrictions

gym & outdoor heated pool were fabulous

the spa facilities are amazing, great outside heated pool

we went down to the bar for drinks and the service was amazing, with a good selection of drinks and bar food

going with two young kids you do wonder what the service would be like but it was exceptional

breakfast was also fabulous, loads of choice from the buffet, or you can also order from the menu

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa, which feels like a huge

outside pool and grounds family enjoyed the spa and tennis rooms were

gym facikities were amazing, as was the spa

gym facilities are the best i've ever seen

spa and gym are were amazing

wifi was in and out so couldn't get work done

could extend the bar to give it its own space

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

wifi was spotty at best

into a club room from a standard double, i later found out that this was due to a prom and 200+ kids

no wifi or nobody told me how to connect.

a complimentary room upgrade certainly helped as did a late check out

the free wifi wasn t great, but a very minor issue!

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

gym and spa was excellent

breakfast was great

plenty of on site parking

room was spotless the staff were excellent the breakfast was very good i would definitely recommend this

the other issue was the sporadic nature of the wifi

lady at breakfast was jean watts at 86 years old what a star cant wait to get back staff great very helpful

great surroundings, and staff are great especially at reception, room service and breakfast

the catering team went out of their way to provide a lovely meal at the last minute before the bar and restaurant

friendly staff, lovely bar area and great outdoors

wifi not working

there was no info in the room

easy to access early breakfast option room service

catering was closed but room service was still available until late, and what excellent food and beverage quality too

clean space pod system to lhr early breakfast room service

ability to pay a little more for early check in or late check out - based on flights

no possibly for early check in despite early check out. had to pay extra to access the room.

stayed here for golf so ticked a box for us but would not recommend if going for a break away.

items to the bf menu would be great

good wifi

there was no room service menu and food was limited to curry

ample free parking, good sized room, nice breakfast , helpful staff.

value for money and adjacent to thrifty car rental made the stay convenient. free wifi a bonus.

gym facility could have been cleaner

got given two rooms with a door between the two which the kids loved

and helping with an early check in too

the gym and access via public transport was good and i thought the hotel was value for money

extra shout to urna for arranging and early check in

was very accommodating to all of the kids and helped find medical care for a sick little one

it was a great place and even the kids love it

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

me that i should have already checked out when i had an agreement with reception i could have a late check out

a room with a view over the river is a bonus as is the terrace bar and dining area which can be used in pretty much all weathers

wasn t enough parking for individuals who stay at the hotel close to the hotel

beds not super comfortable! hours for use of the pool are not late enough.

cosy bar with open fire, butler service excellent

free parking a great feature too

the gardens, the extras in the room, friendly staff and easy parking.

service in the bar was poor, i sat waiting for over half an hour to be served and gave up and had room service in my room

car parking excellent, well-lit and near the house but a bit exposed in surrounding countryside

service by the pool was super slow

paid 40 quid parking was def on higher side

the bar closing earlier than midnight

nice staff and room small gym

at checkin sold us a private taxi over the hoppa saying hoppa would be 15 for me and the kids and a private taxi only 18 - he was very insistent on this

an early check in as we had been travelling for around 24 hours

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

amazing bar / restaurant, great food, amazing staff

parking

difficult to connect wifi

easy parking, check-in, room features and meals

wifi didn't always work in the room.

super convenient to do laundry before the next flight

they accommodated an early check in for us

wifi did not work

wifi connection was worst and tv doesn't have streaming option

reception and room service hardly picked up when called from the room

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

why people stay there is to catch a flight early next day, it would be nice to have a snack bar or food during early hours

excellent location for next-day flight. breakfast great. room impeccable. staff excellent. 5*

room service was fantastic and quick

there was even a little gift pack for kids

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where we had meetings and informal sessions which

thanks a lot to everybody including russel at the bar and all the amazing staff that have made this experience magic for us

we enjoyed both dinner and breakfast in the restaurant, and the food went above and beyond our expectations - great quality

the included breakfast was generous and delicious and we also paid for an afternoon tea just to soak up more of

no aircon, no gym

is a connecting door between the two rooms which is super nice for family traveling with young kids

functional mini gym, which i used 3 times in my recent stays

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

bed for 2 kids on the small side

how refreshing to walk in, have an easy check-in then relax a few minutes at the bar with a pint to end a rotten day

that room service is limited choice

additional fees for room service

just tiny details like laundry bags, being given bottled water daily, shower cap.

restaurant food was great and so was gym

staff very kindly allowed us an early check in since our allocated room was ready

bit too slow for me) breakfast

great staff. location. breakfast excellent

it also has a gym, pool and spa which are available to guests

there was a delay in answering room service but food arrived in no time

lovely friendly staff, comfortable rooms, good breakfast and a lovely relaxing spa

my kids and i had a very comfortable stay

food prices were far too high in the bar area

i used the gym and the heated pool which was warm

modern and clean, very quiet, nice onsite facilities like a gym sauna and restaurant

different route to enter spa areas

and i liked all the small details like upon leaving the spa the person who picked me up in the golf

kids club ok could be more central

gym area could have been a little bigger but that was all

beautiful breakfast with home made ingredients and charming staff!

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

could do with air con in all rooms didn't take cash at the bar no cider on tap

the only thing is i wish the wifi was not as spotty

secure parking and hotel authority doesn't take any responsibility but it's ok as long as there is no such

really just a bit of cosier lighting in the bar seating area and an update of the sofas would be nice but hey they get a lot of

had a drink in the bar and the lady

difference for breakfast between continental vs full english was not competitive, forcing you towards selecting

great location. nice sized room. parking and 2 ev chargers at reasonable price.

were great and tried to accommodate an early check in however no rooms were available

friendly staff, good cooked breakfast

amazing front office the bar the connectivity the room

good for my golf course. food. car parking. room size

the bedroom was comfortable and there was free wifi

very nice room, hotel, location and secure parking

parking right outside front door

beautiful time to stay there, friendly staff and massive car parking spot at the front

reception person was great, the room very comfortable and we also used the gym and room

we were able to get early check in

was not happy with what i got a scabby apple which i had to throw in the bin a small crossiant a kids size carton of orange not being funny that was probably 5

parking available on site

wifi - i booked this hotel as i had a webex meeting before a flight from terminal 2

restaurant and room service hours were not flexible

the food and drinks available at the bar were excellent

it was great being able to use the gym and get room service all staff were very helpful and friendly

only had evening meals and i did appreciate being able to get room service however the quality of the food could have been better

kids shouting outside the room up until 11

steak and lobster was delicious as always and the breakfast room service was wonderful

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

friendly staff, fantastic gym and breakfast

excellent staff service, fast reliable wifi

access to the gym and spa included in the price. was absolutely brilliant.

the room service food was amazing but very expensive

i really appreciated getting a super early check in

doesn't have a swimming pool and kids' play zone

restaurant and bar options

couldn t get a hold of room service or the front desk for a really long time

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

my kids went wild seeing it because they knew it out of videogame or something in the internet

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

the lack of gym

lovely reception area , bar and restaurant

the rooms were spacious and for kids the pool was great

room service pizzas 10/10

in staff could have been more welcoming, enthusiastic and offered guidance around spa facilities, parking and services

it s gym was open early

the advertisement also said that there was free wifi

excellent breakfast. early check in. quiet after a long flight.

nice hotel and great proximity to the airport. good bar and restaurant onsite

need a vending machine for soft drinks at night but the mini bar was helpful

one more thing: ask specifically for free wifi pass, as stated in your booking com reservation, as the internet vouchers are actually not

all the others at the hilton at the bar and the server made my experience, almost enjoyable

gypsies kids running a mock throwing rubbish all over the place

nothing, pool closed ???

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order in for my kids, pool

pool and sitting area by pool bar, gym and starbucks

room service was excellent, manager at the breakfast restaurant was excellent, concierge staff were

facilitated an early check in

arrival told we had no booking which we had confirmation room service order was incorrect at breakfast offered no toast & they gave our meal to wrong table

really accomodating, they helped us out to sort our taxis to the wedding venue and back and the early check in for our group of guests

the room and bathroom size was massive, and the bar has awesome menu

clean and big room. made extra effort for early check in for a wedding

iron, ironing board, kettle and coffees, water etc, 24 hour room service

oom service) and room cleaners all are very helpful

excellent bar meal and very courteous bar/dining staff

although we didn't use it, liked the late check out option

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

about building work being done but understand that the spa will be finished soon so no doubt worth waiting

breakfast was especially lovely aswell

nice tea and coffee options in the room as well as room service options available

both are lovely and new but i d expect more - like a steam room and cold pool

in the bar my husband`s 25cc port cost 11

sky bar is absolute hit, especially when you travel with kids

location on the bus route from heathrow; early check in

r a fee)

though

great choice of food in the bar and restaurant

free wifi

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in , waited around reception before unpacking

helpful and the rooms were very comfortable and the restaurant was great, good food and lovely breakfast over very enjoyable

breakfast was absolutely scrumptious