kind of space to leave belongings - so having to leave the children on the way to and from the pool to go into the women's changing area by myself, to use a locker

the breakfast was excellent and it has 4 ev chargers so great for charging my ev car

wifi was the most important for the purpose of being here so great had that

great location for visiting legoland, clean room, great food and so much to do for kids.

just the parking can be a little hit and miss compared to room location

cocktail bar again as good

food was really good at terrace and room service

our meals were 5/5 and the continental breakfast had the most extensive amount of options to choose from - seriously the biggest buffet

easter activities for kids, lovely live music accompanying dinner and well maintained swimming pool and facilities

bar is very inviting

hotel bar man was wonderful and friendly

and welcoming staff, great location, lovely breakfast with lots of options

we ordered room service one night which was great but there were no menus in the room, i had to google the

excellent breakfast

bar and restaurant staff where equally as good, lounge and restaurant area are lovely and the

location, the bar , the food.

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

no actual wifi in rooms. you couldn t even connect to the pubs wifi.

also, the wifi in the room could have been stronger

was grand walk to office and restaurant table to put laptop on easy to use lights wifi worked fine windows opened hook to put jacket

good breakfast, good location

the bar in the lobby was nice

lovely he.foul and friendly staff, great location, 10 minute walk into town. free wifi.

friendly helpful staff; car parking ; proximity to town ; reasonabley priced vending machine and bar; arrived at midnight and bar was open to

breakfast was excellent , as always

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service for breakfast was a very nice

the later checkout time was also helpful and allowed me to come back and shower post race without

bit pricey at the bar but it is windsor which is expensive anyway

updating the main hotel rooms, hence the bar wasn t open.

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

great location for windsor and visiting london. great value and a fab breakfast.

room service needs improving

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the morning and when we eventually got an other

felt really luxurious walking into the hotel, room was great, breakfast was lovely great choice as well to choose from, bar was lovely and so were the

room was right next to the room for housekeeping carts and room service staff

they were doing renovations. no restaurant or bar open

shared facilities are excellent but bar and breakfast not open yet

would have been nice for the bar to be open, but it has no effect on the stay we had.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

only thing he uses is the jacuzzi but that was out of order, this was our first time away from kids and we had to get up early to go for breakfast

best hotel gym i ve ever been to

cleanness,location,riverside view,breakfast

view over river room comfort and clean v professional and friendly staff at reception excellent gym

lovely choice at breakfast and location excellent.

like i said, wifi isn t the strongest

the wifi wasn't connecting

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

the non existent wifi connection. it was supposed to be free but it didn't work.

the wifi didn t work, which we brought to the attention of the manager

the staff were lovely and the breakfast spot on

room service did not go in to our room after the first night of our two night stay

though food was great)

the following morning we hadan early start so missed what looked like a great breakfast and the staff made us up a very welcome take away breakfast

breakfast was superb - freshly made

didn't get to use the gym

the staff were so friendly and brilliant with the kids

happy about the bar service charge

nothing i didn t like except wifi had to be paid for but it s free in public areas of the hotel and i had mobile data plus was

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed to be put back on my

good one. but limited veg options in breakfast

slightly noisy when lots of children were in , in the dining area and bar area

friendly and helpfull staff, both at reception and at the bars/ breakfast area

nothing for kids

hoppa bus to get to the from airport which was 10min, and way cheaper than a taxi, for 2 adult

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public transport close by

we had wifi and multichannel tv

nice quiet little room to stay, good a facilities. good parking and left alone,

wifi and electricity went out

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

i wasn't successful in using the wifi but i suspect that's me rather than the technology

no room service

free parking

difficult to connect wifi

the fireplace in the bar is a great place to sit in front of when chilly

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

car parking excellent, well-lit and near the house but a bit exposed in surrounding countryside

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

grounds, pool and dining

my husband and i also had some spa services which were divine

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

tflix full kitchen ) and plenty of eateries , take away and shops on doorstep

even the bonus of early check in

bar was heaving, but the accommodation check in was clearly signed and although the staff were very

the extractor system from the kitchen was left on all night on the date that we stayed which was quite noisy, particularly as the

was quite annoyed that the kitchen wasn't open and we were not made aware before a 3 hour journey, with two kids in tow it was

and the bar didnt have sports channels

place to get some work done and the hydrotherapy spa is great for relaxation in between spreadsheets

wifi was slow and choppy

the gym is well equipped and the pool is nice if not a bit cold

the jaccuzi pool had so much pressure and just what we needed

clean room, quick check in, free parking, didnt have any of the food but looked good.

i liked the morning breakfast and the room service

location, free parking, nice rooms

no worries about parking, quiet clean bedroom and a tasty self service breakfast

we go to london to get into london we do a 15/20 drive to hounslow west tube station where the parking is free at weekend and then jump on the tube for a 40min ride into central london

wifi can be a little slow - more of an issue for me as i'm often trying to upload large video edit

at breakfast they surprised him by singing and bringing out a cake , such a thoughtful and kind

staff were very friendly and great with the kids, room was very clean.

the air conditioning was excellent, as was the breakfast and comfortable bed

restaurant great for kids, free meals and buffet style

we didn't feel safe walking through with kids so ate dinner at the hotel

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

the food was good with a choice of eating in the main bar downstairs or the restaurant upstairs

great vibes in the lobby, fantastic for a team of baseball kids to all hang out and play ping pong and fuze ball and watch the world cup

as 2 adults with no kids we didn't know it would be thunderbird themed

the small store inside from which you could buy laundry etc , the cleaning staff was good

on/off switch was in kitchen and not by door

difficult to carry drinks from the bar and having to manage all the doors.

large spacious room, which has a well-equipped kitchenette with pots/pans, stove and ample amounts of cutlery if you want to cook breakfast

had lots to bring into hotel as traveling as a family of 4 with 2 kids

excellent breakfast, good wifi

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost directly

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

kids drinks, sweets puzzle book on arrival

used room service as there was a wedding, and this was fairly priced, a delight to order on the phone,

wifi was poor and next morning it stopped working at all.

rooms were spacious and awesome, my daughter and i loved the pool and spa so a fab touch after a long delay in

would have been good for some kids games, toys, gaming play area

spa is tiny and the gym more a fitness centre

kids club ok could be more central

could be the best hotel breakfast i have had :) gym a little small but pool great

my daughter fell in love with the kids club team so we are definitely coming back

spa and pool amazing and kids

facing river, facing town and there is room service

the noise from kids using the place as a playground is unreal

me that i should have already checked out when i had an agreement with reception i could have a late check out

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

location for the golf day i was attending the next day

surroundings managed to take a great walk to windsor with the kids

lovely bar & restaurant, breakfast was excellent

ee service isn t the best, wifi is okay.

was good location for the golf course

the spa was very nice

breakfast - would have preferred relaxing room service breakfast the next time

the swimming pool spa jacuzzi gym really disappointing.

good pool and spa and loved the outdoor terrace

nice spa and swimming pool, well equipped gym

my kids are sleeping on the floor thanks to your broken system and this uncaring hotel

that it was really hard to get food or information; for example trying to get something for the kids to eat from room service turned out to be impossible

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

no wifi or nobody told me how to connect.

room facilities were great and room service prompt and courteous

had room service and the meal was delicious

great location nice bar and food

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

wait for room service but it was exceptionally busy but food was nice so not really

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

the wifi works great

checking in i mentioned to the lady at the bar stating that i had spoken to someone at the pub to have a later check out for our room and she

nice bar and food

was really nice to get up and have a decent breakfast before making our journey to scotland

room was spotless the staff were excellent the breakfast was very good i would definitely recommend this

pecially the part with mat where one can also lie down).

great room service

room service person was excellent, friendly and made my request personal and very satisfying

no wifi in the room

you have to pay for wifi

my spa treatment was the best treatment i have ever had, and ruby took great care of me

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

spa and gym are were amazing

bar lady was amazing helping us with a video we wanted to film in the bar

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor

the room was double aspect, very clean with a large comfy bed. plenty of free parking.

staff was really nice and helpful and food and room service brilliant would definitely recommend it

plenty of parking with lighting

attitude very poor, and mostly trainee kids

the rooms are spacious, very comfortable beds, good wifi and quiet

we would like to have an option of smaller breakfast

and whilst the facilities are not huge in size they are very well done - a spa on a boat and a gym encapsulated in windows and light with beautiful views of nature

not all staff were aware property had a

rooms, fabulous breakfast and great dinner

and whole setting, a spa on a barge

wifi was down very inconvenient:

room service - the restaurant was busy so i wouldn't have minded the option

the bed was comfy and the gym was very clean and tidy

w to access wifi/room service menu/how to manage heating) some slippers with the robes would have been nice

great stay and lovely staff. helpful to have a late check out.

no room service yet

staff friendly and helpful, nice quiet room, good gym as well

great atmosphere, lovely decor, friendly staff, ample parking and relaxing

easy parking

. my bar meal the previous evening was very good. juicy steak.

the wifi was not great and the tv didn t work

great place our group visiting for the wentworth golf pga loved it .

we ordered room service this time and it arrived promptly

employees in bar area. very comfortable rooms and beds

parking very easy and even had free charging

the gym was well equipped

not much to do at the hotel for families, the only channel for kids was out of service

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered to help before her male colleague took over

at checkin sold us a private taxi over the hoppa saying hoppa would be 15 for me and the kids and a private taxi only 18 - he was very insistent on this

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

wifi was a little touch and go

great breakfast and good size room

and room service were superb, clean and large and extremely comfortable

you do have to step up 6-8 inches into the shower which was weird but there was a grip bar for safety

they accommodated an early check in for us

everything that he ordered from the kids' menu was free: starters, main dish and dessert

very kids friendly. the staff were amazing. the location is wonderful.

proximity to airport, comfortable room, adequate gym, great breakfast

staff were great with the kids and the breakfast was well cooked and endless

roomy, modern, clean . good room service fishnchips beer. friendly

noise in the room no tv channels no wifi

is through a busy restaurant people were eating and drinking and i'm dragging my bags and kids through the tables, definitely not ideal

free parking on site

excellent facilities and breakfast.

as usual no such thing as good free wifi.

nice that there s a bar too and noticed there was room service for breakfast in bed

had room service too for dinner

could eat that club sandwich every day);

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

parking free and plentiful

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

just tiny details like laundry bags, being given bottled water daily, shower cap.

scarred by a fire drill after seeking a late check out

late check out was helpful

proximity to terminal 3. the bar to watch the planes.

wifi would not work for us

the room service for dinner was great

check in was straightforward and were given a complimentary 1 hour extra late check out when we asked about it

we travelled with kids and requested the 2 rooms to be near one another, this wasn't possible, but they were at least

the spa was giving away the prettiest cupcakes i ve ever seen

a perfect place for kids

park does not have dedicated parking for residents so when the car park is full of club members it is a long walk in the rain to

gym and spa facilities are great

a refurb as that s looking a little tired staff are very friendly and super efficient hotel bar staff were always the best so so efficient and chatty food in the restaurant could be better in

the pool in the main health spa could have been cleaner

the hotel has its own bar and restaurant areas

wifi was too slow for my liking but luckily i had full 4g signal so i tethered the laptop to my

nearly midnight for absolutely ages and the entire hotel had to evacuate, had to get my sleeping kids out of bed and take them outside

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

the wifi was excellent and the breakfast really good and plenty of it.

managed to get early check in, which was amazing

spa not worth the visit, pool and sauna only.

food prices were far too high in the bar area

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant, to the bar

the breakfast offered a good variety of choice and definitely set you up for the day

swimming pool facilities made this a really relaxing stay

beautiful changing rooms a lovely pool steam room and sauna

i liked it all. maybe a more varied kids menu

we travelled with two kids, who both crawled and rolled on the floor

very comfortable hotel. lovely grounds. great pool and nice and warm for the kids.

i was particularly impressed by the ease with which i was able to get a late check out, to 7

the food was good in both restaurants and we enjoyed the bar in the evening

the breakfast selection was good, staff were attentive and brought tea

gym facilities were good

a young gentleman in the bar restaurant who was informative and friendly and got me sorted with wifi and power supply for my laptop

coffee and allowed early check in which is very important to those who arrived early in the morning

difference for breakfast between continental vs full english was not competitive, forcing you towards selecting

amazing front office the bar the connectivity the room

and ability to have a light breakfast at 4:30 am and bus service to heathrow also early check in

fab room , great breakfast , late check was brill

clean, good food and kids friendly

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

would be nice if they can provide a play area for young kids

gym, could use the gym at the adjoining crowne plaza for an extra 10

would expect free wifi everywhere these days; it's actually charged for there

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner and breakfast, and the atrium is

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

nice access to terminal 4, good gym facilities, comfortable bed

sure if there is a fitness center or spa on site

great room service and reception staff were very efficient

limited options for kids on both the breakfast and dinner menu.

early check in

need to catch a bus to terminal i did late check out and was told there would be no charge but then got charged extra 50 on check

free wifi was great to have

breakfast very freshly cooked and ample

the only real issue with the stay was that the pool - spa was not available due to renovations.

ordering room service the person didn't really understand me so the order wasn't quite right but food was

telephone didn t work we were up in the eves so couldn t get wifi

hoping for a jacuzzi and some more spa extras but limited facilities available.