the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

hotel being refurbished which we were not aware of , no bar or food available.

would have been nice for the bar to be open, but it has no effect on the stay we had.

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

the location is fantastic, breakfast good , the bar and service fantstic

the later checkout time was also helpful and allowed me to come back and shower post race without

had asked for room service breakfast at a specific time as i had to reach somewhere in time

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

was told when i checked in that i could either give card details for room service or pay as i went

down for room service but got no answer so i went downstairs to order

room service was extremely disappointing.

other staff were quite blunt especially other concierge and bar staff but dean was your reprieve and saviour for my scores

breakfast was excellent so much choice

ood job it wasn t an emergency) had omelette for breakfast & asked for

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous young

with a hot bath and room service

the breakfast was devine

excellent customer service and great facilities. extremely clean and wonderful room service

the kids enjoyed their stay which is an achievement in

breakfast was lovely, my 9 year old daughter loved the pancake machine

as well as bar /restaurant staff the hotel reception was very helpful

the spa wasn t open

was very noisy in the early morning with vans and cars to the train station and dropping off kids to school

wifi is extremely unreliable, dropping connection every couple hours, so hard to work over the day

the wifi wasn't connecting

bit of noise from the downstairs bar but doesnt go too late and ear plugs provided resolved any need to sleep before 11pm

the wifi didn t work, which we brought to the attention of the manager

i ate in the bar downstairs and the food was very nice so all round a very good experience and certainly value

breakfast was superb - freshly made

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get on arrival which is a

we were there for an investiture and staff kindly arranged a late check out for us

brilliant bar and reception

room service did not go in to our room after the first night of our two night stay

lovely bar staff

could not seem to get the wifi to work on any device

the welcoming staff, the great bar and pies, spacious and very clean room.

bar was super had a nightcap b4 bed

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

kids logged on to wifi and cost me 12

restaurant and bar was great - children enjoyed the pizza making

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

pool and gym were very clean and a good size

the gym is outstanding, i was really impressed with the amount of equipment and how well the gym was

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

the bar in the lobby was nice

i had to keep entering my email every day to access the wifi.

breakfast was well presented with good choice

lounge area and bar facility

we bought coffee and hot chocolate from the bar and the price was amazing for

breakfast and rooms amazing. staff was also so helpful and polite

nothing for kids

wifi is quick enough to fulfil your

breakfast was minimum, but enough. wifi fast. clean room.

wifi and electricity went out

good price, comfortable , nice, clean with free parking

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public transport close by

wifi

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food is great too

also, the late check out was very

little selection of breakfast for all, kids entertained with football table and various games around the lobby

little selection of breakfast for all, kids entertained with football table and various games around the lobby

the gym is small but has everything you need for a few days away

very clean, modern, great little gym friendly, helpful staff

there was a kitchen in the room

kitchen in the room was a very good thing! bed was very good including the pillow.

comfortable room. very near the train station. breakfast was nice. gym was good.

large spacious room, which has a well-equipped kitchenette with pots/pans, stove and ample amounts of cutlery if you want to cook breakfast

comfy room and a great breakfast

breakfast was an amazing selection and the kids were delighted to have pancakes

we had a toddler with us and she really wasn't eating anything but magda the lady behind the bar was so helpful even going of menu and getting her her favorite food which helped my other half

nice lounge with free food for kids which is really great

the air conditioning was excellent, as was the breakfast and comfortable bed

they rectified it in time for kids bedtime so it was ok

great location for visiting legoland, clean room, great food and so much to do for kids.

we had drinks in the bar (the 1705 bar i think) the staff were polite and couldn t do enough for you (+) the staff in the bar were amazing and dylan on the front desk was really helpful (+) we had drinks in the bar and took some bubbly to the room, the room was fantastic (2009) and exceeded our expectations (+) we loved the decor in the bar too (little olive trees etc) and prices were reasonable (+) fantastic bar and restaurant and the best breakfast ever (+) enjoyed the bar area and the restaurant for breakfast (+) grace was practising her cocktail making skills at the bar which my mother and i enjoyed sampling very much

lovely swimming pool and good gym

the wifi didn t work for me in area d, room 265. this was an issue

when i found our first room over the kitchen a tad noisy, we were moved without any fuss to a much more space and quiet room in the

the bar staff and waiting staff were lovely and friendly

sat with my 7 year old son in the restaurant and all throughout dinner could hear a man in the kitchen shouting and swearing in conversation and at people

even the bonus of early check in

close to airport and early check in

comfortable, the staff are excellent, all rooms represent great value for money and the pool and gym are great

staff very helpful particularly with an early check in

found pillows a bit hard. bar prices a bit expensive. parking charges 10, bit much we thought.

they offer spa services by appt

the location was perfect, breakfast was delicious and the staff was friendly and helpful

the pool is basically a massive jacuzzi, there was a good steam room and a sauna also

the upstairs bar was closed which was not nice

breakfast buffet

foyer is a nice place to sit and the bar is inviting with great ambience

we used the spa facilities

great bar & restaurant

wifi connection wasn't great to be honest.

we had room service and that was very good

tv was temperamental, not sure if it was a wifi problem or batteries in the remote, frustrating when trying to relax

free wifi in the room given to you when you book in

gym & outdoor heated pool were fabulous

the spa facilities are amazing, great outside heated pool

we went down to the bar for drinks and the service was amazing, with a good selection of drinks and bar food

going with two young kids you do wonder what the service would be like but it was exceptional

breakfast was also fabulous, loads of choice from the buffet, or you can also order from the menu

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa, which feels like a huge

outside pool and grounds family enjoyed the spa and tennis rooms were

gym facikities were amazing, as was the spa

gym facilities are the best i've ever seen

spa and gym are were amazing

wifi was in and out so couldn't get work done

could extend the bar to give it its own space

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

wifi was spotty at best

into a club room from a standard double, i later found out that this was due to a prom and 200+ kids

desk, it turned out that the gentleman was in the next room and didn't hear us, we didn't get the wifi password and we had to go down to the reception because he forgot to inform us and he looked

left too early in the morning to experience breakfast but my choice of room service was of a much higher standard than i expected

very poor wifi

gwam and gym)

room service - the restaurant was busy so i wouldn't have minded the option

the room was amazing. the very friendly welcom and early check in was realy great!

free parking, friendly staff, breakfast included, warm cosy interior design room, with en-suite walk-in

stayed at external lodge , great room , parking and food

convenient location, friendly staff, free wifi.

stayed at external lodge , great room , parking and food

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

very responsive to email i sent prior to arrival to request early check in

room facilities were great and room service prompt and courteous

thing i didn't like was that the bathrooms are not accessible at the gym (24 hours) after the spa closes

they gave us an upgrade but frankly who care when your kids are 2 floors away

when arriving or departing, it is easier to get out and go in front of the gym than to go up and down the stairs and cross the corridor to get to the annex

the bar food and service was superb and we were able to use the gym, pool, sauna after checkout

riverside bar was worth the visit alone

the swimming pool spa jacuzzi gym really disappointing.

car parking? quite expensive.

wait for room service but it was exceptionally busy but food was nice so not really

to charge 40 for early check in

in was quick and efficient - we took an early check in which cost 20 at the desk when we were offered 26 asa special online offer

had room service and the meal was delicious

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

paying for the airport transportation and wifi.no breakfast included.

no wifi access without being charged 15.

wifi is limited to 45 minutes and only available in the hotel lounge

we travelled with our pet and they were fantastic we ordered room service too ot was fab

great breakfast

the staff went out of their way to facilitate room service

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

quiet in the bar a restaurant

plenty of free parking space

room was on the ground floor it was warm and clean and we had daily room service

having to pay extra for hotel parking, and wifi in the rooms

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

only thing was wifi connection not great but we had our own so not a problem

requested late check out until 1pm

not all staff were aware property had a

the fault was down to the waiter not writing the order down, the kitchen didn't get the correct order

didn t have a gym

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where we had meetings and informal sessions which

experience i have ever made - i had to wait for 2 hours before my room was handded over to me -kitchen is good, food is clean and bar as well

n

the gardens, the extras in the room, friendly staff and easy parking.

the staff, the grounds, the breakfast, the pool

we had room service for lunch which was very good as was the breakfast

the staff could not have been more helpful, the cuisine was excellent, the accommodation and car parking all we could ask for, and the location and facilities were first rate

location for a stay before flying the following morning, and for our kids to relax before they flew out the evening that we stayed

new clean rooms. modern decor and good wifi.

moved into the hotel 2 days before we left london so we could take the kids to legoland

good gym.

not access parking via lift, and had to pay extra for parking - given the price kids had to pay for breakfast - which is not common

only negative is that the gym could be bigger

i liked it all. maybe a more varied kids menu

great wifi connection

wifi connection is poor, food pricey for what it is.

spar/gym is perfect for what you need

i was very impressed by the bar & restaurant facilities at first sight and definitely wasn't disappointed when we had our

hotel, restaurant and bar are good value

parking provided onsite

the fireplace in the bar is a great place to sit in front of when chilly

amazing bar / restaurant, great food, amazing staff

the gym is also well equipped and pleasant to use

more laundry facilities would be helpful.

great place to stay before a flight.great rooms and good breakfast .

only downside is the restaurant and bar are next door, you have to go outside and to holiday inn

clean, comfortable and delicious breakfast

my kids loved the porridge

there was even a little gift pack for kids

very good breakfast very good gym

the breakfast is wonderful and plentiful, offering a rich variety to start the day

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

location, gym,

clean good sized room with a nice bar and restaurant

room, very comfortable bed, good wifi, big shower, friendly staff and easy to get to from the airport, close to a shop as

had to have 2 rooms but the bed allocation meant all of the kids in one room unattended and down the corridor

is a connecting door between the two rooms which is super nice for family traveling with young kids

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

location to t2/t3 for early flights. modern and clean rooms. great room service.

having the on-sight laundry was also a bonus

room, exceptional view, great bed, excellent room service, and a perfect location for walking to terminal 2

the runway bar was fantastic with views of aircraft taking off and landing

the wifi was excellent and the breakfast really good and plenty of it.

gym small but clean and bright

room service could be a little better

we used the gym and pool

full of kids

breakfast was amazing , the staff were so helpful and met all our needs a fantastic manor and

the laundry was not returned, bad service.

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

the gym/gym facilities could be a bit bigger

the kids loved the events

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

the breakfast offered a good variety of choice and definitely set you up for the day

room superior free upgrade very clean amazing bed nice pool and sauna facilities

the front desk staff and the bar staff were all professional and friendly

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

wifi was strong and easy to connect to, so overall it was good value for money and i would stay

very accomodating with early check in, friendly & helpful

eat curry

have stayed many times and they still have not sorted out the wifi in many rooms you will struggle to get wifi its not strong

some furniture was slightly outdated, extra price for early check in

very nice room, hotel, location and secure parking

d fashioned)

ample parking

good for my golf course. food. car parking. room size

wifi hard to pick up in room, better in bar and reception area

bar was good

they charged me extra 50 dollars for early check in and delayed check out

and ability to have a light breakfast at 4:30 am and bus service to heathrow also early check in

staff were super accommodating for an early check in, and couldn t be more helpful in sorting things out for us after we d travelled

tea coffee bar rooms clean spacious

lovely, ease of parking, location, price, size of room and fluffy thick towels, well equpped gym and quiet location

kids didn't sleep nor did we

restaurant and room service hours were not flexible

not stay here if you hate kids & staff drawn from said complement of kids

we stayed to go to pga golf at wentworth about 25 mins away

small limited bar. rooms were a little dated. slow wifi.

a larger indoor pool would be superb to compliment this excellent location.

the treatments at the spa are divine

couldn't get room service for a full english breakfast.

in the bar my husband`s 25cc port cost 11

the only thing i think would improve the hotel is a gym or spa

fast room service with really nice food - i always enjoy to eat something good from their kitchen in the

check in procedure was so friendly and helpful and corina gave me late check out and a 24 hour pass for the executive lounge as my flight was late evening

for the airport well presented friendly helpful staff good value for money francisco in the bar was

bar meals reasonably priced for a london airport hotel and we were able to take a carry out to our

lovely continental breakfast beautifully displayed

there is a nice kitchen to make your own coffee in though

an amazing riverview and excellent breakfast.

there's a tiny kitchen with an honesty bar and a fridge full of drinks and free tea and coffee but that's not

wifi is very strong

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

the wait person at the bar returned my pashmina shawl to my room after i left

the breakfast buffet was excellent

the spa was a bit small for the size of the hotel

hotel, very comfortable and when i remembered to ask about a late check out i was offered a complimentary two hours which was much appreciated

room service rectified this when the room was cleaned

would have expected for the room to be visited by room service at least once during my 4 night stay

was pretty dingy

no shower gel and the extra bed was very uncomfortable for the kids

however, this time, as always, i asked for room service and it wasn't done so that wasn't nice to come home to

that was connected to the wifi so i could use netflixs and prime on my own accounts

we were also very happy with the english breakfast buffet

live act i the bar the night i stayed my brother really enjoyed it

hotel bar food was delicious

to get a hotel at a reasonable cost with ample free parking in this area is very rare

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

i was particularly impressed by the ease with which i was able to get a late check out, to 7

location near the terminal, comfortable bed, clean room, quick wifi, small fridge, iron, kettle

validation of wifi code must be done at the first night of stay, and must connect to all devices

the breakfast selection was good, staff were attentive and brought tea

gym cost 10 gpb

wifi was great in all parts of the hotel

quite, early check in, long breakfast hours. good breakfast!

gym, could use the gym at the adjoining crowne plaza for an extra 10

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

super late at night and i asked about ordering food

the swimming pool was small (in basement), but great for kids to burn off energy

pool, sauna and steam room access

wifi was an extra charge in the room, parking was an extra charge too

comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra added joy

the sports bar served food and drink at reasonable price's and again the quality was excellent

swimming opening at 4pm .. not obvious when booking , kids very annoyed

the children loved the swimming pool and the sports bar food was delicious

really big rooms even with 2 queen size beds still had room for kids to play

kids loved the pool!

check out is late and we were able to get an early check

we were given a very early check in. steam room and sauna were good

would expect free wifi everywhere these days; it's actually charged for there

booking i asked if there was a way we could have a later check out

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids