time you need to connect to wifi, its a bit of data entering and clicking, this could be simplified using technology

and bathroom were spacious clean and comfortable,it was very good value for money

the on-site parking is not very clear, but it is free.

great for airport and i love it has 2 full beds rather than a pop up camp bed for my kids

kids shouting outside the room up until 11

even though we contacted the hotel on booking and the night before arrival to inform of our early arrival, the receptionist kept us waiting and initially said no to early check in

arrived late-after the kitchen had closed and had ordered room service in advance

complementary 1st drink at the bar (normal price =£20 )and freshly cooked english breakfast (prices vary from hotel to hotel) that considered, it was excellent value for money,

with a complimentary mini bar, great coffee, comfiest bed ever, free parking onsite and excellent wifi, all at a superb price

cosy bed, proper milk in the fridge, room service

room was spotless the staff were excellent the breakfast was very good i would definitely recommend this

free parking, friendly staff, breakfast included, warm cosy interior design room, with en-suite walk-in

i was offered help in with my bags, assistance to my room with wifi password provided

breakfast was great

in the room water stained and torn, previous occupant's soap still on top of shower, wifi not operational

my spa treatment was the best treatment i have ever had, and ruby took great care of me

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

spa and gym are were amazing

was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor pool as well

amazing spa and outdoor pool

great location when traveling with kids

got given two rooms with a door between the two which the kids loved

no wifi in the room

long time to get through to room service

to get an early check in and late check out

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered to help before her male colleague took over

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

room service is great

very friendly and helpful staff. free wifi

an early check in as we had been travelling for around 24 hours

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

had room service and the meal was delicious

to charge 40 for early check in

they have very very reasonable late check out rates for the later flights

catering was closed but room service was still available until late, and what excellent food and beverage quality too

great place to stay before a flight.great rooms and good breakfast .

my son would have liked a bigger gym with more weights.

good gym, laundry room & coffee

the property also had a well stocked gym, laundry facilities and decent restaurant on site

busy bar area on site and busy pizza kitchen

there was even a little gift pack for kids

i appreciate that kids eat free, and there is a couple restaurant options

room service was fantastic and quick

well equipped gym and a fantastic restaurant downstairs

my kids loved the porridge

nice hotel, staff always helpful and welcoming. easy parking and easy to get to.

the room was double aspect, very clean with a large comfy bed. plenty of free parking.

location of hotel from stoke park golf club was good.

the beds were very comfortable they think about the little things and room service is available

mini bar was well stocked if we needed it

staff were not overly friendly and there were limited dinner options for kids.

check in was straightforward and were given a complimentary 1 hour extra late check out when we asked about it

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

the hotel also has a small, but nice gym

late check out available at a reasonable cost

the pool and spa is lovely, and the breakfast included, full english but also with healthy options and plenty of

how convenient it was from the airport, i also enjoyed the spa amenities.

good showers and room service

we used the gym and

excellent deal: for extra 35, received early check in plus full breakfast voucher for 2!

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

think 50 to check in early is over the top when she said there were rooms ready

nice spa facilities and decent gym

enjoyed the spa facilities, room was big and comfy. staff were friendly and helpful.

the gym and pool facilities were quite nice as well

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant, to the bar

our priorities were free parking and easy journey to the airport

wifi and electricity went out

:) free parking and my room was very quiet

friendly welcome, proximity to heathrow, parking, very clean, and good price.

good price, comfortable , nice, clean with free parking

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

room service, front desk and restaurant don't answer phone if busy at front desk or

we had room service and that was very good

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

wifi connection wasn't great to be honest.

00 per night polite staff early check in allowed which was most appreciated the establishment has some interesting history

we arrived late at night and the cook did not close the kitchen so that we would enjoy some dinner

bar was heaving, but the accommodation check in was clearly signed and although the staff were very

when i found our first room over the kitchen a tad noisy, we were moved without any fuss to a much more space and quiet room in the

even the bonus of early check in

p of tea and tv and wifi)

and then my laundry which i left in the bathroom they all got soaked and ruined

ds free) 10 - taxi was quoted as 25 one

no accessories such as room slippers, shower cap or laundry bag were available

ich are usually cheap and nasty nowadays) and included wifi with vpn worked

quiet, comfortable, value hotel with breakfast and dinner available

the early check in option was perfect after a 15hr

friendly staff, good cooked breakfast

a wonderful short stay really all staff were amazing from early check in to rooms and more all lovely people cant thank them enough

polite staff members, cleanliness of room and hotel, breakfast was scrummy!

great, gym good (but no attendants apart from a couple of little kids behind the counter talking to their mothers who were having a social time in the gym)

gym good enough and restaurant better than expected with lovely

other than the screaming kids in the corridor but that’s no fault of the hotel just inconsiderate

for the airport well presented friendly helpful staff good value for money francisco in the bar was

we were able to get early check in

beautiful, it had everything there. restaurants, spa and gym

the wait person at the bar returned my pashmina shawl to my room after i left

staff were very accommodating to my request for both early check in on one booking and also a late check out on my booking one week later

wifi was awesome, clean, no pool, gym in the basement

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

restaurant and bar was great - children enjoyed the pizza making

such a beautiful hotel, robes and room service. great place.

we had a drink and nachos at the bar and the lady that served us has the best customer service i've ever received

if there's the a little play room for little kids that would be fantastic .

they were so kind and even offered kids pizza on thursday

ermal suite i

we had an amazing stay. the breakfast package is a definite must!

this was amazing we i was traveling with two tired kids

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

about this hotel is super, it's location, staff helpfulness, breakfast, wifi, airport transport, have stayed here 4 times now and will do so again for all future holidays,

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

only 1 of the 5 kids meals options available on menu

having free spa pool access.

gym, leisure

room service pizzas 10/10

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

i made full use of the pool, sauna, and steam room, and everything was clean, well-maintained, and incredibly relaxing

beautifully appointed room exceptional customer service lovely pool/sauna caluccio's restaurant

g available wifi gym pool restaurant and about what number to dial for reception

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order in for my kids, pool

also, the staff who served our room service was friendly and excellent

pool bar closed at time of visit

swimming opening at 4pm .. not obvious when booking , kids very annoyed

the children loved the swimming pool and the sports bar food was delicious

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

wifi speed on the third floor could be faster

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

everything and all staff members. good bar and food also.

there was room service and the food was pretty good

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

r a fee)

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

gym is too small for me but would be sufficient for most

no room service

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

to say a big thank you to one of the staffs named hilda who accomodate me and my kids and gave us breakfast to eat even after 10am, she just went an extra mile knowing that i am pregnant and my

we love the hotel and the breakfast

wifi was excellent even managed to stream on my laptop with basic wifi

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

having the on-sight laundry was also a bonus

i wish i had known they had laundry facilities for guests

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

late check out was helpful

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

great surroundings, and staff are great especially at reception, room service and breakfast

at the restaurant and the food was excellent bed really comfortable and bathroom large and clean gym had better facilities than i was expecting from the

breakfast good freah cooked. good gym superb food for dinner

a bit expensive and bar snacks tiny but tasty would be 4 star+if restaurant was open

room service needed to be on point

in-house wifi still unstable.

all good as usual. made use of bar and restaurant this time

efficient staff and excellent location only a 15 minute walk to ruislip maori where there are bars,shops & restaurants

mada wifi)

very good staff and the bar lady was excellent

to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival

food in restaurant and bar was below expectations flavours could be improved

we were given early check in and late check out which made our stay very comfortable

wifi could of been a little faster but it was usable

bar staff friendly

extended late check out to match flight, decent gym, so convenient for transit

the food prices in the bar seemed rather excessive.

location restaurant has huge kids meals

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

excellent bar with wine and champagne at reasonable prices

great price includes breakfast easy to catch bus to terminal

the gym use should be included.

gym, could use the gym at the adjoining crowne plaza for an extra 10

would be nice if they can provide a play area for young kids

breakfast need to be better

not use the wifi or the pool

for us, it was perfect. the pool facilities are very relaxing.

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

pool was great room very enjoyable access to heathrow easy good value

staff were lovely spa facilities amazing decor beautiful

gym and pool are not open early in the morning to use before flights it also could stay open later

lovely stay convenient to airport, sauna was great as was late check out

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

everything kids & me loved the fantastic food location & facilities as well as luxury

having to pay for wifi

very clean with everything you need and a great breakfast, nice restaurant and fantastic staff

great gym

excellent hotel! gym was great too

i did request more at the bar but they never came

having a small kitchen was an added bonus

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

my daughter had a kids mac and cheese which was on point and well executed

the gym is small but has everything you need for a few days away

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food is great too

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

very little in the way of facilities ie no bar or restaraunt

no bar lol

free parking and wifi and very helpful staff, too, especially viv

shared facilities are excellent but bar and breakfast not open yet

woke kids

they had ev chargers on site too

we used a local park parking service and they drove us in

two single beds put together which kept drifting apart.. no room service menus...

and we really enjoyed our family rooms within the courtyard area where there was greenery for the kids to play

the room was comfortable, beds firm, clean, everything worked - tv, clicker, ligths, wifi

bar with roaring fire, room was very clean and well equipped

very friendly staff . great bar and good food

received a parking fine for parking in the car park, receptionist never logged the car, note the fine was

the only good thing was location close to wedding we were attending at buckingham golf course, denham

lovely building with really nice decor. great parking facilities which for me is a must

saw some complaints) don't use the hotel guest one use the cloud and you'll have no

the food in the restaurant, the turmeric kitchen, was absolutely gorgeous

to keep rooms clean from food mess seems a bit strange in rooms like ours which had some kitchen facilities to make meals :) room decor was a little tired, but still very clean

also the bar area was clean and pleasant with tv on in the background and i was able to enjoy my drinks

very comfortable, excellent wifi, no problem parking

i spoke to alex before my visit, to enquire about parking for my motorbike

close to my mother s house great bar with excellent barman

the food was good for dinner , lunch and breakfast

everything. excellent breakfast

the bar near reception was relaxed and a decent place to hang out and talk

short & easy drive to legoland - free juices & popcorn in the bar area - gym is decent for a workout - front desk is a bit short handed, only 1 usually

the wifi was unencrypted so we didn't use.

location , friendliness , opened the bar on my late arrival .

free wifi

drinks at the bar were outrageously expensive but apart from that, highly recommend

found pillows a bit hard. bar prices a bit expensive. parking charges 10, bit much we thought.

room was spotless

comfortable, the staff are excellent, all rooms represent great value for money and the pool and gym are great

early check in and late check out. large room. warm and comfortable. extra bed.

the phones were not working so when we tried to call for room service, nothing

brilliant bar and reception

no room service post 9pm

the bar in the main building is stunning, full of character and charm

the breakfast was so tasty, plentiful and fresh

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

room service didn t understand english

comfort & privacy. the wifi didn t disappoint.

breakfast, late check out, good powerful shower, fridge in room

lots of kids booking cheap rooms to have partys and get drunk during lockdown

disco beneath room until midnight, not great with kids.

tasty breakfast, plenty of choice.

we went for a kids free break to relax and recharge the batteries so to get woke up by ongoing banging by house

nothing only that we couldn't use the spa suite to covid

parking can be expensive, and the wifi might not be the strongest

the wifi isn t great but i wouldn t say that s a reason to not stay

great location, nice a cozy room, working wifi.

staff really friendly and helpful. nice bar and food was good. really enjoyed the breakfast.

the wifi wasn't connecting

wifi is extremely unreliable, dropping connection every couple hours, so hard to work over the day

staff were very friendly and helpful, bar was fairly priced local shops and services near by.

no early check in available

wifi was a little temperamental.

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

decent room service offering

breakfast was excellent so much choice

room service menu wasn't great

great staff. great breakfast choices a great hotel

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere they did not know which is not good for front desk

we were accommodated with late check out and were able to store luggage there for a few hours after check out

location, great room service, room felt spacious, nice breakfast

the bar was really well decorated and the staff were very attentive

wouldn't/couldn't accept cash to settle my room service bill.

the later checkout time was also helpful and allowed me to come back and shower post race without

they were wonderful to accommodate an early check in. we were so appreciative.

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous young

the reception and bar area are both welcoming spaces

and welcoming staff, great location, lovely breakfast with lots of options

only minor point was that the secure wifi password provided didn't work and the staff were not sure how to connect

room service close at the same time of the restaurant so i don't see the point to have room service