the pool and the whole territory were beautifully maintained

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

kitchen only opens on week end

maybe to improve is the assortment of kitchen items in the apartment to make cooking a bit easier

we had room 404, kitchen was well equipped with kettle

the breakfast, though it was good, was also not close to the other relais chateau hotels

great breakfast. particularly enjoyed the fresh squeezed orange juice.

mini bar was free, which was very nice

very helpful reception lady giving us information on parking for bilbao

no mini bar list

breakfast was simple but good

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

breakfast nice but nothing special not easy to find someone to ask questions and get

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but also close enough to drive to

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

wifi all right

nice bar downstairs with some snacks

the bar underneath does great pinchos and the staff are really friendly

there's a bar beneath with tasty bar snacks

central location with good bar and pintxos. good value

easy parking on the premises

free car parking snd easy walk to/from town center

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

we enjoyed the pool - plenty of sun loungers

the peace and quiet, the breakfast and the staff.

the breakfast was excellent, the pool was great — everything was just perfect

very good freshly prepared breakfast provided

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick refill of

seamless access to driving range & golf course

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

plus the pool was amazing for the kids specially in a rainy day

small golf course and driving range

kitchen facilities good, secure location, comfortable bed

gated and safe parking in front of the house

plenty of on-site secure parking

kitchen was a little cram but that was not a major issue

good place, clean good wifi, room is clean.

t

wifi not working in the morning.

convivial bar and restaurant

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

wifi works well

parking is easy, check in was smooth

reception and bar staff helpful and polite

there is a nice free parking

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

wifi worked properly

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

parking was a challenge the first night as there was an event in town and all the parking lots were

parking outside property. this was the only negative point.

a problem, but be aware that parking is on the road and a steep climb to the hotel

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

no on site car parking

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

bar and breakfast available

free shuttle service even as early as 5

the free shuttle from/to the airport works great

restaurant or bar on site, there is a small one attached to the hotel right beside it

convenient for airport. good shuttle bus service

early breakfast was delicious and abundant

the location and the shuttle to the airport was the main reason for our booking.

clean, neat, friendly staff, lovely bar area, excellent breakfast, easy shuttle to airport

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

the kids bed was comfy and the cot was a genuine wooden crib rather than the standard travel cot

to find out adjoining rooms were not adjoining, just next to each other as we have two young kids

the hotel doesn't have any dedicated area for chilling/staying with kids

property seems more focused on being a bar than a hotel and isn't very covid-safe

playground for kids

spa centre with two saunas and swimming pool are working every day untill 21

felt that spa should have been included in the price of the room, i though breakfast was included in the

pool area was a godsend due to the extremely hot weather

use of the gym and spa area is not included in the price

the pool is amazing

room, modern and fairly new, very helpful staff and they serve food and drink at the bar of the hotel, which allowed us to have some late diner when almost everything else was closed

breakfast was at the bar with limited options available.

staff. bar facilities. near town center

clean room and restaurant/ bar in the hotel

a irish bar with great food

the wifi was also very poor

loads of comfortable seating in the bar

think food bought at bar should be allowed to be eaten at pool

think food bought at bar should be allowed to be eaten at pool

gym and spa are excellent

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

nice bar in the building and great restaurant around the corner

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant attached

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

the room service menu was extremely limited and needs to be extended for

bar area lovely and service excellent

very comfortable bed and excellent room service and changeover

the gym is a joke. is a very small room with no space for anything.

no residents bar once it is closed

junior suite perfect for a family (two kids)

my family also really enjoyed spending time in the gym

good gym

it has a small gym and sauna

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

the various restaurants the location the room service

facilities were excellent and i loved the gym

well situated to walk to guggenheim and old downtown, exceptional staff and room service

a gym

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

span and gym, location is great

and what i absolutely loved is the surprise kit for the kids

gym was functional but a little sparse on machines

we wish we had the chance to check the gym and spa

in the area there are very good pintxos bar and restaurants ignored by tourists

no phone for room service

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

gym available and no alternative was offered to me when informing about it

gym is essential to me and it's quite good, even provide water and snacks

early check in helpful as we arrived on early boat at santander

we ordered a pizza through room service

room service

hotel staff was very welcoming and also gave us early check in, and gave information about the area

used the laundry service twice and both times we received our garments back already in the afternoon: this

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

also there was a little play area in the breakfast room for kids

good location in old town of the city

great breakfast and really friendly staff

room service after 2nd night they did not refill anything nether shower gel nor water

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we sipped coffee in

but using room service menu is not allowed

great rooftop bar with a nice

wifi works well

we loved breakfast on the terrace

is no room service during the day or evenings

art in public areas, gym, roof terrace

tite and perfect) and ate at olio, the restaurant

breakfast was perfect, especially the guggenheim museum view

to 120mbps)

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

also good wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi wasn t working

was spatious with fold down bunks for the kids and comfy beds

i coulnt open up the lock door from the room through the app, neither connect wifi

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

there wasn't room service either

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

perfect location, welcome desk decoration, all day free catering, kids welcome kit

the same was the breakfast area and the breakfast itself was various and of high quality

only downfall i think the hotel has is the gym

the gym could be bigger. prefer a softer bed.

room exceptional .breakfast good .location good

v slow wifi.

the free wifi was slow and streaming only worked when downloading a movie.

recently the breakfast variety is becoming less and less.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

location, staff, breakfast,gym