the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but

breakfast nice but nothing special not easy to find someone to ask questions and get

house is right on the highway, so when you’re relaxing by the pool or in your room, you might hear some noise if you’re a light sleeper

breakfast was simple but good

pool was lovely

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

kitchen only opens on week end

maybe to improve is the assortment of kitchen items in the apartment to make cooking a bit easier

we had room 404, kitchen was well equipped with kettle

easy parking on the premises

free car parking snd easy walk to/from town center

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

nice staff in the bar and reception. nice quiet hotel.

the bar underneath does great pinchos and the staff are really friendly

nice bar downstairs with some snacks

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

the pool and the whole territory were beautifully maintained

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

we enjoyed the pool - plenty of sun loungers

the peace and quiet, the breakfast and the staff.

the breakfast was excellent, the pool was great — everything was just perfect

very good freshly prepared breakfast provided

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick refill of

seamless access to driving range & golf course

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

plus the pool was amazing for the kids specially in a rainy day

small golf course and driving range

free parking and quiet room

wifi not working in the morning.

breakfast quite basic. wifi not very stable

wifi was unusable the first night and then fixed

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

free, on-site, easy parking - super extra amazing

eat for me, as i was travelling by car) with nice wide prking

bar with coffee, breakfest and lunch

reception and bar staff helpful and polite

clean, free parking and less than 10 minutes to the airport

helpful receptionists and bar staff

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

secure parking onsite

kitchen facilities good, secure location, comfortable bed

parking very secure

kitchen was a little cram but that was not a major issue

clean, comfy bed, amazing shower, shared use of kitchen.

the shuttle picked me up at the airport within 10 minutes of calling

location close to airport with a free shuttle.

bar and breakfast available

i also liked the free shuttle service

the free shuttle from/to the airport works great

sofa and bar area

the room is big enough to put your luggage comfortably, the little bar downstairs is very

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

lovely bright spacious comfortable bar to watch world cup match with lovely food

the location and the shuttle to the airport was the main reason for our booking.

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

pool

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

large yard with swimming pool, a lovely view, quiet

parking outside property. this was the only negative point.

parking was downhill from the hotel

there is no parking on site

no on site car parking

secure parking for our motorbikes and member of staff was excellent

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

gym, pool, lobby and room- all was great and service was all perfect

kids were not allowed to use indoor pool

gym and spa are excellent

the kids enjoyed the snooker table

loved the spacious comfy lobby pool massive advantage

breakfast choice was huge

staff, facilated an early check in and always available to answer questions

ere they provide towels, water, and even apples), staff was nice

very comfortable bed and excellent room service and changeover

room service at night came within 20 minutes as i had been notified

so the only thing i'll say is that the gym was unavailable

junior suite perfect for a family (two kids)

they even allowed me access to their gym shower off-hours because i flew

also i was pleasantly surprised by the gym

my family also really enjoyed spending time in the gym

facilities were excellent and i loved the gym

no gym

staff were excellent and room service was very good

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

the wifi is a bit slow and unstable.

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

great for families and kids, close to tram for connection to metro so getting around was a breeze

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a great surprise

access to spa facility was additional cost on top of pay for stay - bit

it was difficult to get access to the spa but that s my fault for not prebooking.

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the bed was a bit hard for me, also it could do with room service.

no phone for room service

very nice service, clean and comfortable room with kids, thank you very much :)

the location was excellent. having the bar and restaurant in the hotel was a plus.

the bar area could do with a bit of updating. the staff were great though.

used the laundry service twice and both times we received our garments back already in the afternoon: this

hotel staff was very welcoming and also gave us early check in, and gave information about the area

the gym is old and does not provide all you can expect.

also there was a little play area in the breakfast room for kids

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

location and great breakfast!

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

great breakfast and really friendly staff

cost of use the pool disappointing!

amazing breakfast, bar and of course staff

didn’t include breakfast

admission to pool not included

the price of accessing the spa area, which is 20eur for 1 hour.

have been greater, only one type of each tea bag etc

however, prices at the bar, for room service and for breakfast were ridiculous

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

we loved breakfast on the terrace

was a bit expensive but worth it)

to 120mbps)

wifi wasn t working

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

bright and clean room and bathroom with very fast wifi

mini bar was nice

loved the little play corner for kids in the restaurant where breakfast was served

hotel was good value for money if you travel with kids

room service was excellent, good food and the woman who delivered to our room was very friendly

the snack bar at night has also good selection of wine, beer and pintxos

could not use the sauna without payment for spa treatment

ada adaptations excellent excellent breakfast location excellent ac working great

spa was ok but the hammam not hot enough

the location and the staff were fantastic! i also appreciated that there was room service.

requested a cot which we got in the room but also received a baby bath and kids pack

united match in the bar as i am an avid football fan

our friends' kids had a great time exploring the space

the garage was well managed and room service timely and

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

huge room and early check in on arrival from the airport.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, also towards our kids

ac, wifi and black out blinds all worked perfectly

the swimming pool was not available at the time of our stay.

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

room, location, wifi

the kids loved the pool

use of the gym and spa area is not included in the price

very nice swimming pool

i wish the bar was opened until later. the price for the spa and bar was a bit high.

the building was incredibly grand and historic, the pool beautiful and the spa changing rooms very handy for an extra swim before we had to catch a flight

great location in the city center. very good breakfast with wide choice of food.

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

cleanliness, staff was very welcoming and friendly, and breakfast was great.

24hr reception and bar area an big advantage

the qr codes in the room for room service and such didn t work

staff was very helpfull, breakfast was great as was room service.

liked my whole stay but what really stood out for me was the bar at the 13th floor

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

kids had a normal size room, beds were comfortable and room was clean