room, swimming pool, staff, breakfast, location

big pull out couch to accommodate kids

breakfast was nice

breakfast and courteous staff

pool was crowded with kids during our entire stay. day & night.

there wasn't enough food at breakfast

more variety in breakfast.

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

the parking lot and surrounding property was littered

online it said the pool was open, but it was not.

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

location of the breakfast was alright selection of ingredients was good….. no complaints

would like to see more variety on the breakfast and kickback menus

a lot of kids running in hallway after 12 night.

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

lots of easy free parking with wide spaces

liked the pool. the brunch buffet was great and the staff were friendly and professional.

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

felt safe, parking, and the shower was excellent

nice pool

bar attendee was awesome, felt as if i was in the

the bar and the location

the lobby bar was a bonus

not free or particularly good; bar minimal & not friendly

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

pool and hot tub was awesome

area and all day coffee and tea ud83dudc9a very excited there was a hot tub by the swimming pool ud83dudc99 when i entered the room was pleasantly surprised to see a welcoming message with my

clean as usual. great staff. great breakfast.

the pool was absolutely packed with kids and was very loud.

to many kids in the hot tub without parents,pool was very cold

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

the pool wasn't clean

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

the breakfast bar and bar but i understand due to the covid

the gym in my room was a big wow factor, ud83dudc4d

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

no waffle maker for breakfast

we didn’t eat breakfast there- they only had a few things to choose from

the breakfast

towels was needed at the pool area

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

i wish the bar would open earlier and add a menu

pool table n gams

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

choose it for the pool and the fitness center and they both were open and i was told they would not be open until spring, that is

can't get room service cleaning when you're staying multiple days

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

not clean, no wifi, staff can't communicate!!!

the breakfast was the best in terms of selection and variety

having a gym and laundry room was very convenient

helpfulness of staff and room amenities rank high. kitchenette was really nice.

the spacious room, the amenities, the breakfast, the gym, and the friendly stay.

breakfast selections were cold

often kids do not read the warning

breakfast was excellent

smelt like trash going through the halls and kids running everywhere glad i didn t stay

the hotel does not offer breakfast.

parking, wifi, security

breakfast quality was great

don't know about breakfast, left before it was available

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

they had a good breakfast

breakfast was great but what stood out the most was front desk staff

amazingly great breakfast

pool did not seem clean

the room, location and breakfast were wonderful

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

great breakfast. comfortable bed.

the continental breakfast was a standout. we consistently had a nice start to our day.

courteous and most helpful staff. excellent amenities in the room including a kitchen.

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the kitchen area was great and helpful also i was on the first

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

ry important

only con was that my teens wanted to use the pool but too many little ones in there

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us

it s beautiful well except they pool but i believe they are currently fixing the issue

for overnight was excellent, staff was realy friendly on reception and bar too

no swimming pool or hot tub or gym due to covid restrictions but still was able to go to the overcrowded bob evans and packed full

noticed someone (attendant) folding laundry

morning got breakfast

the breakfast was small!

there was a big dining area for breakfast, a nice sized pool, and a small gym

the breakfast was delicious, the rooms were very good

noise from other guests. it was a friday night and kids partying kind of loud.

much chlorine in the pool & hot tub area

pool and breakfast were closed.

the guy across from us stayed in the hallway with his huge dog for a good 20 minutes and my kids didn't want to come out until he finally left the floor

we loved the jacuzzi tub and the indoor pool

the amenities laundry/pool and the room set up, location, plus price for the week.

also didn't have breakfast, but it was probably good

the outdoor only pool ud83eudd79.

the bed sheets were fresh and the kitchen in the suite was well thought of

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the gym was great

good breakfast choices

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

it’s very nice place and comfortable beds i liked the breakfast

the room had a mini full functioning kitchen and a couch and a bed.

the breakfast bar room is superb! the staff was friendly and helpful at all times.

having a kitchen & separate bedroom

was amazed at the room, had no idea it had a kitchen area as it was a last minute booking while we were on the road and became tired

very nice room. the staff was friendly especially the lady serving breakfast.

there were only two handicap parking spaces near the front and side entrances

nice area and well lite parking lot easy in and out from the interstate

bed was incredibly hard and the parking lot was not plowed in a timely manner

wonderful renovation; dining room breakfast was amazing

wifi is terrible, worthless to any business traveler needing internet access via wifi

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even at 630 am

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

room service took there time bringing extra towels

breakfast is outstanding with good selection and food quality

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

breakfast is delicious, staff is very helpful

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

the pool was under construction not that we planned on using it.

i didn't use the pool or the exercise room, so i can't comment on those

breakfast was understandably not as expected but considering the circumstances, was a great effort

they especially liked the breakfast

no indoor pool

would be nice to have late night room service, but there were others places that do door dash

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

parking was good and the location was great for easy access to the scenic railroad boarding station

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other

i wish there was room service. i could hear the door slamming to the stairs.

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

good breakfast with lots of choices and friendly staff

loved the room with a trundle option to allow kids to spread out in a hotel room.

water in the pool was very cold

screaming in hallways , kids running around , people getting ice from ice

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

they enjoyed the pool and the accomodations

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

the wifi worked well.

the no pools being closed?? 99 degrees outside & nothing! mite be nice when

no pool or gym access

there was no hot breakfast, only coffee, juice, packaged cereal, cereal bars and old fruit

breakfast got the job done !!

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

was told that they had pool and fitness center . both were closed

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

wifi was sketchy

it didn t have a indoor pool

wifi did not work most of the stay

pool was nice

good breakfast, clean room, friendly staff.

pool was closed. kids were very disappointed

hope the next time we stay the pool area will not be under construction

breakfast was perfect

had a wonderful stay in a clean hotel with a great breakfast!

would have stayed and enjoyed the pool longer but water was a bit to cold for me.

laundry room had new washer and dryers and was kept clean

pool could have been warmer and should have included breakfast.

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it had to be one of

with wifi

clean with kitchen amenities. great location.

it wasn’t a variety for breakfast

i wish the pool was open but understand during this pandemic

laundry on site

gym was clean and breakfast was very good

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

we had appointments with the cleveland clinic and was pleased that we had a shuttle

if you use room service it's a 22% gratuity charge and also 2

to order room service for breakfast 2 days and there were problems both days

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

- gym needed remodeling (water leak)

beds were very comfortable and that we had free shuttle service!!

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

my children and i love the gym was open 24 hours

good i had room service

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

the room service was really good

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

the bar options.

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

she was able to accommodate an early check in for us

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

staff was screaming at kids using the f-word right at the entrance

the friendly staff. how helpful the staff was. and the breakfast.

breakfast felt underwhelming

pool was closed and bar had no staff to open

the pool and the gym i also like the back fireplace

great for us with hospital so close. shuttle service fast and also within walking distance

parking, the room service menu, and lack of amenities

bar staff very friendly-allowed us to sample beers before our selection

the restaurant and bar were not very impressive and the wait staff was not attentive.

room was very good and room service was excellent

also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones

near cleveland hospital. laundry services

ifi ) , the services of the catering in limited time while that is international hotel ,, the

the pool was only 3'9, so that was weird.

nice to have laundry facilities and exercise gym

pool heat was broken the first night i was there and closed the second night i was there

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out of order 5) prepaid my 3 week stay

clean rooms. guest laundry operational.

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside), although otherwise the place was very

friendly staff, clean nicely updated rooms, and a good free breakfast included

pool was amazing had so much fun swimming playing around with my kids and friends i will come back for more stays… i didn’t make the breakfast but next time i

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

the kids love the pool and the mini golf the slides

some sketchy people in the parking lot at night.

the hot tub didn't work and the lady doing breakfast was rude to kids and

they gave me fresh towels good room service.

parking lot

at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim so the kids were very disappointed in that part

clean gym, indoor pool, friendly staff.

was very pleasing here, cleanliness, staff, decent breakfast, i would definitely stay here again

breakfast had more options than previous hotels i’ve stayed at as well

the large clean room, the breakfast was great!

pool was not warm.

pool and gym were well

no help with baggage or parking you had to pay room service was poor

couldn't use pool or hot tub due to all the kids

kids loved the pool

but kitchen very clean

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

lots of towels and great breakfast. friendly staff.

gym could make some improvements

staff nice , great area for kids while traveling.

would have liked longer breakfast hours for the weekend

gym floor, smoking area/outside sitting and pool

the breakfast was great everything was wonderful the staff and the hotel

clean, great location and early check in and late checkout.

breakfast buffet was pricey and not very good

great location, great facilities, great dinner and breakfast, and the staff was outstanding

i liked the rooms and fact it had a pool. the best part is that the staff was excellent.

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

our room came with a full kitchen area and a large shower with great water pressure

i was surprised that the room had a kitchen sink, full sized fridge, microwave, coffee machine, and dishes

clean spacious room, loved the kitchen area

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

a lot of nice venues in hotel. gym was great. great location.

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

vault bar not open on sunday

the hotel gym facility was so nice

breakfast onsite was great as well

it was our first time adding the breakfast to the reservation and it was worth it

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

breakfast

towels were worn. no room service done yet when we got back sunday afternoon.

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

only complaint would be that the mini bar had no options in it

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets outdated so no longer hold a

pool area cleanliness could have been better.

clean room. staff very nice. pool closed currently.

parking also older lady at the front desk rude as ever

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

the gym could be better equipped

my sister left after helping me unload my kids and luggage and then left

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

it was nice and quiet and the kids were very comfortable and everything was walking distance

to many young kids

breakfast is always good

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

this hotel is offering daily room service for making beds and linens- thank you

not a huge deal, but when your traveling with kids it just doesn't work

gym floors needed some sweeping but minor issue

breakfast prices. we have 3 kids, a family of 5.

nice corner view breakfast was excellent

in room breakfast was excellent