the breakfast and the cleanliness.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the gym was great

the breakfast had minimal options, but the gym was nice.

breakfast was still not

the full kitchen was nice and the room was quite large

it had kitchenette with everything to use to cook

the amenities laundry/pool and the room set up, location, plus price for the week.

the room was very nice,it was like a small apartment,i loved the free hot breakfast bar.

also didn't have breakfast, but it was probably good

nice gym and 4 hbo

if you need a decent hotel that has free parking, it's your place

we loved the restaurant, very nice breakfast buffet

t your usual hotel breakfast buffet), lots of selection of many hot items: eggs

lots of free parking, the breakfast was really good

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

pool and hot tub hours

small pool

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

also shuttle bus to go to the doctor and the store was a great convenience

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

courteous and most helpful staff. excellent amenities in the room including a kitchen.

they had a good breakfast

breakfast

breakfast was not that great.

breakfast was great but what stood out the most was front desk staff

the location was perfect, staff was very nice, and breakfast was great.

major complaint was that we did not get room service the entire time that we were there

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

needed wifi info that wasn't on key card or in room

the room service the room itself was amazing

breakfast was great

easy access to the interstate, great breakfast! superb staff.

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

a very loud party happening in the room above our room that consisted of loud conversations and kids running around and jumping on the beds for about 3 hours

having a gym and laundry room was very convenient

there were some noisy kids above us for several minutes off & on.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

we wish the pool was a little larger.

was very impressed with the whole stay me and my kids had a lot of fun in the pool and the breakfast was

reasonable price includes managers reception and breakfast

convenient; love 2 rooms for good price; great breakfast with omelet bar included

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

so much so, the gym smelled like it, and it gave me a headache

pool area was nice but hectic with a lot of activity from kids

the pool was absolutely packed with kids and was very loud.

sunday morning breakfast was fantastic

i loved the pool, hot tub and exercise room!

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the lobby bar was a bonus

the bar and the location

bar attendee was awesome, felt as if i was in the

was very upset when o got there and there was only and indoor pool

pool table n gams

breakfast & pool.

i wish the bar would open earlier and add a menu

having access to the pool, bar and pool table offers a very nice touch

the pool

i love there pool and jacuzzi!

the hot tub didn't work and the lady doing breakfast was rude to kids and

some sketchy people in the parking lot at night.

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

clean and modern lobby, gym, eatery, pool

location of the breakfast was alright selection of ingredients was good….. no complaints

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

i hate that the pool close at 10 pm

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

the inhouse breakfast menu and food was great. plenty of parking, good location.

parking

the fact the pool could be warmer haha

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

comfortability and the pool

pool area cleanliness could have been better.

stay for breakfast but the overall experience was amazing

clean room. staff very nice. pool closed currently.

could use a free continental breakfast. less expensive hotels have them.

and personally i thought the pool closed to

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle service is very convenient.

it had great facilities, including 24/7 gym, breakfast...

my children and i love the gym was open 24 hours

coffee in the room, gym and pool available, free shuttle service breakfast available

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

staff was excellent, let us do an early check in, we arrived early fro out of town

the bar options.

the mini bar look so interesting and romantic, even though i didn't use it

breakfast has been going downhill for a few years. it's no longer a plus

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

location .. amenities .. bed comfort .. early check in ..

bar and grill staff are very friendly, and we overall enjoyed the room and stay

in bar was not the best buy ok if you could not venture out

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more bonus points for the peloton

there were kids screaming and running up and down the halls at 12:30am.

amazing staff, clean rooms and amazing breakfast

lobby always had coffee and cold water, and a shuttle bus

that is had a bar and a pool

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

access to cleveland clinic and ease of obtaining shuttle service as needed

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

ditto the breakfast in another restaurant

breakfast could have been having slightly more variation

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

big pull out couch to accommodate kids

breakfast was nice

breakfast was really good

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

the restaurant and bar were not very impressive and the wait staff was not attentive.

the restaurant was excellent and the bar was nice

it was one of the hotels that had cleveland clinic shuttle service

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

nice rooms, indoor pool for the kids and sauna for the adults close to the pool.

we we re able to get early check in and late check out which was a huge help and the staff is polite and friendly

got approached by homeless man asking to talk to me and my two kids in the parking lot

found long hair ) as often as it needed to be

wish they still had the waffles and all the rest of the breakfast that they used to have

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

clean room and decent (standard) breakfast

location, breakfast was fine

breakfast was better than the typical 'continental' you're used to

like breakfast

parking lot around the side and back could use some work

people in the parking lot making noise

no complaints here and breakfast was fantastic. drinks and food were right out the front door.

how i couldnt't close the curtains in the room and the light was shinning in the room from the parking lot, they had a shear and the curtain wouldn't pull all the way across the windows, need a

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

oking never said anything about it and actually

more variety in breakfast.

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

breakfast

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

plus we was able to get early check in and late check out so that’s a major plus

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

the kids loved spending time in the pool

the bar was also really nice and the bartender was fantastic as well

couldn't use pool or hot tub due to all the kids

wifi did not work well!!

the style. the gym

the bed was very comfortable. the poor and spa were clean and well maintained.

hot tub, pool and sauna were amazing

the location is absolutely perfect and within walking distance to the sports arenas and the bar district

no breakfast. the room was excellent.

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

a lot of nice venues in hotel. gym was great. great location.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a few blocks from the hotel

restaurant parkers was great for breakfast and we also had there wings in the evening

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

the rooms, the restaurant, room service. the cost

bar tenders friendly

staff at headliners served an amazing breakfast

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

the hotel was very clean, bar and food was great.

the location, staff, cleanliness, and the breakfast were all perfect.

to many young kids

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

breakfast is always good

my sister left after helping me unload my kids and luggage and then left

the restaurant and bar was closed aswell as the pool and no breakfast was served

we couldn't cast disney+ for our kids, towels could be a little bigger

the gym i loved, staff was very good bobby the valet was excellent

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

thin lady at bar was nasty and rude

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade it’s an amazing place to take beautiful pictures

staff was great. we requested early check in and they were able to accommodate.

gym floors needed some sweeping but minor issue

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

they also had to wrangle all of the hockey kids the parents never watch

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

also they have now added a spa - great reason to come back

the bar menu for main course meals

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

they even gave us an early check in which was great

i also was expecting more weights/resistance equipment in the fitness center

convenient location, nice facility for exception that fitness center was closed

absolutely a fantastic experience. from the check in to the late check out perfect

requested a early check in, a month before my stay

nice corner view breakfast was excellent

in room breakfast was excellent

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

about 10 unruly kids jumping and splashing about

uld have liked if there was someone

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

view was amazing from our room snd the pool was perfect

they also had a pool and small gym

was a surprise $10 parking charge upon check-in

i was exhausted and wanted to check a few things on wifi and just unwind

food, room service

room was super clean, plenty of towels, quiet, breakfast was the best, the bar was everything just know you will be a very satisfied customer

the free wifi was difficult to get on

no room service!

the gym is a private gym attached to the hotel

needed more room service options.

hotel was very modern, and the gym was the best hotel gym i ve ever seen

nice fitness center and pool too

eyes burning and some kids in out group broke out in rashes

the staff were incredibly helpful and friendly. the pool was great for the kids.

the bacon at breakfast was like leather.

kids loved the trundle bed

wifi was sketchy

lol ot could have been summer so we could use the pool!

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

the wifi worked very well for my laptop but not on my iphone - not sure why

also loved the room

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other (even after the kids

loved the pool for the kids and staff was awesome. the club was the best!

pool is amazing and huge

there is a bar and music and food at the facility, this place is very clean

no indoor pool

pool was closed

would have liked a fridge in the room, and longer pool hours.

the breakfast was really good

out for the grumpy granny working breakfast

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

the room service quickly replaced my towels when the old ones were dirty

the no pools being closed?? 99 degrees outside & nothing! mite be nice when

they enjoyed the pool and the accomodations

i didn't like how the police was harassing people in parking lots

breakfast bar wasn't fully open or the pool

the pool was well kept

their was no breakfast out the next morning

i wish the pool was open but understand during this pandemic

shower without tub plenty of towels great kitchen comfy bed

staff easy check in and check out clean room nice variety for breakfast no issues during the

no gym access cause lock is broken

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

the once nice pool is closed, the gym is the tool room

it is huge with a beautiful indoor pool, a big fitness center and even a restaurant on site

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the pool wasn't clean

and gym were closed

no bar or lounge for a cocktail on site.

more breakfast food. lol

refunded my money when laundry room wasn’t stocked w/ soap

if they offer breakfast could be better

the veterans parking and onsite laundry facility

no waffle maker for breakfast

the room, location and breakfast were wonderful

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

the pool was closed.

the cold pool

the continental breakfast was a standout. we consistently had a nice start to our day.

seating for breakfast buffet, it was pretty busy that morning

pool & hot tub were great temperatures

was great, pool was very nice

fitness center closed

complimentary breakfast and the pool.

we liked the gym and indoor pool.

how the he'll is it ok to use their gym with people sweating all aver and not a pool

pool and workout areas above average for price range

pick just 1, but it was very quiet, clean, great area, pool was a plus even though it was kind of cold (winter time) but still a great time

breakfast great coffee !!!!cinnamon buns.

and the indoor hotel pool was fantastic

teen swimmer enjoyed the large pool

only con was that my teens wanted to use the pool but too many little ones in there

the pool area is amazing and so is the backyard

we went down to the bar on saturday night to have a drink but i guess they closed early

pet friendly, cleanliness, interior design, indoor pool and crew friendly

loved the gym and spa staff were really nice and helpful

the gym needed to be cleaned

the pool had to much clorine

kids in the hot tub

the pool being cold after i called and checked first!

pool and breakfast are open

the feee breakfast was lacking but the coffee was good!

pool was just opened back up, little cool but still enjoyable

no swimming pool or hot tub or gym due to covid restrictions but still was able to go to the overcrowded bob evans and packed full