pool was unavailable , and the key entry from the outdoor space did not work

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

a lot of kids running around all day and night

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

breakfast was not included in price. the cafe was pricey.

very clean. nice breakfast. quiet. nice price. nice location.

there were only two handicap parking spaces near the front and side entrances

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

free use of laundry facilities

kitchen in the room

the gym was great

it’s very nice place and comfortable beds i liked the breakfast

clean, comfortable beds, nice breakfast options

breakfast was still not

strange hotel in that it is very large but few vehicles in the parking area

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

couldn't use the laundry facilities

lots of parking

even let us stay in the pool longer, my kids loved that

no indoor pool

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

we loved the jacuzzi tub and the indoor pool

the gym and laundry were helpful to have onsite

the staff and the breakfast crew are the best! great facilities (gym, dining, rooms).

wish i had known about the gym thought there was just a pool.

could use a free continental breakfast. less expensive hotels have them.

wish i had known about the gym thought there was just a pool.

kids loved the pool

free self parking. breakfast items were pricey and we did not eat there.

the smallbut well designed kitchen was extremely helpful

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

the kitchen area was great and helpful also i was on the first

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

and the gym

don't know about breakfast, left before it was available

the location was perfect, staff was very nice, and breakfast was great.

enjoyed the breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

they had a good breakfast

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

breakfast quality was great

room service was a bit suspect. took three tries to get our order and it still was not correct.

husband and i stayed here for a night away from the kids

continental breakfast was great! staff always courteous and friendly.

the pool water

the pool was closed

was excellent and the kitchen staff was friendly and accommodating

workers allowed the little kids staying at the property to run wild

kitchen, nice room, good bed, nice breakfast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

not clean, no wifi, staff can't communicate!!!

the people staying that weekend left the place in mess, to many kids.

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

there is no room service. booking info needs to be updated.

the openness. the balconies. the breakfast!!! yum!!! the pool.

my family and i also enjoyed breakfast in the morning

gym availability rewards program when necessary, later checkout time

big bummer for the kids, that was the reason we chose this location

nice clean room. great breakfast.

breakfast had a variety of food, which was fresh. the room was clean and spacious.

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of noise in our room

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

friendly staff and very nice lobby with activities for the kids.

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

the kids loved the pool and popcorn

kids in the jacuzzi with us but everything else was great

the younger kids took over the hot tub

the 5:30 kickback & the breakfast are great

breakfast & dinner is huge with little kids…avoid paying ridiculous restaurant prices

small pool to many people wish it had hot tub

parking

felt safe, parking, and the shower was excellent

lots of easy free parking with wide spaces

the inhouse breakfast menu and food was great. plenty of parking, good location.

breakfast was just what i needed. and the location right off route 2 was excellent

breakfast

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

breakfast was better than the typical 'continental' you're used to

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

that we had to pay extra for breakfast

pool area was very nice and clean

taking a shower i found used bar of soap stuck to the little shelf in the shower

parking

breakfast was great

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

the shuttle and valet parking are terrific bonuses

the shuttle and the friendliness of the staff.

she was able to accommodate an early check in for us

great staff and room service

the bar options.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

excellent breakfast. superb location . sensational staff

bar and grill staff are very friendly, and we overall enjoyed the room and stay

to order room service for breakfast 2 days and there were problems both days

the gym is missing a pull-

the wedding venue stage and bar area

staff from front desk to breakfast staff to bar staff, all were wonderful

it was very roomy. had an excellent breakfast and wonderful staff!

pool was closed and bar had no staff to open

i loved that there was a bar on site as well

we got in late, but the bar and kitchen was still open so we could have dinner

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across the street

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

good i had room service

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

the dining area and breakfast and lunch area were lovely.

both restaurants plus room service were top notch

the clinic shuttle buses made it convenient and quick to get around the medical buildings

our room service dinner was excellent

it was very beautiful and well kept. perfectly clean! great room service too!!

the restaurant was excellent and the bar was nice

bar staff very friendly-allowed us to sample beers before our selection

to the clinic facilities, ease to access to everything, wifi connection

the pool,free wifi, having a restaurant on site, & a fridge in the room.

room service and cleanliness

nch press,

we we re able to get early check in and late check out which was a huge help and the staff is polite and friendly

pool was not the cleanest...

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

breakfast was really good

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

pool was crowded with kids during our entire stay. day & night.

the breakfast was an actual,

pool was under construction. otherwise everything was great.

complimentary breakfast and the pool.

seating for breakfast buffet, it was pretty busy that morning

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many

how the he'll is it ok to use their gym with people sweating all aver and not a pool

was not impressed with the quality of hot breakfast foods too pre fabricated

pool was cold and was a bit salty

great breakfast, warm pool, very comfortable beds. would recommend!

an immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and free parking

breakfast was great. and the room was excellent. also had shuttle to concert.

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

allowed early check in, very friendly staff, comfortable bed, good breakfast...

staff was very nice. room was very clean. breakfast was good.

the gym was not ideal. the breakfast could have been better.

small indoor pool

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the place had no pool, no gym, no bar and no restaurant, but was advertised to have them

i could have used more bags in the room for our dirty laundry

supervision on pool of other children , no adult time kids splashing everywhere even in hot tub

it was so clean the staff was very nice and the breakfast bar was very nice

indoor pool, jacuzzi and gym

the pool wasn’t open

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in the morning which we enjoyed

the gym and pool area needed some tlc

parking lot full of broken glass

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

breakfast was a little sparse but adequate

almost missed the breakfast on the second day

online it said the pool was open, but it was not.

vault bar not open on sunday

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

a lot of nice venues in hotel. gym was great. great location.

uly yours did not disappoint)

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

we ate breakfast and two dinnes/drinks while there

we ate breakfast and dinner there

the location, staff, cleanliness, and the breakfast were all perfect.

no bacon in the breakfast bar

only complaint... no guide on the tv for the kids.

the gym

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

did not get room reserved. pet fee is astronomically high. the room was shower only.

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

a very surprised that i had to pay for breakfast

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

gym was great too

nope had some drinks at the bar and that was also very nice

the gym and bed comfort

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

fitness gym well provided and functioning

room and breakfast

with covid everything is limited but there are ways to keep the pool open and serve hot breakfast if you are going to keep the hotels open

i. like the breakfast i like the whirlpool and i.like the exercise room

breakfast was good

the breakfast was very good. great selection.

they also have convenient eating options located inside of the hotel available for dine in or room service

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

didn't have time for breakfast

we also received room service and it was delivered in a quick manner; she was super sweet

breakfast service at the restaurant was rather slow. other than that, no dislikes.

friendly and helpful staff, the gym, location was excellent.

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

the gym was phenomenal

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the room service menu could be a little more robust.

disappointed that pool and fitness center were under renovation.

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

the fitness center was also dated and quite small

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

view was amazing from our room snd the pool was perfect

a nice gym

too many kids in the pool splashing around so we couldn't swim

facilities

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and cookies in the room

nice corner view breakfast was excellent

in room breakfast was excellent

the gym closed at 5 pm on a sunday which was a bummer

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

no room service!

room service took an hour and a half

amazing gym, bar and breakfast!

location good parking beautiful room

try breakfast was wonderful!! atmosphere was great!

you shouldn't need paid wifi to utilize

there is also a $75 fee per day for wifi, parking and breakfast

was no room service changing out towels making up the bed and empty the trash cans in the room during our

screaming in hallways , kids running around , people getting ice from ice

the staff were incredibly helpful and friendly. the pool was great for the kids.

kids loved the trundle bed

the pool was not working for the kids

also pool area was not that clean

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

the wifi worked very well for my laptop but not on my iphone - not sure why

wifi was slow and unreliable for a business traveler

pool was nice

my kids slept on the floor

would be nice to have late night room service, but there were others places that do door dash

o

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous staff and helpful

nice premises, big parking lot

breakfast was understandably not as expected but considering the circumstances, was a great effort

the breakfast was really good

out for the grumpy granny working breakfast

the pool being closed due to covid

pool was nice

they enjoyed the pool and the accomodations

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just a roof over your head

all around positive experience besides the cops in parking lot all day that part makes me wonder if this location is ok but i haven't seen any

in refillable container like some gyms

a face mask and practicing proper covid mitigation tactics through out the hotel, maintenance, room service, front desk no where

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

breakfast was to-to boxes and you could request a microwave omelette

clean rooms that had everything we needed including kitchen

the breakfast was more than adequate and good value

gym was clean and breakfast was very good

there is also a gym and an indoor pool which was nice

pool not working

hot tub was down and no breakfast lol like they said

no gym access cause lock is broken

loved the pool

the gym in my room was a big wow factor, ud83dudc4d

and gym were closed

indoor pool and spa was nice

pool wasn't open

indoor pool and spa was nice

more breakfast food. lol

refunded my money when laundry room wasn’t stocked w/ soap

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

we didn’t eat breakfast there- they only had a few things to choose from

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

complimentary breakfast was good and

coffee was great 24/7, breakfast was good as

the pool wasn't ready yet. i wish check out was later like 12 pm.

location and it had access to laundry machines.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

for visiting hiram college; hotel has a bar & restaurant

parking lot should really have been paved before busy tourist season

restaurant and bar service is awesome

it has charm that many hotels don't have. the indoor pool is big, nice, and warm.

swimming pool available, big parking lot