the pool wasn't open.

couldn't connect to wifi

with wifi

given handwritten password for wifi

laundry room had new washer and dryers and was kept clean

were very disappointed that the pool was empty

the pool was cold, but the kids still swim. the pool closed early.

breakfast isn't much. could be improved.

pool closed

had a wonderful stay in a clean hotel with a great breakfast!

and breakfast was awesome

the kitchen is very convenient when someone like me who does not eat at restaurant

having a kitchen definitely made my life easier

great location, clean, comfortable room, lovely staff, breakfast was acceptable - would definitely stay again i the future

i liked that there was a full kitchen including dishwasher

it has charm that many hotels don't have. the indoor pool is big, nice, and warm.

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

parking

we went down to the bar on saturday night to have a drink but i guess they closed early

restaurant and bar service is awesome

the pool/spa were out of order

room service available as well

that the pool closes at 10

clean, solid wifi signal everywhere

swimming pool water was way too cold.

pool did not seem clean

the continental breakfast was a standout. we consistently had a nice start to our day.

pool closed

breakfast had a lot of options. we were on the 3rd floor so it was quiet

missed being able to use the pool.

more breakfast food. lol

pillows and quite. breakfast was sufficient

not much for breakfast!

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

was able to do our laundry, that was so helpful

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

indoor pool and spa was nice

also, there was no towel bar to hang a hand towel on

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

gym facility lacked weights.

breakfast was awesome and location was convenient

all hotels with a pool should have guest laundry

very friendly staff, close to blossom. decent breakfast..

the large clean room, the breakfast was great!

the pool area has a strong smell of chlorine.

large fridge and mini kitchen are so nice

was disappointing that the pool was not open during our stay

pool, comfortable room, great location

clean spacious room, loved the kitchen area

very nice hotel. very clean. breakfast was amazing.

the water in the pool was too cold for my liking.

the indoor pool was very enjoyable as well

the hot breakfast was very delicious

amazing breakfast which included a variety of items including almond milk, and cinna buns

room was quiet and bed was comfortable breakfast was great

no breakfast in the morning really would of enjoy it

leaving. the only good thing was the staff accommodated an early check in.

breakfast should be more than what it is especially now the co-vid has died down quite a bit

friendly staff. free wifi, coffee and simple breakfast.

the milk was bad at breakfast

covid had shut the pool and breakfast. but everything was fine

beautiful. loved the decor, lit fireplace, dining room, pool, comfortable and clean bed!

there was a big dining area for breakfast, a nice sized pool, and a small gym

the pool being cold after i called and checked first!

pool was just opened back up, little cool but still enjoyable

i didn’t like the breakfast at all

the beds were very comfortable. the breakfast was good.

noisy kids but that's not the hotel's fault. no real breakfast.

she didnt explain anything to me as far as where elevators were, or our room, pool hours, breakfast, hours, nothing

the breakfast was the same

i just hate that the pool is always closed and it never says so on the website

piano playing very early in the morning sad the pool was closed due to covid.

we ordered room service which worked well for our family which included two dogs

pulling out of the parking lot there is a hump that makes pulling onto the road more difficult

i had to park across the street in a parking lot and walk almost a block back to the hotel

there were only a total of three cars in this motel's parking lot

almost missed the breakfast on the second day

breakfast was a little sparse but adequate

the parking lot and surrounding property was littered

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

pool. available coffee.

breakfast was nice

driving all day, my kids were thrilled with the pool

room, swimming pool, staff, breakfast, location

big pull out couch to accommodate kids

the breakfast and staff were awesome. they are consistent each time

breakfast was good, microwave breakfast sandwiches and waffles

cold & hot breakfast

nice breakfast bar! quiet location. friendly staff

extremely clean, good breakfast, very friendly staff

my wife’s and our favorite thing at the hotel though was the gym

i just wish the coffee bar would have a little bit more extended hours for the mornings.

enough for a family with 2 kids without feeling cramped

and as i was walking around the property in th morning the outside terrace and bar area was littered with full cigarette ashtrays and and disgusting buds

the snack bar could have been open. a little later but it was t that big of a deal

the on-site restaurant and bar were great too

is practically no house keeping, no drinking water, no room service/cleaning, not even after reminders

nice rooms, clean and roomy with a restaurant/ bar on the premises

the fitness center usage was well-regulated with only three keys available at a time which allowed for

when we checked in he fell in parking lot

clean. good breakfast.

good breakfast to get you going in the morning

breakfast was ok

breakfast, pool. room, politeness.

their was such a variety of breakfast foods from which to choose

i really loved the pool and hot tub and the bed was very comfortable. will be coming back again

mall, easy parking and nice pool

the pool was a little chilly but the hot tub was our favorite

beds n pool

especially the two pools (indoor and outdoor) on steamy summer day, jacuzzi and small spa area

it was clean and they have hot breakfast and they feed you dinner

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

would like to see more variety on the breakfast and kickback menus

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

location, meals, pool, staff, suite

lots of easy free parking with wide spaces

clean. bar maid was so kind. food was good

the fact the pool could be warmer haha

pool was not as warm as it should be for a advertised heated pool

the hotel restaurant was open and the gym

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

not free or particularly good; bar minimal & not friendly

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the bar and the location

the kids were getting restless as anyone else would if you had to wait as long as we did

sunday morning breakfast was fantastic

nice continental breakfast

gym availability rewards program when necessary, later checkout time

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay a second night so they could swim and relax at the hotel

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

the location was good. nice courtyard. plenty for kids to do.

the fitness center had damage and was out of service

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

happy hour great breakfast bar with more than most

the bar tender was having to do it all and he was busy at the bar

i didn t like it staff was rude the pool was dirty my wifi didn t work my tvs didn t

was clean, breakfast was good and provided (although they had a hard time keeping up with demand that morning

clean, good location, great continental breakfast, nice pool for the kids

nice breakfast with lots of options. nice options in the gym.

some noise from room above but there were a lot of kids at the hotel at that time.

gym open 24 hours

  well equipped with a small indoor pool and workout room

pool and hot tub were undergoing maintenance. could not use expected amenities.

our grandkids loved the pool

clean room and hotel. good breakfast

variety of options for breakfast

the bed was comfortable. the gym and pool were excellent.

the pool was closed ud83dude41

the breakfast

a very loud party happening in the room above our room that consisted of loud conversations and kids running around and jumping on the beds for about 3 hours

having some gluten-free options for breakfast would have helped as well

the room service the room itself was amazing

major complaint was that we did not get room service the entire time that we were there

no complimentary breakfast or coffee

no room service which was part of the reason we stayed there

husband and i stayed here for a night away from the kids

they had a good breakfast

breakfast was not that great.

breakfast

don't know about breakfast, left before it was available

amazingly great breakfast

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

excellent breakfast and friendly cheerful hostess.

the kitchen in room, my room was right by the elevator

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

breakfast could be better

didn't have any orange juice with the breakfast

the breakfast was hot and had many good selections

clean and comfortable room, good variety of breakfast provided, friendly and helpful staff

the breakfast should have a protein, ie:scrambled eggs or a meat, bacon sausage.

we also tried to order room service only to find out they only served breakfast during the week, which isn t noted

they didn't provide room service at all

rusty gym equipment and pool and hot tub looked disgusting

with vending machines and laundry facilities being amenities at this location, i'd suggest having a 2-3 rolls of quarters per

pool was nice also the bar area and free coffee gets me every single time ☺️ 10/10 great

the pool was nice too and clean

nearly a brand new facility. excellent breakfast.

grandson enjoyed the pool very much

very nice breakfast as well

kids loved the area pool and all the fun!

clean, good location and friendly staff. also very good breakfast and free parking

breakfast was great

it was relaxing breakfast was great and it smelled soo good.

parking area lighting could have been better

rooms, comfortable beds, friendly front desk staff, good breakfast buffet

laundry facilities was perfect timing for our cross country trip.

honestly, our kids said the pullout couch was,

very nice front desk staff and very nice full hot breakfast

pool water had stuff floating in it for three days, fire pit broken the whole time i was there and

the breakfast was terrible. had to eat with spoon.no forks

staff very helpful and friendly! hotel was clean! good breakfast!

it was very clean!! nice breakfast bar area.

breakfast could be a little better ie:sausage eggs add potatoes.. everything else was good

the staff was super friendly, the breakfast was amazing, great location

gym facilities and pool

the manager allowed us an early check in and upgraded us to a suite at no extra cost

pool was not running.

comfortable, decent size rooms, good location and breakfast + swimming pool is a nice addition

the breakfast was the best we have had anywhere

breakfast was yummy

weren't told the pool was under construction until we got there

the pool and the outside area.

pool and workout area

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

pool was unavailable , and the key entry from the outdoor space did not work

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

to order room service for breakfast 2 days and there were problems both days

loved the shuttle and the warm cookies and comfy

we had appointments with the cleveland clinic and was pleased that we had a shuttle

friendly staff. clean. quiet. comfortable beds. shuttle.

beds were very comfortable and that we had free shuttle service!!

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

it had great facilities, including 24/7 gym, breakfast...

being near hospital & having shuttle was essential

ditto the breakfast in another restaurant

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

the dining area and breakfast and lunch area were lovely.

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

clean , location , shuttle , breakfast , staff

their breakfast buffet was the best i’ve seen

outdoor kitchen with fire pit was an added bonus

was very clean, the staff was wonderful, and the shuttle was very convenient

3 spots were being taken up by hotel shuttles

staff was excellent, let us do an early check in, we arrived early fro out of town

excellent breakfast. superb location . sensational staff

the bar options.

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

breakfast: beautiful display

convenient with laundry and gym room

the restaurant and bar were not very impressive and the wait staff was not attentive.

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

great for us with hospital so close. shuttle service fast and also within walking distance

room was very good and room service was excellent

the buffet bar was not extremely warm, and i couldn t get the tv sleep timer to work.

near cleveland hospital. laundry services

also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones

the pool, laundry, and gym were open

was a large line to check in and the staff came around with water bottles and juice for kids

- and everything was an additional cost except wifi

pool and gym were unsanitary

you have to pay for wifi as while, not worth spending any of your money on this hotel

was so friendly and the ladies in the bar were exceptional

pool and gym were well

not a place for families with kids

room and breakfast

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

the shuttle could came picked us up. also smell of subway made me hungry.

also the shuttle service to cleveland clinic hospital is god sent

i didn't like that there was no continental breakfast.

the pool wasn’t open

hot tub, pool and sauna were amazing

pool and spa were used, as was the gym

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

a breakfast option included would have been nice.

bar tenders friendly

the hotel was very clean, bar and food was great.

attached bar is great

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

the rood top bar is an experience and i loved

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

room service food had a good menu but the actual quality of the food was only okay.

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

staff from the front desk, to room service to maid service

uly yours did not disappoint)

nice corner view breakfast was excellent

in room breakfast was excellent